The Painted Furniture Company Reviews 

684
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff, the efficient delivery service, and the wide selection of beautiful, solid, high-quality custom furniture options. Many people love that they can easily order online or visit the local showroom to design unique pieces that fit their exact home spaces. Some reviewers were not happy with the long waiting times required for their bespoke items to finally be manufactured and delivered. A few other people also felt that communication regarding manufacturing updates and occasional minor product flaws could have been handled much better.

What people talk about most

Product

Clients share satisfaction on product, frequently highlighting the high quality, beautiful finishes, and... See more

Quality

Consumers find quality to be exceptional, expressing immense satisfaction with the beautifully made and... See more

Delivery service

Users describe positive interactions with delivery service, praising friendly teams who arrive promptly and... See more

Staff

People report positive experiences with staff, describing them as extremely helpful, polite, and professional... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used the company last December to custom build cupboards for our 2 alcoves either side of our fireplace in the dining room. The service was excellent, we also had the cupboards painted to the colo... See more

Company replied

Rated 5 out of 5 stars

Beautiful, well made furniture. We bought six items to furnish our bedroom two years ago and recently visited their lovely show room in Cirencester to order more furniture for our garden room. The who... See more

Company replied

Rated 5 out of 5 stars

We have now placed and received 3 lots of bedroom furniture from this company. It’s easy to order online,goods arrive within time scale,goods delivered in excellent condition and all their delivery... See more

Company replied

Rated 5 out of 5 stars

We ordered our TV Media Wall Unit having seen one in the colour we wanted in the shop in Cirencester. We were made aware of the long delivery period but were not put off by this. The delivery servic... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Cabinet Maker
  4. Furniture Manufacturer
  5. Kitchen Furniture Store
  6. Living Room Furniture Store

Written by the company

In an age of mass production, we are proud to be hand-building furniture right here in the UK and keeping traditional hand crafting techniques alive. We are committed to using the finest selection of materials along with traditional construction methods to create beautiful and resilient furniture that withstands the test of time. Nearly all our pieces are built right here in the UK, guaranteeing that you get the kind of craftsmanship British-made furniture is known for, as well as the potential to bespoke any piece to your own requirements. We believe our customers are even more important than our high-quality furniture. We go to great lengths to ensure that every customer is taken care of throughout the entire buying journey. From initial contact to delivery and beyond, putting smiles on customer faces is always top priority. We want you to keep smiling years after delivery and final inspection. In terms of finishes, we offer more than a dozen different paint colour options, a range of oak top finishes, and your choice of handles. Shop our full range of Bedroom, Living Room & Dining Room Furniture on our website today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

684 reviews

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4.8

All reviews

(684)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very happy with my new furniture

I’m very happy with my new furniture. It fits exactly as I wanted it to into the space it was made for. It is beautifully made and finished and looks wonderful. I would highly recommend The Painted Furniture Company.

14 July 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Angela,

Thank you so much for taking the time to leave such kind feedback!

It’s wonderful to hear your furniture fits the space just as you’d hoped and that the craftsmanship and finish have made such a great impression. We’re delighted it looks right at home!

We really appreciate the recommendation and hope you enjoy your new piece for many years to come.

Kindest regards,
The Painted Furniture Company Team

Rated 3 out of 5 stars

Mixed experience

Good pre-order customer service 're sending samples and ordering. When my items were eventually delivered, very good quality.
However, the delivery experience was poor. Gave a date when I was not available, but of course I was sent that precise date to deliver. The Warehouse delivery people did not respond to emails or phone calls to reschedule. The customer service team sorted it out but it was weeks later.
The delivery men were very good on the day.

9 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Christine,

Thank you for your review and for taking the time to share your experience.

We’re really pleased to hear you’re happy with the quality of your furniture and that the support before ordering was helpful. It's also great to know the delivery team were professional and polite on the day.

