Excellent service from start to finish. The booking process was quick and easy, prices were reasonable, and my parcel arrived right on schedule with no problems at all. A truly reliable worldwide cour... See more
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Review summary
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Pros: Their pricing was great. The web site works well for getting an order purchased. They found a shipper in 2 days and the estimated delivery date was great. FYI - You need to know about customs... See more
Company replied
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My pa... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
National and international (Worldwide) courier services. Send your parcel with ParcelABC
Contact info
5 Underwood Street, N1 7LY, London, United Kingdom
- info@parcelabc.com
- www.parcelabc.com
3.7
Average
7K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ParcelABC - courier service
Hi,
Thank you for your kind feedback! We’re delighted to hear that you found our service super fast, easy, and convenient—that’s exactly what we strive to deliver.
We truly appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
ParcelABC Team
Order TRPT-996636800 — 3 months, no resolution, now a week of silence
I placed my order in December 2025 to ship personal belongings from Turkey to Portugal. It is now mid-March 2026 and my boxes are still sitting in a warehouse.
The timeline speaks for itself: first pickup refused due to a drone (no battery, declared in customs invoice). Then weeks of silence, then requests for 7 separate invoices, then more silence, then Portuguese customs requested documents which ParcelABC failed to provide. Then on March 10th, agent Shania sent a message saying some items are prohibited — but failed to attach the photo twice. When the photo finally came through, the “prohibited” items turned out to be HDDs, two phones without batteries, old documents and bank cards — none of which appear on the prohibited items list I agreed to.
Since March 11th I have sent 11 messages. Zero replies.
My belongings are physically in your facility. I am paying storage costs every month because of these delays. I need a response explaining the legal basis for each prohibited item, and a clear plan to either ship the remaining boxes or return everything.
Please respond to ticket TRPT-996636800.
Update May 1:
Update to my March 2026 review on order TRPT-996636800 (and the related TRPT-663647064).
After 4 months from the original order, the goods are physically back at the warehouse in Turkey where they were originally picked up. I was informed of this on 24 April 2026 — by the warehouse staff. ParcelABC have not notified me of the return themselves. I am still in Lisbon. The original contracted route — Turkey to Portugal — was never fulfilled.
What happened in the weeks after the original review:
The goods were eventually collected from the sender on or around 13 February 2026, after weeks of additional requirements that are not part of ParcelABC's published Terms & Conditions.
On 25 March 2026, ParcelABC stated the items were "currently being returned to the sender" with daily monitoring promised. No tracking number was ever provided.
On 30 March 2026, ParcelABC required USD 52 from me to cover the return shipment. I paid this on 9 April 2026.
From 9 to 24 April 2026 — 15 consecutive days — there was no substantive response on the ticket despite repeated follow-ups. On 21 April I sent a formal complaint with a 7-day resolution deadline.
On 24 April, Shania finally responded, attributing the silence to my messages "not coming through correctly." That is not consistent with the Zendesk record: every message has a receipt ID and was acknowledged.
On the same day, I learned from the Turkey warehouse — not from ParcelABC — that the goods had arrived back.
What is still unresolved:
The shipping fee of EUR 655.18 paid on 4 December 2025 has not been refunded to my card. ParcelABC issued a "credit note" in December 2025 stating the funds were "refunded to the same account that you used to pay." The funds were in fact moved into ParcelABC's internal e-wallet, not returned to the card; my December 2025 card statement confirms no credit. That money is still with ParcelABC for a service that was never performed.
Inventory of the returned goods is in progress. It is too early to confirm whether all items are present and undamaged.
ParcelABC has issued no written accounting of how the USD 52 return-shipping fee was applied — to which carrier, on which date, for what service.
For reference: tickets TRPT-996636800 and TRPT-663647064. Formal complaint Zendesk request 351099.
I will update again once inventory is complete and the financial side is resolved — in either direction.
18 March 2026
Unprompted review
Reply from ParcelABC - courier service
Hi,
Thank you for your detailed review. We sincerely regret the frustration and delays you have experienced with your shipment and the lack of communication.
