Excellent service from start to finish. The booking process was quick and easy, prices were reasonable, and my parcel arrived right on schedule with no problems at all. A truly reliable worldwide cour... See more
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Review summary
Created with AI, based on recent reviews
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Pros: Their pricing was great. The web site works well for getting an order purchased. They found a shipper in 2 days and the estimated delivery date was great. FYI - You need to know about customs... See more
Company replied
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My pa... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
National and international (Worldwide) courier services. Send your parcel with ParcelABC
Contact info
5 Underwood Street, N1 7LY, London, United Kingdom
- info@parcelabc.com
- www.parcelabc.com
3.7
Average
7K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Custom paid for less than 100 EUR of package value…
For less than 100 EUR of package value (1.5kg, vomen oriental dress) I paid ~150 EUR for shipment and ~50EUR of customs. Normally, custom in Croatia is not paid for the items less than 300 EUR, so the overall cost and the fact that I had to pay 50 EUR for custom is far from being considered a good and cost efficient shipment dolution.
20 January 2026
Reply from ParcelABC - courier service
Thank you for taking the time to share your experience. We understand how frustrating unexpected customs charges can be and appreciate the opportunity to clarify.
ParcelABC is an online shipping comparison and booking platform and does not participate in customs clearance or determine customs duties. Customs charges, including duties, taxes, and any brokerage or additional fees, are applied by the destination country’s customs authorities or the selected courier, in accordance with local regulations. As outlined in our Terms and Conditions, the sender is responsible for ensuring that all shipment information and documentation are accurate and complete, and for covering any additional charges imposed by customs or carriers.
Customs policies can vary depending on factors such as shipment origin, declared contents, value, and carrier procedures, and exemptions are not guaranteed in every case. We understand this may have been disappointing and encourage customers to review local import regulations or contact customs authorities in advance when shipping internationally.
We appreciate your feedback, as it helps highlight the importance of transparency around international shipping and customs processes.
I was worried about sending
I was worried about sending a fragile parcel abroad, but ParcelABC made it easy. The courier handled the package with care, and the real-time updates gave me peace of mind throughout the journey. A very professional team
4 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for sharing your experience with ParcelABC.
We’re very pleased to hear that we could ease your concerns about sending a fragile parcel abroad. Taking care of shipments and keeping our customers informed with real-time updates are key priorities for us, so it’s great to know this gave you peace of mind throughout the process.
We truly appreciate your kind words about our team and your trust in our service. We look forward to supporting you again with future deliveries.
Kind regards,
Parcel ABC Team
If you want premium international…
If you want premium international shipping without the premium price tag, ParcelABC is the way to go. Their rates are very competitive compared to other major couriers, and the service quality remains top-notch.
5 February 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback and for choosing ParcelABC.
We’re pleased to hear that you value our competitive rates and the quality of our international shipping services. Our goal is to offer reliable, high-quality delivery solutions while keeping prices accessible, so your comments are greatly appreciated.
Thank you again for your trust, and we look forward to assisting you with future shipments.
Kind regards,
Parcel ABC Team
Very poor communication, unreliable service, Parcel ID DEAR-459976269
We booked a shipment with ParcelABC for business purposes, where prompt handling and communication are critical. After placing the order, we received a request to provide more consignee details, which we supplied.
Since then, there has been no response for over two days, despite sending multiple follow-up messages requesting a status update. There is no functional customer support: there is no telephone hotline, and although a phone number is listed, it only plays an automatic message instructing you to send an email, which also goes unanswered.
At this point, the service has effectively disappeared. We are no longer interested in proceeding with the shipment and simply want the order canceled, but even this basic request seems impossible to resolve due to the lack of any response.
Based on this experience, this is by far the worst service we have encountered in this segment. For businesses that rely on timely shipping and reliable communication, we strongly recommend avoiding ParcelABC.
4 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the situation you described.