We’re very sorry for the issues surrounding the delivery arrangements and the lack of communication from our warehouse team. This clearly fell short of the service we aim to provide, and we completely understand your frustration. We’ll be investigating this further with our team to understand what went wrong and how we can improve this part of the process going forward.

Thank you again for your honest feedback. We do hope your furniture is now being enjoyed and that we can offer a smoother experience should you choose to order with us again.

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Beautifully constructed bookcase

Beautifully constructed bookcase, put together quickly and efficiently on site. Would recommend.

4 July 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Sarah,

Thank you for your lovely review!

We’re so pleased your new bookcase has found its place and that everything was handled smoothly on the day. A beautifully built piece deserves a careful finish, and it’s great to know that came through.

Thanks again for the recommendation and we hope your bookcase is enjoyed for many years to come!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Really pleased with our furniture and…

Really pleased with our furniture and it looks absolutely lovely. Ended up waiting a little longer than we originally expected, but it was certainly worth it! Look forward to ordering for my next room soon

4 July 2025
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Reply from The Painted Furniture Company

Good Afternoon,

Thank you so much for your fantastic review!

We’re delighted to hear your new furniture has made such a good impression, and even more so that the wait was worth it in the end.

We’re looking forward to helping you with your next space when you’re ready!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Beautiful hand painted dresser

Great product, well made kept informed of change of delivery date.

4 July 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Val,

Thank you so much for your lovely review!

It’s great to hear you’re pleased with the quality of your furniture and that the communication around delivery worked well for you.

We’re so glad you chose us and hope to welcome you back soon!

Kindest regards,
The Painted Furniture Company Team

Rated 4 out of 5 stars

Beautiful furniture

Beautiful furniture, delivered by an extremely helpful team. Lost one star due to a slightly delayed dispatch date.

4 July 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Olly,

Thank you for your kind review!

We’re really pleased to hear you’re happy with your new furniture and that the delivery team made a great impression. We're sorry again for the slight delay with dispatch and really appreciate your patience.

We hope to see you again soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Brilliant

Brilliant! We love our furniture - really good quality. Customer service was great. Thank you!

4 July 2025
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Reply from The Painted Furniture Company

Good Morning,

Thank you so much for your lovely review!

We’re so pleased to hear you’re happy with the furniture and the service. It means a lot to know everything hit the mark.

We hope to see you again soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

A really beautiful bookcase!

Having moved into my new cottage I needed to find a shelving solution for some of my porcelain collection and decided that possibly a freestanding bookcase might fit the bill.Searching online I found The Painted Furniture Company and very much liked the Oxford bookcase…very elegant and with the option of bespoke size and painted finish.My initial phone enquiry was answered by a very pleasant,helpful and knowledgable lady and a bookcase that entirely fitted my requirements and could be finished to exactly match my walls was ordered.And it did not disappoint! Delivered by a lovely team from the company and just as I hoped it would be….excellent quality,elegantly designed and beautifully finished.I could not be more pleased,many thanks!

4 July 2025
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Reply from The Painted Furniture Company

Dear Denise,

Thank you so much for your wonderful review! It was a real pleasure to read and hear about how well the Oxford bookcase suits your new cottage.

We’re delighted that the bespoke finish matched your walls so nicely and that the bookcase turned out to be just what you were hoping for. It’s always lovely to hear when a piece brings both elegance and practicality to a home, especially when it helps display something special.

We’re also so pleased that your experience with our team was a positive one, from the helpful advice over the phone to the careful delivery on the day. Your kind words will mean a great deal to everyone involved, and we will make sure to let the whole team know.

Thank you again for choosing us. We hope you enjoy your beautiful new bookcase for many years to come!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

From ordering to delivery was a joy.

From ordering to delivery was a good experience, efficiant, prompt delivery.
Delivery staff very polite and very helpful.
The product (bedside cabinets) is excellent quality.
Would definitely be recommending the company. Thank you

27 May 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Mrs Walker,

Thank you for taking the time to share such a kind review.

