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Paintscratch, Inc. Reviews 

409
•
TrustScore 4.5 out of 5

4.3

Auto Parts Store
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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and efficient delivery, noting that orders arrived quickly and were easy to place. Many people highlight the product quality, particularly praising the paint's perfect color match to their vehicles. Reviewers also found the products easy to use, providing good consistency and effective results for various repairs and projects. However, some customers also noted issues with the product. A few people experienced significant discrepancies in paint color matching, finding the shades to be off from their vehicle's original. Additionally, some reviewers reported receiving products that were dry or defective upon arrival, or encountered problems with clear coat application and consistency. There were also instances of delayed order fulfillment, with some waiting extended periods for their items.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and color matching. While many customers praise the... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the perfect color match and the... See more

Order

Consumers find order experiences to be ambiguous, with some reviewers expressing satisfaction with the ease... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and timely delivery, with... See more

Service

Reviewers mention positive feedback about service, consistently praising the customer support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Haven't tried it but was worried when the website stated I received my product but I did not. Tried contacting customer support twice (email and phone) but no one ever replied. Received my order 3 wee... See more

Rated 4 out of 5 stars

I would have liked to receive the paint a little sooner, i did like the product and I appreciate the professionalism in getting me the right item after my mix up on the order. thank you Jim

Rated 5 out of 5 stars

I ordered two cans in order to respray the entire front and rear bumper skirts cladding on my 1999 Lexus ES300. They had lots of nicks and some deep scratches that required body filling and primer. T... See more

Rated 5 out of 5 stars

Your initial shipment of the spray paint was off from my car’s factory color. Followed your instructions to return the paint card with attached photo of it against my car. I received the replacement... See more

Company details

  1. Auto Parts Store

Written by the company

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

409 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(409)

240 reviews in the last 12 months

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Rated 5 out of 5 stars

I have not used the product yet but the…

I have not used the product yet but the process of getting it was very easy. Great website as it is informative and well laid out. Customer Service has been great. They are in contact with you all along the way with updates. The delivery came quickly and we'll packaged. Well done!!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Paint to match my old BMW

Hi i received the paint, I just haven't had a chance to use it yet. It's for my 1987 BMW motorcycle, it's a model K75S. Ive owned it for over 35 years. I did some minor body repairs to the fiberglass body panels. I just need to wet sand it, prep & paint it. The bike has been garaged all its life, so the original paint is in great shape.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Received incorrect color and being ghosted

I understand the paint color being off due to sun-fading, but I got sent the wrong color altogether. This paint doesn't even match the inside of my trunk, which is not sun-faded. My car looks worse with the touch-up paint than it did with scratches. Not only that, but I've used the "contact us" function on the website twice over the past week since i've received the incorrect product and have received nothing but radio silence. Do better.

4 June 2026
Unprompted review

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