After reviewing shipment ID DEAR-459976269, we can confirm that our team requested additional consignee details required to proceed with the booking. Unfortunately, until these details are fully confirmed, the shipment cannot be handed over to the courier, which led to the delay you experienced.
We are sorry if our responses were not as timely as expected, especially for a business shipment where clear and prompt communication is essential. Our customer support operates primarily via email to ensure accurate and traceable handling of requests; however, we understand that in this case the waiting time was unacceptable.
We have noted your request to cancel the order, and our team is ready to proceed accordingly. Please reply to the latest email you received or contact us again via email, referencing the shipment ID, so we can assist you without further delay.
Your feedback is very important to us and will be used to improve our response times and overall service experience.
Kind regards,
ParcelABC Team
My package is lost and they are…
My package is lost and they are refusing to answer or give me a refund. I am extremely disappointed. Do NOT use their service.
My shipment number is AEIE593552189. I have already sent out many emails about thid and included the tracking number and the invoice .
The number of the invoice is 261-A140776
4 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.
After reviewing your case, we were unfortunately unable to locate the shipment, as the reference number provided does not match any order in our system. Without a valid reference number, we’re unable to investigate the shipment status or proceed with a claim or refund.
We genuinely want to help resolve this matter. We kindly invite you to contact our customer support team again and provide the correct reference number or any additional details related to your booking, so we can review your case properly.
Thank you for your understanding, and we remain available to assist further.
I booked a parcel service from Germany…
I booked a parcel service from Germany to India, the pickup date came and went by and no one came to pick the parcel.
The customer service has been unresponsive
31 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback. After reviewing the case with the carrier, UPS has confirmed that the courier arrived at the pickup location as scheduled. Unfortunately, the shipment could not be collected because the required documentation was missing at the time of pickup.
As outlined in our Terms and Conditions, it is the sender’s responsibility to ensure that all mandatory shipping and customs documents are prepared, completed, and attached to the parcel prior to courier collection. Without these documents, the carrier is unable to proceed with the pickup.
We understand this can be frustrating and are happy to assist you in preparing the correct documentation so the shipment can be successfully collected on the next attempt. Please feel free to contact our support team for further guidance.
Works Well Overall
The service does what it promises. Shipping options are easy to compare, and pricing is clear. I had one small delay, but support explained everything properly. Still a good experience.
7 August 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your experience! We’re glad to hear that our service met your expectations and that our support team was able to assist during the brief delay. Your feedback on our shipping options and pricing is greatly appreciated. We look forward to continuing to provide you with a smooth and reliable experience in the future.
Best regards,
The ParcelABC Team
Easy From Start to Finish.
Using this platform has been very straightforward. I like how everything is laid out clearly, especially the option to compare different carriers in one place. Booking doesn’t take long, and my packages have always arrived on time and in good condition. Customer support has also been helpful whenever I reached out.
14 October 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you very much for taking the time to share your experience 😊
We’re glad to hear that you found the platform easy to use and that the carrier comparison and booking process worked smoothly for you. It’s great to know your shipments arrived on time and in good condition, and that our customer support team was able to assist when needed.
We truly appreciate your feedback and your trust in our service!
Order code BEPT-039619399
I am submitting this review in support of a refund request due to a service failure by ParcelABC.
The shipment in question consisted of two boxes, both of which were collected by the GLS courier at the same time. However, only one box was delivered, and I contacted ParcelABC immediately to report the missing second parcel.
During multiple exchanges, I received inaccurate and contradictory information. I was first told the parcel had been delivered, which was incorrect. I was then informed that each parcel was shipped separately, yet no valid tracking number for the second box was provided at that time. This resulted in significant delay and confusion.
The issue was only resolved after I personally located the missing parcel, with the assistance of a sender who visited the GLS logistics center in Belgium. According to GLS, the second box was not delivered because the order was submitted for only one parcel, despite two boxes being physically collected by the courier. This constitutes a clear processing error.
