I checked the tracking. Box was in the depot on the next day during the week for delivery next day. Box was not delivered until the full week after. I paid for shipping and immediate delivery. I m... See more
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Our business had an urgent job we had to transport from Shepparton to Melbourne: five pallets of printed material. Pack & Send Shepparton were able to organise delivery within 24 hours, working overti... See more
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A bit slow on pick up and unnecessary confusion over delivery address.
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To be honest, these guys were nothing short of incredible throughout my entire move from Australia to New Zealand. I used a two-prong attack by sometimes booking extra baggage on the airline and g... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
155-157 High Street, 3630, Shepparton, VIC, Australia
- (03) 5821 0568
4.7
Excellent
40 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Very helpful and efficient.
Very helpful and efficient.
Highly recommended them
28 June 2021
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Thank you so much for the feedback & recommendation Cherie.
First time using pack and send…
First time using pack and send Shepparton.. Great service. The staff are helpful and respectful 👍🏾 Very happy client!
23 November 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Jay, Thank you for taking the time to tell us about your experience with Pack & Send Shepparton. Rick and Susan do a great job and will will be so please to hear how happy you were with their service. We appreciate your review!
This was the first time I've used Pack…
This was the first time I've used Pack and Send.Had a parcel to go from Shepparton to Melton. The experience was fantastic,Professional,friendly and the parcel was delivered within 24 hours. Will use Pack and Send again for sure.
16 October 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Ian, We really appreciate you taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers and look forward to helping you again soon.
A great process…
A very simple and comprehensive process, so easy. The team were so helpful and obliging, and we cannot recommend them highly enough. Thank you indeed. Kind regards, we will be back!
10 September 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi David. Thank you so much for your 5 star review. We really appreciate the great feedback you have given us and value your recommendation. We look forward to helping you again soon.
Our business had an urgent job we had…
Our business had an urgent job we had to transport from Shepparton to Melbourne: five pallets of printed material. Pack & Send Shepparton were able to organise delivery within 24 hours, working overtime to get our shipment organised and delivered. I didn't think we would be able to get this done, but they did. The reason we called Pack & Send Shepparton in the first place was that we know they are all really family-owned small businesses: the people who answer the phone are the people who will be your point of contact from door to door. We wouldn't have made our deadline without the excellent service Susan and the team at Pack & Send Shepparton provided to us. Highly recommended.
30 March 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Trent, WOW! That's an amazing story! Susan, Rick and the Shep team are very experienced in the freight and eCommerce space and deliver fabulous service to their local customers. They'll be delighted to receive your review. Thanks so much for taking the time to let us know of your 'no limits' experience.
To be honest
To be honest, these guys were nothing short of incredible throughout my entire move from Australia to New Zealand. I used a two-prong attack by sometimes booking extra baggage on the airline and getting Rick and his team to pack whatever item I decided I needed next, which I booked in as oversized baggage, or conversely, I mailed items (some of them big). At NO time was anything a problem, and every time I felt like I had their full attention. They treated everything as if it was their property.
And, everything - including my pictures - arrived beautifully wrapped with not a scratch on them. And, I thought the service was very cost effective, given the work, wrapping, and time they put into preparing everything for travel. I couldn't have gone close to the professionalism and dedication they showed.
Thanks heaps guys, and all the best....
17 March 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Dianna. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Always excellent friendly service
28 February 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Graeme. Thank you for your kind words. We appreciate your review and hope to serve you again!
Timely and professional.
I'm in the USA and worked with Pack & Send via email to ship ski boots from a small shop in Shepparton to me in Colorado, USA. The process was timely, seamless, and professional. Highly recommend.
28 January 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Marc. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
The crew at the Shepparton P&S are very…
The crew at the Shepparton P&S are very helpful and are a pleasure to deal with.
26 January 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Craig. Thanks so much for taking the time to review Pack & Send Shepparton. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.
Very easy transaction with competent…
Very easy transaction with competent assistance from depot staff.
23 January 2020
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi John. Thank you for your kind words. We appreciate your review and hope to serve you again!
Reply from PACK & SEND Australia - Shepparton
Thank you Marilyn for the positive feedback. We are so glad we were able to help you out.
Reply from PACK & SEND Australia - Shepparton
Thank you Cameron for the positive review.
Provided friendly and helpful support…
Provided friendly and helpful support to secure and send parcel!
17 November 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Hi Rhonda. Thanks for your kind review. It was our pleasure to serve you.
Staff at Shepparton office so helpful…
Staff at Shepparton office so helpful and friendly. Parcel arrived other end promptly
11 November 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Thank you Marilyn for leaving a good word for us and for the recommendation.
Reply from PACK & SEND Australia - Shepparton
Thank you Matt for the positive review.
very helpful and friendly service
25 September 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Thank you Mark, we appreciate your positive review.
Quick pick up and better than expected…
Quick pick up and better than expected travel time to destination
22 September 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Cheers Stephen, we appreciate your positive review.
process was easy and prompt will…
process was easy and prompt will definitely use pack and sent again
15 September 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Thank you Lou, can't wait to see you again soon.
Leaves Australia Post for dead.
Excellent service, great price and super fast. I won’t use Australia Post ever again.
8 September 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Thank you for your review Graeme, happy to know we have converted you to our service.
Never used a courier before
Never used a courier before. They were helpful and reasonably priced.
1 September 2019
Unprompted review
Reply from PACK & SEND Australia - Shepparton
Happy to hear we could be of assistance to you and we hope to see you again soon.
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