Have recently come back to Pact Coffee, having enjoyed some of the coffee a few years ago. We decided to give it another go as we liked the coffee they offered. Very impressed by their subscription... See more
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Review summary
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Coffee is great, we enjoy trying different ones , pleased to help ,in small way ,different groups from different parts of the world Efficiency is top notch and any necessary contact is dealt prom... See more
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I brought this as a gift for a coffee lover and it was well recieved. She said the decaf blend was the best she ever had. You wouldnt know it was decaf. There are loads of different blends to try. Del... See more
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Can't fault the company for their service. Excellent replies in offering satisfactory solutions when received coffee tastes less then adequate. I meanwhile learnt, although the idea of receiving... See more
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Company details
About Pact Coffee
Written by the company
We’re on a mission to fix the broken coffee industry. Due to the traditional complex supply chain, many farmers live in poverty while others profit on the erratic commodity market.
We go straight to some of the world’s best coffee farmers and put out unnecessary middlemen. So we can give those that make the coffee a price that’s truly fair. In 2022, it was, on average, 76% above the Fairtrade base price.
We can avoid the commodity market because all of this coffee is speciality-grade (the very best). Once it’s in the UK, it’s roasted fresh in Surrey just before it’s delivered to you. Because nothing beats freshly roasted coffee.
How does it work?You can buy on a one-off basis from our online store or subscribe & save. Our subscriptions are as flexible as it gets – you can skip, cancel, pause or reschedule at the touch of a button online. And you can have coffee delivered as much as every two days to every two months.
Is it environmentally friendly?Our roastery is carbon-neutral, and we introduced fully recyclable packaging in 2023. We’re also a certified B Corp, which means we’re recognised as using business as a force for good. To read more, have a look at our transparency report.
Do I have to pay for delivery?Claim free delivery when you Subscribe & Save or spend £15. Other orders incur a £2.49 delivery fee.
Is there much choice?We expect to have around 200 coffees from eight different countries on our menu in 2023 – and we’re always looking to work with more farmers.
Contact info
10.201, THE LEATHER MARKET, Weston St,, SE1 3ER, London, United Kingdom
- 020 3095 3975
- ahoy@pactcoffee.com
- www.pactcoffee.com
4.5
Excellent
3K reviews
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Superior to supermarkets
Great coffee. Tastes as described according to the tasting notes. Far superior to any whole bean ive ever purchased in the super market. I even emptied out the supermarket beans from the machine to accommodate the fresh Pact beans.
16 February 2026
Reply from Pact Coffee
Hi Gordon,
Thank you for the review!
We're so glad to hear you're enjoying the coffee, here's to many more cups together in 2026!
Have a wonderful day and happy brewing!
Quick delivery - great taste
Quick delivery of the coffee which had been roasted the day before. The freshness in the taste really stands out - one downside is that I find myself going back for more....
17 February 2026
Reply from Pact Coffee
Hi Andrew,
Thank you for the review!
We're so glad to hear you're enjoying your freshly roasted coffee and thank you for the kind words about the flavour, we hope you're enjoying a lovely cup today!
Have a wonderful day and happy brewing!
Really pleased!
I'm really pleased with the free cafetierre and the great tasting ground coffee
16 February 2026
Reply from Pact Coffee
Hi Raymond,
Thank you for taking the time to leave this wonderful review!
We are over the moon to hear you are pleased with the cafetiere you received, along with our coffee!
We look forward to you trying more of our delicious coffees that can be brewed perfectly with your new cafetiere.
Wishing you a lovely day, and happy brewing!
The Pact Coffee Team
Reply from Pact Coffee
Hi Maria,
Thank you for the review!
We're so glad you enjoyed your first coffee and hope you enjoy exploring the menu!
Have a wonderful day and happy brewing!
Great service
The website has a huge collection of coffee and different caffeinated drinks. I didn't buy for myself but as a birthday present for someone. There was free delivery which was a bonus. A little leaflet and guide with how to brew nicely.
I personally haven't tasted their products but ordering online has went as smoothly as possible. And delivery was quick enough too!
