PACK & SEND Australia - Fyshwick Reviews 43

TrustScore 5 out of 5

4.8

15/8 Gladstone Street, 2609 Fyshwick, ACT, AU


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Rated 5 out of 5 stars

- Booking process was easy - Collection by the courier was on time - Delivery the next day (Canberra to Central Coast)

Company replied

Rated 5 out of 5 stars

Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and to... See more

Company replied

Rated 5 out of 5 stars

Online booking is easy. And friendly helpful staff at drop off location

Company replied

Rated 1 out of 5 stars

It took 3 days to pick up a package. I live in the city and when I called the customer service they didn’t call back with any further information. This was a eBay sale and the customer wasn’t impresse... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.8

Excellent

TrustScore 5 out of 5

43 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

- Booking process was easy

- Booking process was easy
- Collection by the courier was on time
- Delivery the next day (Canberra to Central Coast)

10 June 2025
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thank you for sharing your experience. We're pleased to hear the booking process was smooth, collection was timely, and delivery was quick. It’s great to know everything went as expected.

Rated 5 out of 5 stars

Personal phone contact saved me

Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and took care of me and the collecting my items to be sent. I like being able to speak with the same person and they know my problem amongst their otherwise busy day.

24 October 2024
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thanks so much for taking the time to review your experience with us at Pack & Send Fyshwick

Rated 5 out of 5 stars

Online booking is easy

Online booking is easy. And friendly helpful staff at drop off location

16 February 2020
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Hi Scott. We appreciate your review and hope to serve you again!

Rated 5 out of 5 stars

Easier and better than auspost

Easier and better than auspost. No lines and I could workout costs beforehand. No problem for me to print out labels and attach myself so after that I just dropped it off and it was done. Fast delivery too.

24 January 2020
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thank you Al for sharing your amazing experience with us. We are delighted to know that the services we offer has pleased you. Looking forward to your next shipment.

Rated 5 out of 5 stars

Easy to use.

Easy to use, efficient, and great value for money. Excellent service.

17 January 2020
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Hi Phil. Thank you for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.

Rated 4 out of 5 stars

Worked very well

Worked very well, no issues. I used the online registration and dropped to the Dept with the parcel being delivered very promptly. Would use again and can recommend.

11 January 2020
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Hi Mark. Thank you for your positive feedback. We appreciate your review and hope to serve you again!

Rated 5 out of 5 stars

Would recommend on line service

Would recommend on line service - it was excellent. Thank you

26 December 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

We are glad to hear your recent experience was a success, Thank you Francey.

Rated 4 out of 5 stars

Days out from Xmas

Days out from Xmas, still got the job done!

25 December 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thank you Dekka-Small, it's really nice to know that our efforts are paying off over this period.

Rated 5 out of 5 stars

great value great service

Such An easy reliable efficient way to send a parcel

21 December 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Hi Kaz, Thank you for your kind words. We appreciate your review and hope to serve you again!

Rated 5 out of 5 stars

great service as always and great shop…

great service as always and great shop in fyshwick

24 November 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thank you Adam for leaving a positive review, and mentioning our colleagues at PS Fyshwick. Hope to see you again.

Rated 5 out of 5 stars

Well done

Prompt follow up with packages all arriving in the time frames they said they would

21 November 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thank you for the positive review.

Rated 5 out of 5 stars

Prompt pickup and very prompt delivery

Prompt pickup and very prompt delivery. Easy to use website. No fuss.
Would suggest you come up with some way of refining your pickup time estimation. 'Somewhere between 0900 and 1700' is a bit wide, especially when pick up address is home and people need to run out and do things....

17 November 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Appreciate the positive feedback on our online self service and the good experience you shared. Thank you Don.

Rated 5 out of 5 stars

Used the self-service option and…

Used the self-service option and dropped-off parcels at the Fyshwick branch. Declan was very helpful.

4 November 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Thank you HT for the good words especially giving credits to Declan. We are happy to know that you had an awesome experience with us.

Rated 1 out of 5 stars

It took 3 days to pick up a package. This is not the first time.

It took 3 days to pick up a package. I live in the city and when I called the customer service they didn’t call back with any further information. This was a eBay sale and the customer wasn’t impressed. This has happened before. I don’t recommend pack and send anymore.

20 October 2019
Unprompted review
PACK & SEND Australia - Fyshwick logo

Reply from PACK & SEND Australia - Fyshwick

Hi Dennis. Thank you for your feedback and we are sorry to hear you had this experience. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.

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