Andreia has now down 2 cruises for us. Started looking wasn’t sure what we exactly wanted but with her knowledge she was able to put us together to unbelievable packages. Next year off to the med an... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used Tina on several occasions to book our Virgin Voyages cruises and she has always been fantastic. Great communication and makes things so easy for us. We won’t hesitate to use again for our... See more
Company replied
We have used Paramount Cruises for many years now. For the last few trips we have had Caitlin working with us to secure our travel, stays and flights across the world! She has simply been outstanding... See more
Company replied
We had Tina from Paramount Cruises assisting us in booking our first cruise and she was absolutely fantastic. From the start, she was friendly, knowledgeable, and really easy to speak to. She resp... See more
Company replied
Company details
Paramount Cruises
Written by the company
- Welcome to Paramount Cruises, we’re a boutique, independent cruise specialist travel agency based in London. Our mission is to put together great value, tailor-made cruise packages which will leave you with lasting memories.
Contact info
12 Stephen Mews, W1T 1AH, London, United Kingdom
- 020 7947 0270
- info@paramountcruises.com
- www.paramountcruises.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paramount Cruises
Thanks so much! We’re glad we could make everything quick and easy.
Kind Regards,
Paramount Cruises Team
Oh my God, Simply Amazing patience and delivery
Oh my God, Tina's come up trumps again. I am not overly particular, but I have certain requirements. Tina worked tirelessly to meet these requirements and even worked outside of her working hours to get me what worked for us.
It's my go too now, just try Paramount, especially if you want a real tailored solution. Simply the best!
31 January 2026
Unprompted review
Reply from Paramount Cruises
Wow, thanks so much for this! We’re thrilled Tina could go above and beyond to make everything perfect for you. She’ll be so happy to hear your kind words. Can’t wait to help with your next adventure!
Kind Regards,
Paramount Cruises Team
Reply from Paramount Cruises
Thanks! We’re glad you found the communication smooth and easy.
Kind Regards,
Paramount Cruises Team
Absolutely brilliant customer support
Absolutely brilliant customer support when we needed to change our cruise itinerary - really swift and helpful response to our queries, and changes were applied promptly. It honestly felt like nothing was too much trouble to help us!
30 January 2026
Unprompted review
Reply from Paramount Cruises
Thank you! We’re so glad we could make the changes hassle-free and that you felt well supported throughout.
Kind Regards,
Paramount Cruises Team
Tina Conlan tailor made our holiday for…
Tina Conlan tailor made our holiday for us, and nothing was too much trouble. I have emailed her so many times to ask various questions and she has answered every single one quickly.
Thankyou Tina you deserve a bonus
29 January 2026
Unprompted review
Reply from Paramount Cruises
Thank you so much! We’re thrilled Tina could make everything so seamless for you and answer all your questions. She’ll be delighted by your kind words.
Kind Regards,
Paramount Cruises Team
Ashes cruise
A tailor made cruise which proved to be the holiday of a lifetime. Great service from Paramount and excellent Value for Money.
Would highly recommend
29 November 2025
Unprompted review
Reply from Paramount Cruises
Thank you! We’re so happy to hear your cruise turned out to be the holiday of a lifetime. Really appreciate the recommendation!
Kind Regards,
Paramount Cruises Team
Reply from Paramount Cruises
Thanks! We’re glad you found the booking process smooth and helpful.
Kind Regards,
Paramount Cruises Team
Tailor made itinerary to suit our needs…
Tailor made itinerary to suit our needs and swift response to queries.
28 January 2026
Unprompted review
Reply from Paramount Cruises
Thanks! We’re glad we could create the perfect itinerary for you and respond quickly to your questions.
Kind Regards,
Paramount Cruises Team
Fantastic experience with Paramount…
Fantastic experience with Paramount Cruises! The customer service was excellent from start to finish. Robin answered all of our questions thoroughly and made the whole process easy and stress-free. He helped us book our very first cruise, coming up this autumn, and we couldn’t be more excited. Highly recommend Paramount Cruises if you’re looking for friendly, knowledgeable, and reliable service!
26 January 2026
Reply from Paramount Cruises
Thank you so much! We’re thrilled Robin could make your first cruise booking easy and stress-free. We hope your autumn cruise is absolutely amazing and can’t wait to help with your next adventure!
Kind Regards,
Paramount Cruises Team
Reply from Paramount Cruises
Thanks! We’re glad we could be helpful and make everything work smoothly for you.