The only criticism I could give would be, if the pouches were just a "little" cheaper.
Tldr: didn't taste myself. Delivery and prices seemed "fair" :)
16 February 2026
Reply from Pact Coffee
Hi there,
Thank you for the review!
We're really glad to hear you found ordering a gift with us was smooth and hope the lucky recipient enjoyed some great coffee!
We understand that pricing is an important factor, and we want to explain that speciality coffee comes at a higher cost due to the care and quality involved in sourcing and roasting the beans.
Our coffee is sourced through direct trade, ensuring that farmers receive fair pay and support for their hard work. This commitment to quality and sustainability does mean our prices are slightly higher, but it allows us to offer you the best coffee while supporting small farms and their communities.
Any questions on the above, don't hesitate to email us at ahoy@pactcoffee.com, and thanks again for the review!
Faulty machine
Faulty machine — fair enough, it happens.
Unsympathetic attitude and unnecessary grief to get a return agreed — not at all acceptable. This level of customer service went out 40 years ago.
16 February 2026
Reply from Pact Coffee
Hi Richard,
Further to our recent telephone conversation, both myself and the team explained that we required a video to better understand the fault you were describing. While we do have knowledge of the products, obtaining further advice or support from the manufacturer would have been extremely difficult without visual evidence of the issue.
Please be assured that it was never our intention to cause you any inconvenience. However, reaching a fair and informed resolution without understanding the nature of the fault would have been challenging. It would not have been reasonable for us to proceed with a replacement without first having clarity on the situation.
We appreciate that you have now provided the video and agreed to the return, and we thank you for your cooperation. We sincerely hope that this process did not cause you any undue frustration.
Kind regards
Kristy
Customer Service Manager
Great product and service
Quality, flavoursome beans at fair prices. Simple to dial up/down lead times.
30 December 2025
Reply from Pact Coffee
Hi Cameron,
Thank you for the review!
We're really happy to hear you're loving the coffee and the flexibility of your plan.
Have a lovely day and happy brewing!
Very nice coffee
Very nice coffee. The advent calendar was great to share with my wife and try lots of different coffees, seeing if our tastebuds agreed with the tasting notes.
9 February 2026
Reply from Pact Coffee
Hi Glynn,
Thank you for the review!
We're so glad you both enjoyed the Advent Calendar and hope you take a look at the rest of the menu - there's some absolutely delicious coffees available right now!
Have a wonderful day and thanks again!
Good description of coffees
Good first experience of using Pact Coffee
Good description of coffees on website,ordering simple and delivery received within 2 days. Pleased with the coffee and looking forward to tasting more.
9 February 2026
Reply from Pact Coffee
Hi Frances,
Thank you for the review!
We're thrilled to hear you've had a good first experience with us and so glad to hear you're enjoying the coffee too!
Have a wonderful day and happy brewing!
Just horrible cheap coffee
Just horrible cheap coffee. Very disappointing will not buy ever again.
11 February 2026
Unprompted review
Reply from Pact Coffee
Hi there
Thank you for your feedback.
We understand that taste is highly subjective, and we’re sorry to hear that this product did not meet your expectations.
While many customers enjoy our coffee, we recognise that preferences vary.
If you are open to getting in touch with the team on ahoy@pactcoffee.com we can recommend a different coffee for you.
We appreciate you taking the time to share your experience.
Kind regards
Kristy
Customer Service Manager
Good service & quality
One Brew coffee maker: was very satisfied with the purchase. The delivery time was quick and the price of the item was somewhat cheaper than other outlets.
Very recommended.
7 February 2026
Reply from Pact Coffee
Hi Richard,
Thank you for the review!
We're really happy to hear you're enjoying your new One Brew and that it was delivered super quick.
Thanks again and have a lovely day!
Reply from Pact Coffee
Hi there,
Thank you for the 5 stars!
We're so glad to hear you enjoyed the coffee - here's to many more lovely cups this year!
Have a wonderful day and happy brewing!
Reply from Pact Coffee
Hi Jemma,
Thank you for the review!
