Pandora Reviews 

Went on vacation for birthday went to pandora in Las Vegas spent $400 plus dollars on a necklace and bracelet necklace tarnished within 2dsys went to two pandora stores to clean it didn’t work customer service sent me a cleaning kit didn’t work now they tell me there’s nothing they can do about it.a year warranty doesn’t cover it that’s bullish I asked for my money back they want give it to me or replace it I’m disappointed I’ve spent much money over the years on pandora items still have some as a matter of fact it’s easy to clean.i want a class action lawsuit done I’m gonna try I’m tired of spending my hard earned money and getting gooked..pandora I want my money back dsmmit!

I purchased a gold coloured bracelet with charms for our Daughter’s Christmas present, after wearing it for about two weeks it turned her wrist green. We kept persevering to see if it was something that she had used on her skin that had caused a reaction but several months down the line the gold plating has discoloured that much it looks like it’s been worn for several years not months,the bracelet and charms cost us in the access of £250 and is not fit for purpose been back to the store to be told it’s a chemical reaction that can be caused by some types of medication. This isn’t stated when you purchase these items that you can have a reaction with certain medications absolutely total of waste of money I may as well have thrown the £250 down the toilet and flushed it away. I definitely wouldn’t recommend to anyone to waste their money on any Pandora items. The customer service after is just a total waste of time why sell jewellery that cannot be worn in the shower with perfumes with creams with certain medications as this will make it tarnish they do not tell you this when you’re purchasing But you must read the small print on the back of your receipt ha ha what a joke .if you want something nice to look at I suggest just spending £15 on a piece of costume jewellery because you’ll get more satisfaction in a few months time than what you would spending under of pounds with Pandora this is definitely not quality jewellery. It’s just a load of cheap tat with an expensive price tag .save your money because if anything happens Pandora just aren’t interested, one very disappointed Daughter who loved her bracelet as it was a sentimental gift that was personalised for her when she was going through hard times shame on you Pandora😢

Tarnished in 5 months or less after purchasing in February 2026. Went to the shop to try resolve this issue but they didn’t offer me as little as an exchange all they did was rub it on some “magic” cloth which done nothing. Waste of money buying this 14k gold plated ring, which was also labelled as ‘every day use.’ Very disappointed as I loved the ring.

I purchased what I was told was a 1.00 ct princess-cut diamond from Pandora on 1 June 2026.

After the purchase, I noticed that my receipt does not record the diamond as 1.00 ct and instead appears to show “0.0rt”. I have contacted Pandora Customer Service by both email and telephone to ask for clarification and an individual independent grading certificate for the diamond.

Unfortunately, Pandora has refused to provide an independent certificate or satisfactory evidence confirming the diamond's stated 1.00 ct specification which is very strange and unusual.

I would strongly recommend that anyone considering purchasing a lab grown diamond from Pandora to ask for full documentation and independent verification of the individual stone before completing the purchase.
There are better options with actual customer service.

Pandora I am very disappointed in your jewelry. Everyone save your money or buy jewelry from a different store. I bought a ring for my girlfriend kept it in the box never was worn. We went to go exchange for a smaller size, the staff gave us trouble saying it was worn and already was scratched. So pandora did you give me a used ring? I guess so. I also bought another ring. The ring has broke 3 different times. The first I brought it back they wouldn’t give me a new one so I bought it again. It broke again in about 2 weeks. They gave me another one and that one just broke. Absolutely terrible jewelry. SAVE YOUR MONEY. Absolutely terrible company!!

Horrible , I purchased over $400.00 worth of jewelry in December 2025 two rings tarnished...my granddaughter bought a ring that tarnished two weeks it tarnished...customer service stated it was her PH balance ...OMG... three granddaughters and myself visited the Partridge Ridge store.. second time with Bridget... she went on and on about the police were there yesterday and she works three jobs... finally we viewed rings found the one we wanted...salesperson went on and on about the warranty...$8.00 no problem but after explaining it checking once, now checking twice now has to tripple check ...omg if it tarnished because it has no stone its not covered ..maybe covered in 1 year..OMG we got in car called Customer service and was told same thing ...so if it tarnished your screwed.. i have never been talked out of a sale by an employee salesperson so fast. Couldn't wait to leave... Pandora will be out of business soon... im going to Jared...Rose Menefee 954-299-9842

If I could I give no star I would. We bought two earrings for our two daughter in laws. This was first ever purchase from them. Guess what the both came in one cheap box. Tried to contact them but no joy. Their official email doesn’t work.We went to their shop in Doncaster. The staff were lovely. They gave us two nice boxes with the bags.
Our advice is DO NOT BUY ONLINE. Go to the shop. Well disappointed. Personally I think they are well over rated.