Kind Regards,
Paramount Cruises Team
Kaitlin has been a star
Kaitlin has been a star! She’s so patient with our ‘to-and-fro’ cruise decisions…and always gets us a great deal! Have used her twice now and would highly recommend her and Paramount!
22 January 2026
Unprompted review
Reply from Paramount Cruises
Thanks so much! We’re thrilled Caitlin could help you find the perfect deals and make the whole process so easy. She’ll be delighted by your kind words!
Kind Regards,
Paramount Cruises Team
Paramount helped me choose the right…
Paramount helped me choose the right cruise gave me lots of ideas. Very Helpful Robin!
22 January 2026
Reply from Paramount Cruises
Thanks! We’re glad Robin could help you find the right cruise and spark some great ideas.
Kind Regards,
Paramount Cruises Team
Overall Fantastic services.
Robin was very knowledgeable about his products and services. We made many queries in which Robin promptly provided excellent information that made our decision making easier . We had to delay finalising our trip for personal reasons , in which Robin showed great patience and did not push for a sale.
Well done Robin and many thanks again.
Jean & George.
22 January 2026
Reply from Paramount Cruises
Thank you, Jean & George! We’re so pleased Robin could provide helpful guidance and make the process stress-free, even with the delay. He’ll be delighted by your kind words.
Kind Regards,
Paramount Cruises Team
Excellent service as usual
Excellent service as usual. Great service!
21 January 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your lovely feedback. We are delighted to hear you enjoyed great service again and truly appreciate your continued support.
Kind regards,
Paramount Cruises Team
The friendliness of Andreai helps build…
The friendliness of Andreai helps build up trust...she was knowledgeable and professional and did not put us under any pressure whatsoever...I messaged her with some questions and her speedy response was amazing.
21 January 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your kind feedback. We are so pleased to hear that Andreia's friendly and professional approach, along with her quick responses, made such a positive impression. We will be sure to share your comments with her.
Kind regards,
Paramount Cruises Team
Robin was fantastic!
21 January 2026
Reply from Paramount Cruises
Thank you for your great feedback. We are delighted to hear that Robin was fantastic and we will be sure to pass this on.
Kind regards,
Paramount Cruises Team
Very informative and helpful would book…
Very informative and helpful would book again
20 January 2026
Reply from Paramount Cruises
Thank you for your lovely feedback. We are so pleased you found the service informative and helpful, and we would be delighted to assist you again in the future.
Kind regards,
Paramount Cruises Team
Absolutely amazing service received…
Absolutely amazing service received from Robin!
We were booking a last minute cruise with a stop over, this was made difficult by our lack of speed in confirming to Paramount.
Robin worked late into the evening to ensure we had everything we needed.
This is the second cruise booked through Paramount, each with a tailored stop-over to suit our needs and I'm delighted with the service Robin has provided on each occasion. Thank you!
20 January 2026
Reply from Paramount Cruises
Thank you for your fantastic feedback. We are delighted to hear that Robin went above and beyond to support your last minute booking and delivered another tailored experience. We truly appreciate your continued trust.
Kind regards,
Paramount Cruises Team
We had a great experience with…
We had a great experience with Paramount cruises.
We book 3 nights in Memphis & 2 in New Orleans the on to the cruise from there .We had an issue in Memphis with our hotel as the Federal government had taken it over and failed to inform Paramount, but the issue was soon solved and a refund was issued within a couple of days .
If I'm honest Memphis was a disappointment and I wish we had spent more time in New Orleans.
The cruises was great food and drinks amazing, staff fabulous, entertainment not as hot ,but that didn't matter as we meet wonderful people .It was a fantastic way to spend our 60th birthdays
30 December 2025
Unprompted review
Reply from Paramount Cruises
Thank you for your feedback. We are delighted you enjoyed your cruise and celebrating such a special milestone, and that the Memphis issue was resolved quickly. We really appreciate you choosing Paramount Cruises.
Kind regards,
Paramount Cruises Team
MSC Poesia Northern Europe cruise
Booked over the phone, very straightforward, Andreia couldn't have been more helpful. Thank you.
9 January 2026
Unprompted review
Reply from Paramount Cruises
Thank you for your kind feedback. We are delighted to hear your booking was straightforward and that Andreia was so helpful. We will be sure to pass on your thanks.
Kind regards,
Paramount Cruises Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.