I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their onl... See more
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I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their onl... See more
Company replied
Brilliant value and prompt efficient service. Will definitely be using the service again!
Company replied
Everything was professional and easy to complete
Company replied
Simple and reliable! Regional NSW problem at all!
Company replied
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Unit 15/13-19 William St, 2800, Orange, NSW, Australia
No history of asking for reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their online booking for Australia rather than customers having to select Australia. When a parcel delivery goes wrong - why do call centre girls use an excuse - "Oh - they're agents of ours - so it's not us who let you down" Your service could be so much better with just a little more common sense. Sadly a lot of courier services have similar issues - I have my account with you so would be nice if you could lift your game so Aussie small business can love you rather than put up with you!
Your responses to my original review don't respond to the issue of two labels per parcel and the excuse that you have an import service so all customers have to select Australia out of a list of countries around the world when they fill a consignment label is ridiculous. You just need to employ a half decent web page designer. If Aust post can do it - you can too!
20/02/2023 - Just before Christmas last year I sent an engraved timber sign to Tasmania. I understand the carrier was Star Track. It measured 120 x 40 x 4.5 cm and was delivered split down the middle. My signs are well made - in 25 years I have never had a breakage like this. It would have needed a lot of weight (eg forklift) to break like this. P&S advised that Star Track don't offer refunds for damaged freight - but other carriers do! It doesn't matter how careless they are (clearly they are) - there is no incentive for handlers to take reasonable duty of care. P&S choose Star Trek - not me! I am now dealing with another courier agent - their prices are half what I was paying with P & S they also use Star Track but for a price of $3 on a consignment similar to the above I get up to $1000 for damage or loss in transit

Reply from PACK & SEND Australia - Orange
Everything was professional and easy to complete

Reply from PACK & SEND Australia - Orange

Reply from PACK & SEND Australia - Orange
Brilliant value and prompt efficient service. Will definitely be using the service again!

Reply from PACK & SEND Australia - Orange
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