The Painted Furniture Company Reviews 

684
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff, the efficient delivery service, and the wide selection of beautiful, solid, high-quality custom furniture options. Many people love that they can easily order online or visit the local showroom to design unique pieces that fit their exact home spaces. Some reviewers were not happy with the long waiting times required for their bespoke items to finally be manufactured and delivered. A few other people also felt that communication regarding manufacturing updates and occasional minor product flaws could have been handled much better.

What people talk about most

Product

Clients share satisfaction on product, frequently highlighting the high quality, beautiful finishes, and... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the beautifully made and... See more

Delivery service

Users describe positive interactions with delivery service, praising friendly teams who arrive promptly and... See more

Staff

People report positive experiences with staff, describing them as extremely helpful, polite, and professional... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used the company last December to custom build cupboards for our 2 alcoves either side of our fireplace in the dining room. The service was excellent, we also had the cupboards painted to the colo... See more

Company replied

Rated 5 out of 5 stars

Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... See more

Company replied

Rated 5 out of 5 stars

We have now placed and received 3 lots of bedroom furniture from this company. It’s easy to order online,goods arrive within time scale,goods delivered in excellent condition and all their delivery... See more

Company replied

Rated 5 out of 5 stars

We ordered our TV Media Wall Unit having seen one in the colour we wanted in the shop in Cirencester. We were made aware of the long delivery period but were not put off by this. The delivery servic... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cabinet Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Living Room Furniture Store

Written by the company

In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

684 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(684)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing as always

I have purchased a number of products and as always the products are amazing quality and just as expected. The customer service received before, during and after purchase was excellent. I'll be back for more products soon.

21 March 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Michele,

Thank you for your kind words and fantastic review! It really is great to hear that you're consistently happy with both our furniture and the service you receive from our team. We can’t wait to welcome you back for your next purchase – we’ll be here whenever you're ready!

Kind regards,

The Painted Furniture Company Team


Rated 5 out of 5 stars

The furniture is beautifully made and…

The furniture is beautifully made and very high quality. The staff in the showroom were really helpful when choosing what we wanted and were able to make specific choices we wanted.

21 March 2025
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Reply from The Painted Furniture Company

Dear Matt,

Thank you very much for your lovely review! We're delighted to hear that you're happy with the quality of the furniture and that our team was able to help you in finding exactly what you were looking for. We really appreciate your feedback hope to see you again soon. Enjoy your new furniture!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Helpful over the phone, product excellent and delivered quickly

Helpful over the phone, the table was delivered in less time than indicated and was everything we expected.

28 March 2025
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Reply from The Painted Furniture Company

Dear Chris,

Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our team was helpful over the phone and that your table arrived earlier than expected. We’re so glad that you are pleased with your table, and do let us know if there should ever be anything else that you need.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Beautiful! Absolutely delighted …

We are absolutely delighted with our new media wall. It has totally transformed our space. The unit has been beautifully built and painted and the quality is excellent. It was delivered carefully and put together once in place.

We received very quick responses to any email queries and so were able to make quick decisions. Very pleased!

18 March 2025
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Reply from The Painted Furniture Company

Dear ELW,

Thank you so much for your kind words! We’re thrilled to hear that your new media wall has made such a stunning impact on your space. It’s great to know that the quality met your expectations and we’re also very happy to hear that our team was quick to assist and help you make the process smooth and seamless. We hope you enjoy it for many years to come and have a lovely weekend!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Personal service

Staff in the showroom very knowledgeable about thier products and helpful. We went on a horribly cold and miserable day and they made us a cup of tea!
Good choice of tops for sideboards and tables to allow us to match with our light wood flooring.
Order arrived within the timescale quoted and delivery men were nice and respectful of our wooden floors.

20 November 2024
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Reply from The Painted Furniture Company

Good Afternoon,

Thank you so much for your lovely review! We're delighted to hear that you had a positive experience with our team, especially on such a cold day (a cup of tea is vital on days like these!). It's also great to know that our team was able to help you find the perfect match for your light wood flooring. We're also glad that your order arrived on time and that our delivery team treated your home with care. We really appreciate your feedback and hope to welcome you back again soon!

