Panasonic Aquarea All-In-One T-CAP 9 kW…
Panasonic Aquarea All-In-One T-CAP 9 kW in Helsingborg-Sweden
Panasonic Sweden / Panasonic Nordic (branch of Panasonic Marketing Europe) - Fake and unethical company.
I'm not one to complain, but I feel that now the limit has been reached. Therefore I want to warn against this company as me and my wife have very bad experiences with them.
We have a house with a Panasonic Aquarea All-In-One boiler and discovered last winter that the boiler is leaking. We contacted an installer who is also listed as Panasonic's "ProPartner" and they were able to determine that the boiler is leaking in the welding in the lower tank. The installer felt this should be covered under warranty since the boiler was installed less than 5 years ago, and it was installed by a "ProPartner" according to receipts and documentation from the previous home owner. According to the documents and information on Panasonic's website, they give a 5 year warranty on products that are installed by their "ProPartners".
I contacted Panasonic customer service by phone and explained the matter. After much back and forth with customer service, they say that there is no warranty on the boiler as it has not been "warranty-registered" by the installer. I then insisted that it was a "ProPartner" who was recommended by Panasonic on their website who installed the boiler and according to the information on Panasonic's website, the customer should therefore receive a 5-year warranty on the product.
If the "ProPartner" installer has not warranty-registered the boiler after installation, this should not be passed on to the customer. How will the customer know if Panasonic's "ProPartner" has sent them the right papers after installation? Furthermore, the fault is not in the installation but in the product itself with leaking welding.
Unfortunately, Panasonic's customer service is very unprofessional. It takes weeks for them to respond to emails, and they never call back, and the responses come from different employees who are not well versed in the matter. Some of them are also rude and not at all suitable for working with customers.
I will post a video on YouTube of the Panasonic Aquarea All-In-One boiler leaking at the weld (so not at any connection, not at any screw or hose, but at the very WELDING of the tank) and describe what happened and also take this further in court.
In this matter, Panasonic Sweden / Panasonic Nordic has tried to avoid responsibility for their leaking product and their customer service does not want to give out contact information to those who handle warranty matters. Therefore, I want to warn against this company and their products and can only recommend choosing someone else.