Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So, I was a little wary sending this via PACK AND SEND but gave it a go after checking out the reviews. Not a little parcel, 8 kgs and 38x29x26 cms in diameter. For $23 ~ it was delivered overnight... See more
Company replied
Excellent service, my goods were packed expertly and received by my granddaughter in perfect condition. She is very happy. I would definitely use pack and send again.
Company replied
Had no idea this service was available in Werribee but when found they have been amazing! Very helpful Kylie had my parcels delivered to Sydney in two days. Very happy. Worth trying this service for... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
15 Comben Drive, 3030, Werribee, VIC, Australia
- (03) 9731 1914
1.6
Bad
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost Package. No Updates
Package was dropped on 27th April to be sent within Melbourne. Today is 12th May, the other person has not received the package. I have no updates by the company whatsoever. Either they are bunch of inefficent lot, or something more worse. Have raised complaint with them, soon to follow this up with ACCC
12 May 2026
Unprompted review
Reply from PACK & SEND Australia - Werribee
We understand your frustration and appreciate you raising this with us. The parcel was lodged on 27/04; however, the courier did not collect it from the store until 12/05 despite multiple follow-ups from our team. The shipment is not lost—tracking remains active and the current ETA is 15/05. We apologise for the delay and appreciate your patience while it is completed.
Had no idea this service was available in Werribee
Had no idea this service was available in Werribee but when found they have been amazing! Very helpful Kylie had my parcels delivered to Sydney in two days. Very happy.
Worth trying this service for any parcels. Thanks.
15 May 2023
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you for such a positive review Susan. We are so glad you are happy with our service and we do hope we can assist you again soon.
Excellent service
Excellent service, my goods were packed expertly and received by my granddaughter in perfect condition. She is very happy.
I would definitely use pack and send again.
4 September 2022
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you for your kind words and for giving us a high five for all that we do. It's all part of our "No Limits" service and it is truly nice to know that our efforts are paying off.
I have already recommended this service to all my teamies!
So, I was a little wary sending this via PACK AND SEND but gave it a go after checking out the reviews.
Not a little parcel, 8 kgs and 38x29x26 cms in diameter. For $23 ~ it was delivered overnight! How amazing is that!!
Super surprised not only by the price, which I thought was great for such a large parcel, but the speed in which it was delivered to the customers door!! I have already recommended this service to all my teamies!
Will defiantly be back!
21 October 2021
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you so much for your 5 star review and your positive comments. We really appreciate the great feedback you have given us and value your recommendation. Can't wait to see you again soon!
Friendly courteous service
Friendly courteous service. Parcel was delivered promptly. Will certainly use again!
24 January 2020
Unprompted review
Reply from PACK & SEND Australia - Werribee
Hi Catherine. Thank you for your kind words. We appreciate your review and hope to serve you again!
Could be better.
Pickup and delivery was timely.
Tracking the number was a waste of time, it showed that I’d Booked a pickup then nothing until after delivery, not even the fact that the parcel had even been picked up.
Twice I rang to ensure that the courier hadn’t stolen it.
21 December 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you for your kind words. We appreciate your good feedback.
Amazing service we are already…
Amazing service we are already recommending your Co MERRY CHRISTMAS
19 December 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you Heather for the positive review and for the recommendation.
Item should have been picked up same…
Item should have been picked up same day and it was not. Disappointing when you are running a business.
1 December 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Hi Gavin, Thanks so much for taking the time to let us know of your recent experience. We'd like to know how we can help you further. Please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.
Reply from PACK & SEND Australia - Werribee
Hi FB, Thanks so much for your review and positive comments. We look forward to helping you again soon.
Cannot organise pickups by coutiers as…
Cannot organise pickups by coutiers as required.
30 October 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Hi DJ. Thank you for your feedback and we are sorry to hear you had this experience. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Easy process and very fast delivery
26 October 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you Gayle for the positive feedback.
Good quick and not an expensive service
10 October 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you Robert for the positive feedback.
Reply from PACK & SEND Australia - Werribee
Appreciate the positive feedback, thank you.
Wasn't very clear online what…
Wasn't very clear online what documentation needed to be printed out
31 August 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
We apologise this wasn't information was clear when booking. We are always looking to improve this service and this feedback really does help. Thank you Luke.
Very competitive pricing and
Very competitive pricing and great communication. An easy transaction !
5 June 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Hi Joe, thanks for your great feedback. Glad to know you found our prices very competitive.
I will definitely be coming back to use…
I will definitely be coming back to use you. I done it that day and they picked it up that day and it was going from Melbourne to Nsw and it arrived there after a couple of days which I thought was fast
26 May 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Thank you for your kind words. It is truly nice to know that our efforts are paying off.
One day from Melbourne to Adelaide…
One day from Melbourne to Adelaide normal rates top marksi
13 May 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
We are so glad we were able to help you out. We sincerely look forward to serving you again soon!
Reply from PACK & SEND Australia - Werribee
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.
Reply from PACK & SEND Australia - Werribee
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
Not good this time...
I've used Pack & Send previously and always had a great experience. This time was different. As the pickup was sub-let to Couriers Please, I'm not sure where the responsibility lies. The courier arrived hours before the pickup window (Thursday) and the sender was not present, so no pickup. The pickup was rebooked for the next afternoon (Friday) and the courier did not pickup the item at all! At this point, I received a polite but inadequate phone call, with a simple apology and asking if I want a refund. This is not a helpful solution when I have a parcel that needs to be interstate. Pickup was not available in that area on the next business day and had to rebook for several days later. Finally the package was collected and the rest of the delivery went smoothly.
20 March 2019
Unprompted review
Reply from PACK & SEND Australia - Werribee
Hi Matt. Thank you for your feedback. Unfortunately, our Online Self-Service system is not guaranteed and we cannot offer a specific pickup time as we cannot confirm when the driver will be in your particular area. We do apologise for any inconvenience this caused you and hope you would consider using our service again in future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.