Kind regards,

The Painted Furniture Company Team



Rated 5 out of 5 stars

Delivery service second to none

As I was working the morning our furniture was delivered, my wife was home alone and the delivery guys could NOT have been more helpful, ensuring the units were placed exactly where required, and even setting up the TV on top of its new unit. The sideboard and TV unit are both beautiful and perfectly match items previously purchased.

21 February 2025
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Reply from The Painted Furniture Company

Dear Michael,

Thank you for your wonderful review! It really is great to hear that the delivery team went above and beyond to help your wife and ensure everything was placed perfectly - we'll make sure to pass your feedback to the team! It’s also fantastic to know that the sideboard and TV unit are a great match with your previous purchases, and that you’re pleased with both the quality and service. We hope to see you again soon and hope you have a lovely afternoon.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Just what we ordered

Very smart bookcase, just as expected. Prompt and helpful delivery.

21 March 2025
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Reply from The Painted Furniture Company

Dear Mr B M,

Thank you for your great review! We’re so pleased to hear that your bookcase is exactly what you expected and that the delivery went smoothly. We really appreciate your feedback and hope you have a lovely afternoon!

Kind regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Delighted with my purchase

Really well made high quality furniture and excellent help from the lady who handled my order. It's fairly expensive but it's properly made with no cheap materials and it'll last for years and look good in my newly refurbished bedroom. I'm really pleased with it and I'd do it again.

21 March 2025
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Reply from The Painted Furniture Company

Dear Christopher,

Thank you for your very kind review! We're so pleased to hear that you're happy with the craftsmanship of your furniture and that our team provided the support you needed. It’s fantastic to know the piece is a great fit for your newly refurbished bedroom and that you feel it’s a worthwhile investment. If there should ever be anything else that you need, then please do not hesitate to contact us, and we hope you have a lovely afternoon!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent Company

Wonderful experience from start to finish - we ordered the dressing table and they were incredibly helpful with information about making sure it would fit our stairs and put the top on when they had placed it in the room! The item is absolutely perfect - very sturdy and beautiful- cannot recommend them enough. The communication through out was brilliant too - very happy and satisfied customer!

21 March 2025
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Reply from The Painted Furniture Company

Dear Miss K,

Thank you so much for your fantastic review! We’re so pleased to hear that the team was able to assist with ensuring your dressing table fit perfectly and that the delivery went smoothly. It’s wonderful to know you’re happy with the quality and sturdiness of the piece. We truly appreciate your kind words and are thrilled that you had such a positive experience with us from start to finish. We hope to see you again soon!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Superb product and service

Superb product and service - all my questions were promptly answered and the colour swatches were very useful. Delivery was arranged earlier than expected and the delivery service was excellent with great communication about times etc. The cabinets are gorgeous- beautifully finished with a fabulous scent of new paint. I am so pleased with my purchase- worth every penny.

18 March 2025
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Reply from The Painted Furniture Company

Dear Lucy,

Thank you so much for your wonderful review! We’re thrilled to hear that you’re delighted with your cabinets and that the colour swatches helped in your decision-making. It’s great to know that the early delivery and communication went smoothly, and we’re so happy you’re enjoying the beautiful finish and fresh paint scent. Your kind words mean a lot to us, and we’re so pleased your purchase was worth every penny.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Great service

Great service, we needed bespoke measurements and they were more than happy to accommodate us. The quality of the furniture is excellent.
Fitted in the space perfectly when our furniture arrived and the lads who delivered it were most helpful and courteous! Highly recommend!

18 March 2025
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Reply from The Painted Furniture Company

Dear SB,

Thank you so much for your fantastic feedback! We're so glad we could create a bespoke piece that fits your space perfectly. It's wonderful to hear that the delivery team made the process smooth and that you're happy with the quality of your furniture. Your recommendation means the world to us, and we hope to see you again soon!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Returned for more!

As owners of previous pieces from Painted Furniture, we are very happy to have augmented it with the latest deliveries

18 March 2025
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Reply from The Painted Furniture Company

Dear Mr Scott,

Thank you so much for your kind words and for coming back to us! We’re thrilled to hear that you’re continuing to enjoy our pieces and that you are pleased with the latest additions. It’s always a pleasure to serve repeat customers like you, and we look forward to hopefully helping you with more beautiful furniture in the future!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

The Painted Furniture Company staff…

The Painted Furniture Company staff were very helpful in advising us, they spent a great deal of time talking us through the various options and were flexible. The team that assembled the furniture were prompt and professional.

