Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Review summary
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3K reviews
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Have recently come back to Pact Coffee
Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago.
We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription service, great value and incredibly quick shipping. We love their decaf El Rubi whole beans, they make a rich and creamy brew - exactly what we were looking for. Will enjoy many more months of it! Highly recommended.
25 June 2026
Unprompted review
Reply from Pact Coffee
Hi Jordan,
Thanks for taking the time to leave this review! We're delighted you're back with us and enjoying our great coffee once again! Who says Decaf is boring? Not us! We're thrilled you've been enjoying the Decaf El Rubi - Here's to many more brews!
The Pact Coffee Team
A carefully made good decision.
After a lot of research to try and find a coffee supplier that acts responsibility and sustainably towards its growers and customers, I found Pact. They easily meet the 'B' certification sustainability standard and the coffee I have chosen tastes wonderfully 'clean', with no bitter finish of over roasting. Delivery seems well organised and timely. I am happy customer enjoying Pact coffee greatly.
27 May 2026
Reply from Pact Coffee
Hi Neal,
Thanks so much for your 5* review! We're thrilled you're with us and enjoying our coffee! Here's to many more brews!
The Pact Coffee Team
Lovely decaf.
Lovely decaf.
I mean decaf … I’m kind of promiscuous, I feel like I’ve tried it all in search of the perfect one.
I’ve had a few… a lot .
This one was lovely and arrived quick.
Who could ask for more ?
12 June 2026
Reply from Pact Coffee
Hi Sean,
Thank you for taking the time to leave this wonderful review!
It's a pleasure to hear you found our decaf coffee lovely, and that it arrived quickly.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Order came next day
16 June 2026
Reply from Pact Coffee
Hi Korby,
Thanks so much for taking time to leave this 5* review. We're delighted our coffee got to you swiftly! Here's to many more brews!
The Pact Coffee Team
Terrible service, good coffee
The most annoying vendor of grocery products ever. I just want the same coffee every month and that seems to be too hard or they are just wanting to push crappier stuff I don't want at the expense of getting the coffee I actually want. Coffee, is good but in all other respects they are trash!
UPDATE: Pact’s reply says it all really. Transmitting about what they do, not listening to what their customers want.
18 June 2026
Unprompted review
Reply from Pact Coffee
Hi Greg,
Thanks for your feedback. We understand that finding a coffee you really enjoy and wanting to reorder it regularly is important.
One thing worth noting is that our menu changes frequently as we source seasonal and limited-availability coffees. This means we're often unable to offer the exact same coffee month after month simply because it is no longer available. Rather than replacing it with a substitute, we prefer to introduce new coffees that meet our quality standards.
We do keep a selection of espresso coffees available year-round, but we appreciate that these may not suit everyone's taste preferences or preferred brewing method.
We're sorry that our approach hasn't met your expectations, but our constantly evolving range is a core part of how we source and showcase great coffee. If you're ever looking for a recommendation similar to a previous favourite, our team is always happy to help point you in the right direction.
Kind regards
Kristy
Customer Service Manager
Quick service and lovely coffee.
15 June 2026
Reply from Pact Coffee
Hi Julie,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear that you found our service quick, and coffee lovely.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Reply from Pact Coffee
Hi Fraser,
Thank you for taking the time to leave this wonderful review!
We are happy to hear you think our coffee is great, and that our service was quick and courteous.
We look forward to you trying more of our delightful coffees.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Quick delivery and good quality
16 June 2026
Unprompted review
Reply from Pact Coffee
Hi Darin,
Thank you for taking the time to leave this great review!
It's lovely to hear that delivery was quick, and you found our coffee to be good quality.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Great coffee and service
Great coffee, quick reliable free flexible delivery, good gift ideas
17 June 2026
Unprompted review
Reply from Pact Coffee
Hi Duncan,
Thank you for taking the time to leave this amazing review!
It's a pleasure to hear that you think our coffee is great, that delivery is quick and reliable, and that you think our products would make for a good gift!
We look forward to you trying more of our delightful coffee in future.
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
Reply from Pact Coffee
Hi Anas,
Thanks for the wonderful review! There's no better combination than a V60 and some perfectly ground coffee! We're glad you've been enjoying it!
The Pact Coffee Team
Not pleased with the service at all for…
Not pleased with the service at all for a small/medium business your offering and customer support should be incredible. i made an order and made a mistake on it and emailed them immediately after i did the order to cancel it and there was no flex on returning this or stopping the order from being fulfilled. not a good customer experience will not be ordering this coffee again.
12 June 2026
Reply from Pact Coffee
Hi there Renee,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We understand how frustrating it can be when a mistake is made during the ordering process. Unfortunately, once a first order has entered our processing system, we are unable to amend or cancel it, as fulfilment begins very quickly to ensure prompt delivery. This policy applies to all customers and first orders to maintain an efficient service.