We're so glad to hear you enjoyed your coffee!
Have a wonderful day and happy brewing!
The most delicious coffee.
24 April 2025
Reply from Pact Coffee
Hi Rebecca,
Thank you for the review!
We're so glad to hear you're loving your coffee - there's some really delicious options lined up for the rest of the year, so here's hoping you find a new favourite!
Have a great day and happy brewing!
Left real bad taste in your mouth this company
M&S coffee way better & cheaper. I did one time purchase just to try it, turn out they put me on Monthly subscription, email to cancel it but never got a reply Horrid experience and left a real bad taste in your mouth literally!
04/02/2026
You can’t find my email address to reply to? So please tell me How come I got your promotional emails every single day but not a reply I’m waiting for?
06/02/2026
Your coffee is not drinkable, almost no crema, weak aroma and tasteless. I want a refund actually, I shouldn’t pay for something this bad!
07/02/2026
Wow now you not only ignore my email you also blocked me on FB so people can’t my complain, This is what you call customer service? Look to me like a scammer really.
2 February 2026
Reply from Pact Coffee
Hi there,
Thanks for taking the time to share your experience, we’re genuinely sorry to hear this left such a bad impression.
We’ve checked our records and can’t find any previous contact from an email address that matches the account used to leave this review. That said, it’s possible your message was sent from a different address, and we’d really like the chance to look into this properly for you.
We never want anyone to feel surprised by a subscription. We work extremely hard to ensure our subscriptions are made clear before our customers check out. We understand sometimes these can be missed but we will ensure the entire journey is reviewed and if there are adjustments that are required, we will ensure these are made.
If you’re happy to reach out to us directly at ahoy@pactcoffee.com with the email address used for your order we’ll investigate what happened, make sure any subscription is cancelled, and see how we can put this right for you.
We appreciate you trying us out, and we’re sorry this wasn’t the experience you expected.
Kind regards
Kristy
Customer Service Manager
deliuious coffee
Amazingly easy and fast delivery nice to know you can rely on this retailer
27 January 2026
Reply from Pact Coffee
Hi Julie,
Thank you for the review!
It's great to hear your order arrived super quick and we hope you're enjoying your coffee!
Thanks again and happy brewing!
Very fast delivery
Very fast delivery. The coffee was freshly roasted for my order and you could really taste the freshness. Really top quality packaging.
26 January 2026
Reply from Pact Coffee
Hi Lewis,
We're happy to hear that you received your order quickly and enjoyed the fresh taste of our coffee. We're glad you appreciated our packaging.
Thanks you so much for your feedback.
The Pact Coffee Team
Moka Perfection
One of the few places I found that do grind specifically for Moka pots (stove-top). The coffee is amazing and the website is easy to use. Full marks!
2 February 2026
Unprompted review
Reply from Pact Coffee
Hi Rob,
Thank you very much for taking the time to leave a review.
We're happy to hear that you found our coffee perfect for your Moka pot. It's great to know you enjoyed the coffee and you found our website nice and easy to use.
The Pact Coffee Team
Reply from Pact Coffee
Hi there,
We're happy to hear that you found our service efficient and the coffee fresh. Thank you for your positive feedback; we appreciate it.
The Pact Coffee Team
Sour taste
Unfortunately, Pact coffee house wasn't the best choice. Its still sour taste you can feel.
Don't like it.
29 January 2026
Unprompted review
Reply from Pact Coffee
Hi there,
Thank you for your feedback. We’re sorry to hear the coffee wasn’t to your taste.
Coffee flavour is very personal, and what tastes great to one person may not suit another. A sour taste can sometimes come down to personal preference, the specific roast profile, or even how the coffee is brewed (grind size, water temperature, and extraction time can all make a big difference).
If you’re open to it, our team is always happy to recommend a blend that might better suit your preferences, such as something smoother or more chocolatey, or offer brewing tips to help you get the best from your coffee.
Thanks again for giving us a try, we appreciate the honest feedback.
Kind regards,
Kristy
Customer Service Manager
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