28 February 2025
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Reply from The Painted Furniture Company

Dear Lorna,

Thank you so much for your wonderful review! We're so pleased to hear that our team could assist you in finding the perfect options and that our assembly team provided prompt and professional service. We really appreciate your kind words and look forward to helping you again in the future!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Wonderful company & products

When we first visited the shop in Cirencester, we were given excellent advice by Kate about all the different tables, colours etc.

7 October 2024
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Reply from The Painted Furniture Company

Dear Lin,

Thank you very much for your kind words and wonderful review! We're delighted to hear that Kate was able to help you find exactly what you were looking for. She'll be over the moon to know her advice made such a positive impact! We're also so happy you enjoyed your visit to our Cirencester shop, and we can't wait to welcome you back again soon.

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

The furniture was perfect for us.

The furniture was delivered in perfect condition and is exactly what we were looking for. Very pleased with the service.

28 February 2025
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Reply from The Painted Furniture Company

Dear Andrew,

Thank you for the great feedback! We're very happy to hear the furniture is just what you were looking for and that it arrived in perfect condition. It’s great to know you’re pleased with the service and we will make sure to let the whole team know. Enjoy your new pieces, and we look forward to hopefully helping you again in the future!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Professional Co,

From my first contact, to setup in the bedroom. I was offered a fully professional service…every person I had contact with gave me confidence in their company. Plus furniture looks great.

19 February 2025
Unprompted review
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Reply from The Painted Furniture Company

Dear Michael,

Thank you so much for your fantastic review! It is wonderful to hear that you felt confident in our service from start to finish. It’s also great to know that everything went smoothly, and that the furniture looks great in your bedroom. We really appreciate your kind words – do let us know if there should ever be anything else that you need!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Really good service and great furniture.

Great product, beautifully made, colour is also lovely, exactly what we wanted. Very helpful service when speaking to the company on the phone too. The assembly of our wardrobe in our bedroom also went really smoothly. I would definitely buy from this company again.

21 February 2025
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Reply from The Painted Furniture Company

Dear Louise,

Thank you for leaving us such a lovely review! We’re so happy to hear that you’re pleased with your wardrobe and that the assembly went smoothly. It’s brilliant to know that we could make your experience easy, and we’re delighted the colour and quality are just what you wanted. We really appreciate your kind words and can’t wait to see you again soon!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Delivered on time by helpful guys and…

Delivered on time by helpful guys and exactly as the catalogue said !

14 February 2025
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Reply from The Painted Furniture Company

Dear Colin,

Thank you for the great review! We're so glad to hear everything arrived on time and just as expected. Our team loves making sure everything goes smoothly for you, and we appreciate you taking the time to share your experience!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Beautiful furniture well made and the…

Beautiful furniture well made and the sale people are amazing very helpful.

14 February 2025
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Reply from The Painted Furniture Company

Dear Marilyn,

Thank you so much for you kind review! We're very pleased to hear that you love the furniture and that our team made your experience enjoyable. Your feedback is really appreciated we look forward to welcoming you back soon!

Kind regards,

The Painted Furniture Company Team

Rated 5 out of 5 stars

Very happy customer

We was having difficulty finding the right bedroom furniture for our small bedroom, we chose the double narrow wardrobe, narrow bedside table, plus a bespoke chest of drawers, it has really transformed that room. We are more than happy with the quality of the furniture, which we found difficulty looking for. else where.

14 February 2025
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Reply from The Painted Furniture Company

Dear Martin,

A big thank you for taking the time to leave your lovely review! We’re so happy to hear that the double narrow wardrobe, bedside table, and bespoke chest of drawers have made such a difference in your small bedroom. It’s always a joy to know that we could help you find the perfect pieces when it was a challenge elsewhere. We really appreciate your kind words and please do let us know if there should ever be anything else that you need!

Kind regards,

The Painted Furniture Company Team

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