BEWARE, Passen Sie auf!, Attention!, Attenzione!, ¡Cuidado!, PAS OP!, PAS PÅ.
BEWARE, Passen Sie auf!, Attention!, Attenzione!, ¡Cuidado!, PAS OP!, PAS PÅ.
I believe this seller, pan-car-parts part of Panholz GmbH will rip you off if they have the chance!
I bought a heater control panel from pan-car-parts which did not work in my car. I asked pan-car-parts if could send it back for a refund, they agreed.
I made the huge mistake to send the panel back without a tracking number to pan-car-parts. Without a tracking number PayPal will / cannot help you get your money back and I think pan-car-parts knows and abuses this rule.
The shipping time was 3 working days, after 9 days of hearing nothing from pan-car-parts.
A professional company will contact you if they receive something from you also if it does not look as it seems. pan-car-parts does not, at least not with me.
I ask if pan-car-parts received the panel. pan-car-parts bluntly wrote me back that pan-car-parts received a panel form me but not the one pan-car-parts sold to me.
No dear sir did you made a mistake and or can we have a look at it together from pan-car-parts. It seems pan-car-parts doesn’t care about their customers and providing customer service.
Still assuming that pan-car-parts is a trust worthy company, I ask if pan-car-parts can verify the serial numbers and send me some pictures of them.
Pan-car-parts send some pictures and serials and off course they don’t match with ones from pan-car-parts advertisement on EBay.
I write pan-car-parts that I am disappointed in pan-car-parts’ unprofessional dealings with me a tell them that I will write a review, but pan-car-parts can persuade me not to if pan-car-parts agrees with the initial refund. pan-car-parts totally ignores this message.
I turn to PayPal for help but they need a tracking number for the shipment to pan-car-parts. Which I don’t have. There for Paypal favors pan-car-parts.
So remember, if you send something back to pan-car-parts, use a tracking number or else they might rip you off!!