We’re so pleased to hear the whole experience, from placing your order to delivery day, was a positive one. It's really great to know the delivery team were polite and helpful, and that you're happy with the quality of your new bedside cabinets.

Thank you again and we hope your new pieces are enjoyed for many years to come!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Ordering was easy and delivery was quick. The bed we ordered is excellent quality and the delivery man who assembled the bed was polite and helpful. Would definitely recommend this company.

4 July 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Maggie,

Thank you for taking the time to leave such a glowing review.

We’re really pleased you’re happy with the bed and the service, from the easy ordering process to the helpful and polite delivery team. It’s lovely to know everything met your expectations.

We really appreciate your recommendation and hope to see you again soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Such a great company to deal with

Such a great company to deal with. Very efficient yet super friendly at the same time- the perfect balance!
Thanks Painted Furniture Co!

4 July 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Nicholas,

Thank you so much for taking the time to leave us such a positive review.

We’re so pleased to hear you found the experience both efficient and friendly. That perfect mix is exactly what we aim for, so it’s great to know it came across.

Thanks again for choosing us. We hope to welcome you back soon!

Kindest regards,
The Painted Furniture Company Team

Rated 1 out of 5 stars

Delayed delivery and no communication

Unfortunately it is now the 12th week since I placed my order on 11th April 2025 for two wardrobes and I still don’t have any indication as to when I can expect them. The delivery time on the website states they aim to deliver in less than 8 weeks. Over the last week I’ve emailed, left messages and called the office and spoken to people who’ve said the warehouse / delivery team will contact me. Still nothing. Losing faith. I would suggest using another company with better communication capabilities.

3 July 2025
Unprompted review
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Andrea,

Thank you for your feedback, and we're very sorry to hear about your experience.

We completely understand your frustration with the delay and the lack of communication following the initial email we sent to let you know. This isn’t the level of service we aim to provide, and we’re genuinely sorry things haven’t gone as they should.

Your order is still progressing, and we’re looking forward to getting your furniture to you very soon. We truly appreciate your patience and understanding.

If there’s anything else you need in the meantime, please don’t hesitate to contact us on 01285 656 041.

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

High quality table and chairs for our…

High quality table and chairs for our kitchen. Excellent service. We are really pleased with the product.

10 September 2024
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Peter,

Thank you for your kind review!

We’re so pleased to hear you're happy with your new kitchen table and chairs. It’s always lovely to know the service and product both hit the mark.

We hope you enjoy them for many years to come!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Great to be able to see the products at the shop. Staff were very knowledgeable and helpful and we were able to change the dimensions to suit us. The bespoke product was delivered on time, and the item assembled with care and expertise. The product was made to a very high standard. We're very pleased with the whole experience.

6 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Good Afternoon,

Thank you for such a brilliant review. It’s wonderful to hear that your experience with us was so positive from start to finish.

Being able to visit the showroom and see the furniture in person can make all the difference, and we’re so glad the team were helpful in guiding you through the process. It’s great to know your bespoke piece was just right for your space and delivered with the care and attention it deserves.

We’re really pleased to hear you're happy with the finished result and hope to see you again soon.

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

The “write” stuff

My wife is a writer and has her own writer’s shed in our garden.

As a wheelchair user it’s not always easy to find furniture that is both functional and nice to look at. Luckily the Oxford desk’s dimensions could be altered when it was ordered, and she now has a desk that combines aesthetics and practicality - it’s absolutely “write” for her!

18 June 2025
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Reply from The Painted Furniture Company

Dear Phil,

What a lovely review — thank you for sharing your story with us.

It’s fantastic to hear that the Oxford desk has found its place in your wife’s writer’s shed, and even better that it suits both her practical needs and personal style. Being able to tailor the dimensions is something we’re proud to offer, and we’re so pleased it made all the difference.