I visited the Pandora shop in Chesterfield today and was approached by Sara - very friendly, listened to my request; not in the least pushy. She was patient whilst I decided between different pairs of earrings and signed me up for My Pandora to receive points and a discount. A lovely conversation with such a delightful assistant - a reminder of why face-to-face high street shopping is preferable to online. Thank you Sara!

I visited your regent arcade store today and was helped by Elsie, such lovely customer service I will be back to purchase all recommendations with my children. Please pass on my thanks again to Elsie.

Amazing how you can no longer leave reviews on Pandora items. Say no more! Rings are total rubbish stones fall out and staff blame customers because they wear them! Never knew you were meant to keep them in the box to look at! Even the stackable ones the staff say shouldn’t be stacked great advertising! Avoid and don’t loose your money. They will possibly replace once but guarantee will only last from original purchase so you will end up with a faulty item in the end so if it breaks get your money back.Sadly this has happened with numerous items over the years given as special gifts. Disappointed is an understatement!

Title: Disgraceful service - Refusing consumer rights for staff error
(Would have given no stars if it was available)
Review: Bought two block charms on 23/05/2026. A staff member fitted them to my bracelet, and due to a faulty charm or bad fitting, one fell off and was lost after two wears. Returned to complain on 21/06/2026 (within 29 days). Pandora Customer Experience EMEA is hiding behind a "warranty policy" and refusing to honor the UK Consumer Rights Act 2015. They claim they can't help because I can't present the lost item, completely ignoring that their own staff's poor service/product defect is the reason it is lost. Disgusting way to treat a customer

I would give zero stars if I could. I didn’t realize Pandora has nonexistent customer service. We answer emails in 24 hrs. LIAR! You don’t answer them at all. I wish I would have known but I’ll never shop there again.

Very disappointed with the online shop. Once again, my order failed to arrive on time. This is a recurring issue with their delivery service, and I am tired of the constant delays. Save yourself the headache—I highly recommend avoiding this shop and buying elsewhere.

I received a gift which was marked , they refused to even offer to exchange or look at it they just kept telling me it was because I had worn it? Stored it? Left it somewhere ? Absolutely shocking customer service

They gave me a non-existent tracking number, didn't ship the item, I wasted my time waiting, and didn't even offer me any compensation!! Just a measly 10% discount. Which is already available on the website. Pandora is a disgrace!!

One star, and only because zero isn't an option.

I ordered a birthday gift and paid extra for express next-day delivery so it would arrive in time. Pandora blocked the money on my card, then quietly let the order sit in "pending" and never shipped it. No notification, no email, nothing. I only found out something was wrong because I chased them myself.

When I contacted support, the agent gave me flat-out wrong information — told me to "contact my bank," when the funds were held on Pandora's side the whole time — and then left the chat. I was told to "wait three days" on an order that was already stuck for days.

The gift only shipped after I escalated in writing, and now it arrives days after the birthday it was meant for. The whole point of paying for express was the date. That date is gone.

Selling a gift, taking the money, missing the occasion, misinforming the customer, and walking away from the chat — that's not a service failure, that's how you treat someone you don't care about. I won't order from Pandora online again.

Pandora's quality is very poor . The bracelet clasps do not last more than 2 years. The online customer service is very poor. Back and forth, very frustrating. The items are meant to be sentimental but don't last. They tarnish easily. We purchased the moments charms and bracelet a few years ago and the charms kept falling off- contacted pandora - but they are very stingy and didn't do anything about it. Avoid buying from them.

I never got my products, have been writing emails every 3 days and NO ANSWER. REALLY NASTY. NO PRODUCT NO MONEY NO ANSWERS. THOSE ARE THE ORDERS, NO NEWS ORDERS PND26191094 & PND31284918

Ordered a birthday present from Pandora who sent the package with amazon. I paid extra for next day delivery and its not arrived. Poor service, won't use again

Pandora charm bracelet are terrible lost the colour after a few days charm bracelet broke lost the stone fell out