Paddockspares Reviews 

37,564
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are securely packaged, making the overall purchasing process exceptionally smooth. Buyers find it very easy to locate the exact spares they need using the online catalog, while also benefiting from competitive pricing. However, some customers also noted occasional issues with delivery delays or even receiving incorrect items. A few people experienced problems with expensive shipping costs or missing components from their packages. Others mentioned that sorting out these mistakes with customer support could sometimes require extra time and effort.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping, helpful... See more

Product

Users describe positive interactions with product, highlighting excellent quality, fair pricing, and a vast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery, competitive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online process, prompt shipping, and... See more

Price

People report positive experiences with price, frequently highlighting very reasonable pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price on the Silver Modules wheels, well packed, arrived not long after ordering, top service. Only gripe was DPS left them stacked outside of my front door, (I was out at the time), 4 big wh... See more

Company replied

Rated 5 out of 5 stars

Land Rover Series 3 New Rear step Instructions were very helpful and the product fitted perfectly. I will try and forward photos of before and after fitting the rear step but apologies if my fo... See more

Company replied

Rated 5 out of 5 stars

Easy to find parts on the website, easy to order, prices where you'd expect them, orders always arrive quickly. Crucially, they actually seem to have the stock items the website say they have - a curi... See more

Company replied

Rated 5 out of 5 stars

You guys stepped up when our tradtional suppliers Craddock dropped the ball. Thanks to you folks were able to deliver the repair ON TIME. Now assured of repeat business from us in Denver

Company replied



Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store

Written by the company

This year we're thrilled to celebrate a milestone that would not have been possible without you, our customers - 50 incredible years of Paddock Spares! The business has seen many changes throughout the years, moving from the family home to larger warehousing in 1990, parts books were adapted into websites, telephone calls developed into e-mails, but one thing has stayed constant, the Paddock team being here to help with your Land Rover journey. We now stand proudly as one of the world's leading suppliers of spares and accessories for the Land Rover marque. We've gained many new customers over the years and some of you have been our loyal customers from the very beginning, passing down to second and third generations as we speak - to you all, we are most grateful for your continued support.

Parts and Accessories for Land Rover and Range Rovers since 1975

Written by the company

Comitted to keeping your Land Rover and Range Rovers running
Proudly celebrating our 50th year! Welcoming you into the Paddock Spares family, we are here to help for all of your Land Rover and Range Rover needs

A Lifetime of Support

Order with confidence knowing that a member of the team is only a call or email away!

Order with confidence knowing that a member of the team is only a call or email away!
Confident in the quality of the products we offer, we are pleased to be able to include a great warranty service along with offering the parts at a great price to all of our customers. Available through several methods of contact we can assist with finding those hard to source parts, as well as supporting you through general enquiries that pop up in the life of Land Rovers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.7

All reviews

(37,564)

2,015 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service,

Prompt service,

2 September 2026
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Reply from Paddockspares

Thanks for your comment - we try hard and appreciate the positive response

Rated 3 out of 5 stars

Everything as planned and requested

Everything as planned and requested.
The lowest rating because I couldn't contact to be able to cancel a piece that was ordered by mistake

26 August 2026
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Reply from Paddockspares

We appreciate you sharing your experience. We are concerned to hear about the difficulty you faced when trying to cancel an item. We are reviewing our communication channels to prevent this in the future.

Rated 5 out of 5 stars

arrived as expected

arrived as expected, all easy

25 August 2026
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Reply from Paddockspares

We're so glad to hear that everything arrived smoothly and the process was easy for you. We truly appreciate your positive feedback!

Rated 2 out of 5 stars

So I have spent a small fortune…

So I have spent a small fortune purchasing parts from Paddock, for the most part items are very well packaged, reasonably priced etc, what my issue is, is the follow up customer service. I purchased a VERY EXPENSIVE stainless steel exhaust system and it does not fit properly. There have been several emails back and forth, I have sent in photos, and now "Crickets" I have no solution or resolution I am out hundreds of hard earn dollars, I am only requesting what I feel is a reasonable fix (a section of pipe to fill the gap). I have not had any offer to solve the issue. I am very disappointed. Over $8500 in parts and shipping and I am asking for a very low cost fix to a $700 problem. $500 for the system plus the $200 shipping (approx).

25 August 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, arrived promptly.

23 August 2026
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Reply from Paddockspares

We're so glad to hear your ordering experience was easy and that your item arrived promptly. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

I received everything I ordered

I received everything I ordered; it was well-packaged and delivered within the specified time frame

30 August 2026
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Reply from Paddockspares

We're so glad to hear your order arrived safely and on time! Your positive feedback truly makes our day.

Rated 5 out of 5 stars

Website that works and straight…

Website that works and straight forward, prices inline with other sellers

27 August 2026
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Reply from Paddockspares

We're so glad to hear that our website was easy to use and our prices met your expectations. We appreciate your positive feedback!

Rated 5 out of 5 stars

As always

As always, good stock at fair prices.

19 August 2026
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Reply from Paddockspares

We're truly glad to hear that you consistently find our selection to be good and our pricing fair. Your continued positive feedback means a lot to us.

Rated 5 out of 5 stars

Easy to order and could get the parts I…

Easy to order and could get the parts I required.
Delivery was slow but that was probably down to the courier.

26 August 2026
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Reply from Paddockspares

We're happy to hear you found ordering easy and got the parts you needed! We appreciate your understanding regarding delivery.

Rated 4 out of 5 stars

Series III part supply

Quick delivery of a part difficult to get elsewhere. Website very easy to navigate.

27 August 2026
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Reply from Paddockspares

We're happy to hear that we could provide a hard-to-find part quickly and that our website was easy to use. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great Company

Websit easy to use
Good range of parts
Fast delivery to here in Oz.
Couldnt ask for more

24 August 2026
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Reply from Paddockspares

We're so glad to hear you liked our website and appreciated our range of parts. We're especially happy about the fast delivery to Australia!

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