After reviewing the information available, we would like to clarify a few important points in line with our Terms and Conditions. The contents of your shipment were identified as including items that fall under the category of Prohibited Items. As stated in our Terms, customers are responsible for ensuring that no prohibited items are included in the consignment (Section 7.2), and ParcelABC does not accept liability for shipments containing such items. Additionally, in cases where an order involves prohibited items, refunds may not be issued (Section 4.2).
We also understand your concerns regarding customs procedures. Please note that ParcelABC acts as an intermediary service provider, and we do not take part in customs clearance processes. As outlined in Section 20.3, it is the customer’s responsibility to ensure all required documentation is provided and to comply with customs regulations in all relevant countries. Delays related to customs or missing/insufficient documentation are outside of our direct control.
That said, we fully acknowledge that communication should have been clearer and more timely, and we sincerely apologize for the lack of responses you’ve experienced.
We appreciate your patience and look forward to resolving this situation for you.
Kind regards,
ParcelABC Team
Top-notch experience from start to…
Top-notch experience from start to finish. Easy online booking, competitive pricing, and my package was delivered exactly as promised. Customer service guided me through everything smoothly. Trustworthy service—5 stars all the way!
11 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for your wonderful review.
We’re delighted to hear that you had a top-notch experience from start to finish and that the online booking process, pricing, delivery, and customer service all met your expectations. Our team works hard to make shipping as simple and reliable as possible, so it’s incredibly rewarding to know that we were able to support you smoothly throughout the process.
Your trust and recommendation mean a lot to us. Thank you for choosing ParcelABC, and we look forward to assisting you again in the future.
Kind regards,
The ParcelABC Team
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your feedback.
We’re pleased to hear that you have noticed good progress in our service. Our team is continually working to improve the shipping experience and provide reliable solutions for our customers.
We truly appreciate your support and thank you for choosing ParcelABC. We look forward to assisting you again in the future.
Kind regards,
The ParcelABC Team
Reliable and efficient—ParcelABC is now…
Reliable and efficient—ParcelABC is now my go-to for international shipping. The rate comparison tool saved me a lot of money, pickup was flexible, and tracking kept me informed. No delays, no damage. Perfect for businesses sending regular parcels!
26 January 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your fantastic review.
We’re thrilled to hear that ParcelABC has become your go-to platform for international shipping. It’s great to know that the rate comparison tool, flexible pickup, and tracking updates helped save you time and money, while ensuring your parcels arrived safely and on schedule. Supporting businesses with reliable and efficient shipping solutions is exactly what we aim for, and your feedback is incredibly motivating for our team.
We truly appreciate your trust in ParcelABC and look forward to assisting you with your future shipments.
Kind regards,
The ParcelABC Team
I had two boxes collected outside…
I had two boxes collected outside Lucerne in dec /jan one arrived at me in Portugal , the other went missing . It had been a dismal exercise since then, agate and her apparent legal have not done a single thing to resolve this , 60 plus Emails and nothing resolved. Do not use these people
4 January 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your feedback. We are very sorry to hear about the issues you experienced with your shipment and the difficulties in resolving it. This is certainly not the level of service we aim to provide.
Our Customer Service team will reach out to you personally to address this matter and work toward a resolution. We appreciate your patience and understanding as we investigate and rectify the situation.
Kind regards,
The ParcelABC Team
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re delighted to hear that you found our platform easy to use and that your delivery was successful. Your support motivates us to keep providing a smooth and reliable service.
A very convenient service
A very convenient service. ParcelABC shows several courier options at the same time.
12 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for sharing your experience! We’re glad you found our service convenient and appreciate that our multiple courier options made your shipping easier. We look forward to helping you with your future deliveries!
I really liked the price comparison
I really liked the price comparison feature. It helped me quickly choose the best courier option.
12 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback! We’re thrilled to hear that our price comparison feature helped you find the best courier option quickly. Your comments encourage us to keep making shipping simple and efficient.
Good price and reliable service
Good price and reliable service. My parcel arrived without any problems.