We hope it brings her many inspiring hours of writing in her new space and hope to see you soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Fine piece of furniture

We bought an 'investment piece' for our sitting room - a large wall cabinet in Ash Green and oak shelves. The staff in the shop were delightful and patient - we went in on a number of occasions to have a look at the cabinet on display! The two chaps who delivered were really careful and helpful and put the cabinet exactly where we wanted it. The piece of furniture is well made and crafted and is a beautiful and practical adornment to our room. We are very pleased indeed.

J&N

18 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear J & N,

Thank you so much for such a thoughtful and glowing review.

We’re delighted to hear how pleased you are with your new wall cabinet. It sounds like it’s found the perfect home, and Ash Green with oak shelves is such a timeless combination. We're so pleased it’s proving to be both a practical and beautiful addition to your room.

It’s lovely to know our showroom team made you feel welcome throughout, and we’ll be sure to pass on your kind words to the delivery team as well — they’ll be chuffed to hear it all went smoothly.

Thanks again for choosing us. We hope to see you again soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Delighted with the furniture

Delighted with the furniture. The colour is as described and fits well in the bedroom space.

6 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Linda,

Thank you for your fantastic review!

We’re so pleased to hear you’re happy with your new furniture. It’s great to know the colour was just as described and that it fits so nicely into your bedroom space.

We really appreciate you choosing us and hope your furniture brings plenty of joy for years to come.

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

The Painted Furniture Company offer the very best in quality, design, affordability and customer satisfaction

We have had several pieces of furniture from The Painted Furniture Company and have always been impressed by the quality, paint finish and numerous design choices available. The showroom staff are always friendly, welcoming and knowledgeable. Our last bedroom furniture was made to fit the spaces we had and that was a big plus when most companies will only sell standard stock. After moving house a couple of years ago we had finally decided that we needed some wider chests of drawers for our new bedroom. The showroom staff matched the paint colour to our headboard and we chose a dark stain for the wooden top. They look perfect. The company also deliver and install the furniture and best of all keep a record of past orders so that you can always add to your collection. Delighted to recommend them.

13 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Ellie,

Thank you so much for such a lovely and detailed review!

It’s always a joy to hear from returning customers, and we’re so pleased you’ve continued to be impressed with the quality, design options, and friendly service. It sounds like your new chests of drawers have settled in beautifully - and we love that the paint colour was matched to your headboard and the dark-stained top gives it that extra touch of character.

Being able to create pieces that fit your space perfectly is something we’re really proud of, and it’s great to hear how helpful that’s been for you over the years. Keeping a record of past orders is just one of the little things we do to help make it easy when you’re ready to add to your collection.

Thanks again for your kind words and your continued support - it really does mean a lot.

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Absolutely delighted with my purchase

Absolutely delighted with my purchase. Very helpful when I rang to order the furniture. I wanted a bespoke size and it was no trouble. The furniture looks very good, fits the space perfectly and the build quality is very high even down to the soft close hinges. The delivery arrived on time and was delivered to the room of my choice. Very happy with all aspects of the Painted Furniture Company.

6 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Sarah,

Thank you for your very lovely review!

It’s really is wonderful to hear how delighted you are with your new furniture. We’re so pleased the bespoke size worked perfectly and that the quality, finish, and soft-close details really stood out. We're also glad everything went seamlessly from the moment you placed your order right through to delivery day.

We hope your furniture brings you joy for many years to come and hope to see you soon!

Kindest regards,
The Painted Furniture Company Team

Rated 5 out of 5 stars

Fantastic quality furniture

Fantastic quality furniture. I know I will love my new bedroom furniture for years. Staff were very helpful when ordering and delivery team were friendly and efficient. Would definitely recommend.

6 June 2025
The Painted Furniture Company logo

Reply from The Painted Furniture Company

Dear Sherry,

Thank you so much for your wonderful review!

We’re delighted to hear how happy you are with your new bedroom furniture, and it’s lovely to know it’s something you’ll enjoy for years to come.

Our team will be so pleased to hear your kind words and thank you again for recommending us - it really means a lot!

Kindest regards,
The Painted Furniture Company Team

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