Parceldirect Reviews 

I did not know that they are not couriers but use other couriers. DPD actually delivered my parcel. I paid to have a parcel to be sent to myself from a private individual and I paid extra to insure parcel for 250 euro. I have never been able to claim insurance for the item that arrived broken. The customer service say its nothing to do with them and I have been round in circles for weeks trying to contact the many places I have been told to. Some have said that only the sender can claim but I am the customer and parcel direct took my money as I am told by Consumer Rights.

booked a collection and delivery through this company at the start of November. I subsequently had to cancel for legitimate reasons and this was done less than 15 minutes after the booking went through.

I was assured by a Michael from Customer support that I would receive my refund of €24.43 within 5-10 days.

Multiple ignored emails and 2 months later and still no Refund.

Disgraceful customer service so do yourself a favour and avoid at all costs

*Update - received refund on 29th January.

We have dealt with Parcel Direct for several years and generally they are helpful at resolving a minor problems BUT they are USELESS when something goes wrong.
We shipped a sculpture worth €5,500 through them with FedEx to the USA 9 weeks ago. FedEx have obviously lost it but due to the value they are stalling and we have a client who is understandably angry & wants their money back. The item is fully insured with Parcel Direct but they will not stand up to FedEx, and they will not honour our insurance policy because apparently FedEx gets to arbitrate on their own incompetence and can take up to another 3 months to admit liability and decide if they should pay for losing our sculpture!!! It's a disgrace and Parcel Direct are refusing to stand up to them. In fact they seem to be now refusing to answer my emails and phone calls. I don't know what they are getting paid for but they will lose a good account if they don't pay out on our insurance policy very soon

Excellent service, thanks lads 👍🏻

ATTENTION! parceldirect charged me with 200% ( wanted 300% but gives me 100% off) on the top of original delivery price for undelivered parcel, ( €50 for delivery + €100 for undelivered/returned )
on my objection that they can't charge more than original delivery price parcel direct representative says that there is no any limits on that and they can charge any sum they want. after every time you use parceldirect delete/clear your bank details from parceldirect website as they stores your credit card details and then uses for charge money from your account

Absolute disgraceful service, have been waiting on a parcel pickup Ireland to Ireland for 4 days now no timeframe as to if it will be this year even. Won't be using for anything again..

Ha, totally hilarious response this review was from 2023 and you are saying you will investigate it as a priority in 2025 are you having a laugh seriously? You never picked up the item at all no explanation or anything. Hopefully you go bankrupt like fastway you don't deserve anything less.

Item valued at €5250 collected on Friday 6th October 2023. Contacted Michael at Parcel Direct customer services on Wednesday 11th October. I submitted the dimensions and content details of my parcel on Wednesday 11th October. On Thursday 12th October, Michael gets back to me with the grim news that searching for my parcel could take up to 10 working days, but this time is probably reduced as the parcel is at a local depot I suppose. I had to contact the recipient in Poland and apologise profusely.
This situation is a total mess. I am not optimistic and am very concerned considering the costly value of the item in question, ie €5250. I wish I had checked Trustpilot reviews on Parcel Direct before going ahead with my parcel booking with them. Please see my review on GLS the courier company I used on the Parcel Direct website for sending my parcel.
Parcel Direct should hang their heads in shame. It is difficult to find a reliable courier service to send items internationally from Ireland. Don't use Parcel Direct. Do your homework carefully when choosing a courier service. Consult Trustpilot's excellent review resources before making a decision. Finally take a picture of your parcel on your phone etc, in the event that things go wrong as they most often do, as evidenced by the reviews on Trustpilot's resourceful website.

We sent a parcel from sligo to Dublin, never arrived, eventually told it was damaged, on further enquiry told it was discarded without asking permission. A valuable picture lost. DON'T USE Them!!

They offer the cheapest service as they have the lowest standards. If there is a mistake with the delivery, they expect the sender to rectify their issue.

I wouldn't recommend them and would use another competent company.

Fantastic service. Package collected and delivered within 24hrs.

Avoid at all costs. If I could give zero stars I would. Lost our boxes and we got radio silence for help. Ignored us. Parcel direct needed to file the claim with FedEx but went blank. Going solicitor route now.

Aviod this company at any cost!!. My goods got damaged on the way by courier. They confirmed I'm eligible for a compensation but then stopped replying to my emails after I provided my bank details to get the payment. I paid for the enhanced insurance to cover my goods but they did not report the value to UPS (this is confirmed by UPS) so my parcel was not conevered for full value. THEY ARE A SCAM. I'm going legal.

Not happy at all. Booked my parcel on Wednesday evening, but due to paddy's day bank holiday my parcel could not be picked up until Monday. Which is fair enough. But then the gls courier comes to drop off a parcel to my next door neighbours and I go out with my parcel. I got the look that he hadn't a clue about the collection of my parcel. He had no label (gls courier will bring label, so no need to print). I gave him my €350 worth parcel, but I received no tracking, no receipt nothing to say I gave it to him. And no label means he could not scan it as collected. I then tried to ring parcel direct customer service, but that's non existing. I then wrote a message on their website, which has just been ignored. My customer started to ask where his parcel is, but unfortunately parcel direct let me down so I had to let him down. Thanks alot.

If the service works fine it's just because the couriers are doing their jobs, but if there's an issue with a delivery where Parceldirect support should help, they vanish.

Absolutely no support at all, awful experience. Never again.

Parcel was never even picked up. Looked for a refund a week after the event and now, two weeks later, am still awaiting same. Used this service for years with no problems but now, in 2023, it is a joke.

The courier lost a box. We had a certain amount of time to recoup the hundreds of euro. Parcel Direct had to do it via Fedex. They failed to do it. I now get radio silence on the matter. If you want support or recourse on lost packages DO NOT USE THIS COMPANY

I've booked more than 30 collections and deliveries with them and I can confirm they have cheap prices, but hope that your parcel doesn't get lost or damaged, in that case their support is USELESS.

They confirmed I'm eligible for a compensation and then stopped replying to my emails after I provided my bank details to get the payment.

They rarely reply via phone, and when they do, they always found ridiculous excuses to postpone the compensation.

My parcel was lost in September, the compensation was confirmed in January and all they're saying since then is "You'll be contacted back"...they never did, they just like to set false expectations.

I will keep contacting them until I get the compensation I'm waiting, considering to go legal if necessary, but I won't give up on this.

Terrible service, I left my package at the drop of point in Dublin on 14th December and like magic my package has disapeared. Only occasional responses to e-mail that give no help at all. All the time I spent shopping for those Christmas presents and package is now gone. No offer of a refund provided. What a terrible service.

Waited around all day and no one showed up to collect. Was never given a call or an approximate time for collection either, just 9:30 to 17:30. They expect you to wait around all day and still not show up. They have no respect for your time. Don’t do business with them

AVOID AT ALL COSTS. We are now incurring an additional +€1k in shipping costs.

We are complaining to the ODCE about this company, lack of due communication and care.

We trusted them with our 6 box shipment as we were moving to the US, we are here and all of our packages are now returned to Ireland. We received no updates or flags to our packages at customs, when we followed up ourselves following a delay flagged we were then asked to provide import forms, which we did but we were informed by FedEx they were not reached on time and the contact details that parcelsdirect provided FedEx for us were insufficient.

Despite trying to call, email and send instant messages to the company no support.

We are now left to foot another €1k in costs for shipping with our boxes at this date in a FedEx facility in Santry in Dublin, we originally shipped mid November!!!

Will never use again and encourage anyone that is moving to use another business or just use FedEx directly.