Despite this, ParcelABC refused a refund, stating that two shipments had been submitted, without providing evidence that both parcels were correctly booked and delivered as paid for.
Because the second parcel was not delivered as contracted and resolution required my own intervention, I believe this represents a failure to provide the paid service. I am therefore requesting a refund for the undelivered shipment and associated service fees.
27 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your feedback. We sincerely regret the inconvenience and frustration caused by this shipment experience and appreciate the opportunity to respond.
According to GLS records, only one parcel was registered as collected for this shipment. We understand from the sender that two parcels were physically handed to the courier at the time of pickup. We recognize that this discrepancy between the physical collection and the carrier’s system records caused confusion and delay.
We also understand that the sender was able to locate the second parcel independently at a local warehouse in their country. While GLS’s records do not reflect the second parcel, we are reviewing the charges applied and assessing any refund that may be available, in accordance with our Terms and Conditions and the carrier’s billing confirmation.
Please be assured that we are committed to resolving such matters fairly and transparently. We appreciate your patience and your feedback, which helps us improve our processes and the overall customer experience.
Kind regards,
ParcelABC Customer Support Team
I wasn’t sure at first
I wasn’t sure at first, but using this platform turned out to be really convenient. I needed to send a package quickly, and being able to compare different carriers in one place saved me a lot of time. Everything went smoothly, and my package got delivered on schedule. Plus, the customer service was friendly and quick to respond when I had a question.
21 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your experience. We’re glad to hear that our platform helped make your shipment quick and convenient, and that comparing carriers in one place saved you time. It’s also great to know your package was delivered on schedule and that our customer service team was friendly and responsive. We truly appreciate your feedback and your trust in ParcelABC.
I noticed some people calling this…
I noticed some people calling this brand a scam, so I wanted to share my experience. I ordered two bags and both arrived without issues. The quality honestly surprised me in a good way, especially for vegan leather, they feel well made,
In my opinion, a price point around €70 isn’t high for a proper bag, and what I received matched that expectation. The bags look and feel like something I’ll actually use long term.
Shipping wasn’t instant, but that was clear from the start. I do think some of the negative reactions come from people panicking when an order isn’t delivered within 4–5 days or when a parcel gets returned to the sender, which can happen with international shipping. That doesn’t automatically make a brand a scam.
From my experience, this is a legit brand offering decent products at a fair price....
22 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for taking the time to share your experience. We truly appreciate your thoughtful and balanced feedback. We’re glad to hear you were happy with the quality of the bags and that they met your expectations. Your understanding of international shipping timelines also means a lot. Thank you for your support.
Unreliable
Having had a disastrous experience with them in December, they promised faithfully it wouldn't happen again, they are just unreliable and comms is impossible as they don't provide a telephone number for urgent contact. I booked a courier at 8am and at 1pm they told me it wasn't possible. With no explanation why. Just unacceptable. This is the end of our relationship
22 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback. We sincerely apologise for the inconvenience caused and for the frustration surrounding the booking and communication. This is not the experience we aim to provide, and your comments have been noted and shared with our team for review. We appreciate you bringing this to our attention.
The customer support has been…
The customer support has been incredible! I 100% recommend their service!
20 January 2026
Reply from ParcelABC - courier service
Thank you very much for your kind words and recommendation! We’re delighted to hear that you had a positive experience with our customer support team. Providing reliable service and helpful assistance is very important to us, and your feedback truly means a lot. We look forward to supporting you again in the future.
I sent a fragile parcel abroad
I sent a fragile parcel abroad, and all process was smooth. Tracking was clear, pickup was on time, and support responded responded quickly when needed..
22 October 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you very much for your kind feedback. We’re glad to hear that your experience sending a fragile parcel abroad was smooth and met your expectations. It’s great to know that our tracking, timely pickup, and responsive support were helpful. We truly appreciate your trust in Parcelabc and look forward to assisting you again in the future.