12 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind words! We’re delighted that you found our service reliable and affordable, and that your parcel arrived safely. Your feedback motivates us to continue providing smooth and dependable deliveries.
Impressed by the speed and…
Impressed by the speed and affordability. Booked a shipment for my AI project samples, got real-time updates via email, and everything arrived in perfect condition ahead of time. Support team was helpful with documentation too. Best courier aggregator I've used!
3 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your fantastic feedback! We’re thrilled to hear that our platform helped you ship your AI project samples quickly and affordably, with real-time updates and smooth documentation support. Your kind words about our service mean a lot and inspire us to keep delivering the best experience possible.
A good platform for sending
A good platform for sending international parcels. It allows you to compare prices from different courier companies.
12 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re glad our platform made sending international parcels easier and that you found the price comparison feature useful. We look forward to helping you with your future shipments!
A steady Experience
I've used this sercice a few times now, and each shipment has gone more or less the same way simple booking, clear tracking, and delivery within the expected time. That consistency makes it easy to rely on.
8 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your continued trust in our service! We’re delighted to hear that our platform has consistently provided smooth booking, clear tracking, and timely deliveries. Your feedback encourages us to keep maintaining a reliable experience for all our customers.
The website is easy to use and clearly
The website is easy to use and clearly shows the shipping options. Overall, it was a good experience.
11 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback! We’re glad to hear that you found our website easy to use and that our shipping options were clearly presented. We’re happy your experience was positive and look forward to assisting you with future shipments.
Works Well for My Needs
I don’t ship every week, but when I do, I prefer something straightforward. This platform does exactly that. The steps are clear, pricing is visible before booking, and my package arrived in good condition. Overall, it’s been a good experience.
2 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback! We’re glad our platform provides a straightforward and transparent shipping experience that meets your needs. It’s great to hear that your package arrived safely and that your experience has been positive. We look forward to assisting you with future shipments!
Convenient Platform
What I like most is the convenience. Instead of checking several shipping websites, I can see different prices and delivery options in one place. It makes planning shipments much easier.
7 February 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re thrilled to hear that our platform’s convenience and consolidated courier options made planning your shipments easier. Your comments encourage us to keep making shipping simple and efficient.
Very easy and fast service
Very easy and fast service. I was able to book the shipment within a few minutes and the courier collected the parcel the next day.
11 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your feedback! We’re delighted to hear that you found our service easy and fast, and that your parcel was collected promptly. Your comments motivate us to continue providing a smooth and efficient shipping experience.
Reliable service
Reliable service. The courier arrived on time to collect the parcel and it was delivered safely. Their support team is also very good.
10 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re glad to hear that our service was reliable, your parcel was collected and delivered safely, and our support team was helpful. Your comments encourage us to keep providing a dependable shipping experience.
Helpful When I Needed SupSupport
I had a small question about a shipment and reached out to customer support. They replied politely and pointed me in the right direction. The issue was resolved without much delay, which made the experience much better.
5 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your experience with ParcelABC. We truly appreciate your kind feedback.
We are pleased to hear that our customer support team was able to assist you promptly and guide you in resolving your shipment question. Providing polite, helpful, and efficient support is very important to us, and it’s wonderful to know that your experience reflected this.
Your feedback means a lot to our team and encourages us to continue delivering reliable service. If you ever need assistance again, please don’t hesitate to reach out — we’ll be happy to help.
Kind regards,
ParcelABC Team
Reliable for Regular Shipping
I send packages fairly often, so having a service that's organized really matters. This platform makes it simple to see different carrier options and choose what works best. Deliveries have been consistent so far, and tracking updates are clear enough to follow without confusion.
8 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your experience and for choosing ParcelABC for your regular shipments.
We’re glad to hear that the platform helps you easily compare carrier options and select the one that best suits your needs. Our goal is to make the shipping process as clear and convenient as possible, so it’s great to know that the tracking updates and overall organization of the service have been helpful for you.
Your continued trust means a lot to us, and we truly appreciate your feedback. If you ever need assistance with future shipments, our team will always be happy to help.
Kind regards,
ParcelABC Team
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