We appreciate that this was not the outcome you were hoping for, and we're sorry we couldn't accommodate your request on this occasion. Your feedback is valuable and will be shared with our team as we continually review our processes and customer experience.
Kind regards
Kristy
Customer Service Manager
No- brainer…
The coffee I'm currently enjoying, is utterly delicious. Add that to both the quality of packaging, and the level of service, it’s a no-brainier..!
8 June 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thanks for taking the time to leave this lovely review! We're delighted you're enjoying our coffee and service as a whole! Here's to many more brews!
The Pact Coffee Team
Amazing Coffee
Great service. Delivery was quick and I've only opened the first bag and it's delightful 😊
3 June 2026
Reply from Pact Coffee
Hi there,
Thanks so much for leaving us a review! We're thrilled that you've enjoyed your first bag with us, and hope there will be many more to come!
The Pact Coffee Team
Excellent first cup today
Excellent first cup today, very very tasty and met my expectations. I went for the milk chocolate tones, I'm going to try the milk chocolate and peanut butter next.
10 June 2026
Reply from Pact Coffee
Hi Lou,
Thank you for taking the time to leave this amazing review!
We are over the moon to hear you think that our coffee is excellent, and it met your expectations.
We hope you enjoy your next coffee from us!
Wishing you a lovely day, and happy brewing.
The Pact Coffee Team
They trick you into subscriptions.. and think it's 'clever'
This is a company with one of those 'smart' marketing functions that thinks scamming people into subscriptions is clever.
Well you just lost a customer and if I can help it, you will lose many more.
12 June 2026
Unprompted review
Reply from Pact Coffee
Hi Ian,
We're sorry to hear that you feel this way.
At Pact Coffee, we work hard to make it extremely clear when customers are signing up for a subscription. Throughout the sign-up process, we clearly explain that our service is subscription-based, including details of how deliveries work, how often coffee is sent, and how subscriptions can be managed, paused, or cancelled at any time.
Our goal has never been to mislead customers into subscriptions, but rather to provide a flexible coffee service that delivers freshly roasted coffee on a schedule that suits each customer. We appreciate that subscription services aren't for everyone, and we're always reviewing our customer journey to ensure it remains as clear and transparent as possible.
We're sorry that your experience didn't meet your expectations and would be happy to look into any specific concerns if you contact our customer support team.
The Pact Coffee Team
Reply from Pact Coffee
Hi Catherine,
Thank you for taking the time to leave this wonderful review!
It's amazing to hear that you think our coffee is really nice, and we can't wait for you to try more.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Reply from Pact Coffee
Hi David,
Thank you for taking the time to leave this amazing review!
We're glad to hear that you found our service great, and coffee great quality.
We can't wait for you to try more of our delightful menu.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Short sighted customer service
Bourbon Coffee great taste, but when purchasing through an iphone, it wasn't clear that the subscription would send you a different coffee to the one you ordered originally the next time it came.
I queried this and most companies for the sake of a bag of Coffee would simply accept that its not particularly clear and send you the right coffee, and collect the wrong one which is unopened.
Customer service were not particularly helpful and were only interest in showing that it was clear if you follow a certain path in the process which is not how i ordered. I re tried the path I took originally through the site and it was not clearly shown, and still isnt.
As a business i think its quite short sighted of them, I buy a 1kg of coffee every 3 weeks or so and have done for 6 + years, and moved to Pact as I heard good things about the Bourbon blend.
The Customer service stance of not solving or acknowledging the issue means that I will now be reverting back to my previous supplier which is a shame.
11 June 2026
Unprompted review
Reply from Pact Coffee
Hi there Martin,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoyed our Bourbon coffee and appreciate you choosing Pact after hearing positive things about it. It's especially disappointing to learn that your experience with our subscription setup and subsequent customer service interactions left you feeling frustrated.
We understand your concern regarding the clarity of how future coffees are selected within a subscription. While our subscription options are designed to help customers discover coffees they'll love, we recognise that the experience can vary depending on the route taken through the website, and we're sorry that this wasn't as clear as you expected when placing your order.
At Pact, we continually review customer feedback to improve both our website journey and our communication. Your comments about the iPhone purchasing experience and the visibility of subscription details have been shared with the relevant teams for consideration.
It's particularly disappointing to hear that this experience has led you to return to your previous supplier, especially given your long-standing commitment to buying speciality coffee. We genuinely appreciate that you gave Pact a try and are grateful for the feedback you've provided.
The Pact Coffee Team
Great 😊
Really nice fresh coffee that was despatched and arrived quickly! Look forward to the next batch
8 June 2026
Reply from Pact Coffee
Hi Jen,
Thank you for taking the time to leave this lovely review!
We are over the moon to hear how much you enjoyed our coffee, and that you are looking forward to trying the next one.
Wishing you a wonderful day, and happy brewing!
The Pact Coffee Team
Reply from Pact Coffee
Hi Matthew,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you've been enjoying our coffee, and that service and delivery was great.
We look forward to you trying more of our delicious menu.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
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