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PandaRemit Reviews 849

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TrustScore 4 out of 5

4.0

Business and IT Consulting Agency
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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers had a great experience with this company. Many customers find the service makes their overseas life much more convenient, appreciating the user-friendly operation and the ease of completing international transfers. People are particularly satisfied with the fast and smooth process, often noting that remittances are completed in minutes, and the registration is quick. The company is praised for its reasonable exchange rates, lower fees, and the ability to handle various mainstream currencies, making it a reliable choice for sending money abroad. However, some reviewers were not happy with the customer service, describing it as unresponsive and slow, with some experiencing significant delays in receiving their money. There were instances where transfers took much longer than expected, or funds got stuck, leading to frustration and a perception of inefficiency. A few people also mentioned issues with communication, stating that messages went unanswered and that they received conflicting information from support.

What people talk about most

Payment

People report ambiguous experiences with payment, with many customers expressing significant frustration over... See more

Service

Customers had ambiguous experiences with service, with many expressing significant disappointment and... See more

Customer service

Reviewers express significant dissatisfaction with customer service, citing poor support, unresponsiveness,... See more

User experience

Users describe positive interactions with user experience, frequently highlighting the ease of use and fast... See more

Response time

Clients share negative opinions on response time, with many reporting that customer support replies very late... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 5 out of 5 stars

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And... See more

Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/

Contact info

4.0

Great

TrustScore 4 out of 5

849 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The transaction took 24 hours and…

The transaction took 24 hours and happens after complaints. The chat bot was not ready to accept the transaction information. Customer care support was very delayed and according to Chinese time

3 September 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

If you have any problems during the remittance process, please send the transaction number to asia@pandaremit.com. We'll address your issue asap and optimize the remittance process to provide you with better service in the future.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

Everything is fine except for the…

Everything is fine except for the limitation of remitting not more than $6,000 SGD. Unlike from the Wise app, I could remit to Thailand up to 2 million thai baht( around $80,000 SGD) for Kasikorn Bank.

3 November 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
Thanks for your support and feedback. We appreciate you taking the time to share your experience with us.

We would like to clarify that we do support large-amount remittances. This feature is under the "Personal Transfer" section, selecting the Large option, which is designed to meet your remittance needs.

If you encounter any issues or need further assistance, please feel free to reach out to us via the in-app online customer service or email us at asia@pandaremit.com. Our team is ready to help resolve any concerns promptly.

We are committed to continuously improving our services to provide you with a better experience, and we hope you will give our large-amount remittance feature a try.

Best regards,
Customer Service Team
Panda Remit

Rated 1 out of 5 stars

discrimination of old people

I am long time customer it works long time very good but then my id is suddenly expired and no way to update it in the app
after long time human service chat give my this reason

"Sorry, our partner bank does not support
remittances over 65 years of age."

20 October 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

Sorry for the inconvenience. We'd love to offer you service, and we absolutely appreciate support from every single user without discrimination. But for now, our partner bank has set up this limit because of its strict policy. We look forward to offering you better service when we have a new partner.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Panda Remit customer service really…

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.

28 September 2025
Unprompted review
Rated 5 out of 5 stars

With 5 years of usage of Panda Remit

With 5 years of usage of Panda Remit, I've witnessed its development since its very beginning, and it never disappointed me, sending my money in time in every transaction. In recent years Panda also developed many new services like overseas tuition payment, which I used to pay for my daughter's school classes.

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Dont use their service it is nonsense!

Dont use their service! I tried and payed for it so my remittance will arrive quickly but its almost 15 hrs the money is still nowhere to be found. Tried to contact their customer service and they dont answer! Never again! Hipe i can recover my money!

19 September 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We apologize for any inconvenience you may have experienced with our app.

Your concerns have been taken seriously. Feel free to send your Transaction Number to our customer service team (WhatsApp+1 425 534 4211), which will help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Legit

I’ve done 4 transactions with PandaRemit; it’s reliable, fast, and I recommend it.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Refused, because over 65. Discrimination.

I need transfer to be reliable and for visa purposes, it has to be stated as international transfer for Thai immigration.

With Wise, this is not the case any more. So looking for a way to send my money from Europe to Thailand.

Short, I wasted 3 hours of my life, with a verification,that asked sensitive documents.

When everything was submitted, I was told my account, could not be activated.

Why? Because verification is not possible above 65 years old.

So account denied. This is really scandalous. Not ask me anything then in the first place. This is an awful form of discrimination. Shame on you!

12 September 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

Sorry for the inconvenience. We'd love to offer you service and we absolutely appreciate support from every single user without discrimination. But for now, our partner bank has set up this limit because of their strict policy.

Thanks for your patience and understanding. We look forward to offering you better service when we have a new partner.

Best regards,
Customer Service Team
Panda Remit

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