Straightforward and Easy
Everything about this service is straightforward. From booking to delivery, the steps are easy to understand. I didn’t face any confusion, which made the experience pleasant.
14 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback. We’re pleased to hear that you found our service straightforward and easy to use from booking through to delivery. Providing a clear and pleasant experience is very important to us, and we appreciate you choosing our service.
I simply wanted to send a package from…
I simply wanted to send a package from Portugal to Germany. I have now been waiting a month for my package to be picked up. In the meantime, a completely wrong package from some unknown sender was delivered to me. Not a single attempt has been made to pick up my package at the address I provided. I have now sent over 20 emails back and forth with customer support, and I still have not been told if and when the package will finally be picked up.
17 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration this situation has caused.
Unfortunately, the courier provider GLS mistakenly delivered an incorrect parcel. All the relevant information has now been shared with them, and the issue is currently under their investigation. According to the latest update from GLS, they are checking the situation, arranging the correct collection of your parcel, and issuing instructions to recover the wrongly delivered item.
We understand how disappointing the delay has been and truly appreciate your patience during this process. Please be assured that we are actively following up with the courier to ensure this is resolved as soon as possible and will keep you informed once we receive further confirmation.
Thank you for your understanding, and we regret the inconvenience caused.
Price is excellent but
Price is excellent, but booking system is not user friendly for packages initiating from the USA.
16 January 2026
Reply from ParcelABC - courier service
Thank you for your honest feedback. We’re pleased to hear that you found our pricing excellent. At the same time, we appreciate you highlighting your experience with the booking system for shipments originating from the USA. Your comments are valuable to us, and we will share them with our development team as we continue working to improve usability for all customers.
Easy and Convenient to Use.
6 November 2025
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback. We’re glad to hear that you found our service easy and convenient to use. We appreciate your trust in ParcelABC and look forward to supporting your future shipments.
Great Experience with ParcelABC
Great experience with ParcelABC who sorted out my issue very quickly and professionally.
I would recommend their services to anyone.
Thanks
Ken
14 January 2026
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re delighted to hear you had such a positive experience with Parcelabc. Your support means a lot to us, and we look forward to serving you again in the future.
Use scam tactics to rip off people. pickup never comes
Order a picked on their website and paid online. They never came to pick up and when asked for a refund the offered partial refund. They allow you to select dates and hours for pickup but can't provide the service on these dates. I needed to open a dispute on my card. Avoid at all costs, they use scam tactics.
EDIT (16.1.2025):
Despite what is written in the company's comment below, I've provided the "missing informating" which was stating the content of the parcel is Documents only (which I stated when making the order). I contacted them MULTIPLE times via email, tried their phone also which no one answer never.
I submitted the order on Wed 7 Jan, for a pickup the next day (on the 8th) as it was urgent. They did not come. I sent it with another company that day. After they did not arrive, I requested to cancel the order and get a refund. I've communicated with the back and forth. Today a currier came for the pickup!!! this after I clearly asked multiple times to cancel the order. Clearly something is not working properly in this company. Unbelievable!
8 January 2026
Unprompted review
Reply from ParcelABC - courier service
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
Unfortunately, your shipment could not proceed because some required information was missing from the order, which prevented the pickup from being successfully scheduled. When this happens, the carrier is unable to complete the collection as planned.
ParcelABC does not operate pickups directly — we work with third-party carriers, and pickup dates and time windows are always subject to carrier confirmation and local availability. This is also why, in line with our terms, refunds may be partial when services have already been initiated or carrier costs incurred.
We sincerely apologize if this was not communicated clearly and if the process caused you inconvenience. Our intention is never to mislead customers, and we strongly reject any suggestion of scam practices.
We encourage you to contact our support team directly so we can review your case in detail and assist you as best as possible.
Thank you for your feedback — it helps us improve our service and communication.
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