PACK & SEND Australia - Crows Nest Reviews 17

TrustScore 4.5 out of 5

4.5

Unit 19/6-8 Herbert Street, 2065 St Leonards, New South Wales, AU


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Rated 5 out of 5 stars

I used the delivery service of Pack & Send (Crows Nest, Sydney) to send my Hisense 55” TV from Sydney to Melbourne. Overall, amazing Good customer service . Tracking was provided and the delivery... See more

Company replied

Rated 2 out of 5 stars

The good were not delivered on time and the courier you used and I did not reply to the an email regarding the duty on the goods, the goods were delivered 2 weeks after the event

Company replied

Rated 5 out of 5 stars

Package was collected and delivered interstate in very good time. I've recently been so disappointed with the bigger, well- known courier companies because they are not collecting or delivering in the... See more

Company replied

Rated 4 out of 5 stars

Easy to drop my packages off here once I have done self service online.

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • Unit 19/6-8 Herbert Street, 2065, St Leonards, New South Wales, Australia

  • (02) 9906 8834

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I used the delivery service of Pack &…

I used the delivery service of Pack & Send (Crows Nest, Sydney) to send my Hisense 55” TV from Sydney to Melbourne.

Overall, amazing Good customer service . Tracking was provided and the delivery was done within the timeframe provided.

Happy to recommend the delivery services of Pack & Send.

2 September 2022
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Thank you so much for your 5 star review and your positive comments Zahid. Our brand promise is all about delivering seamless experiences that exceed customer expectations!

Rated 5 out of 5 stars

Simple process

Simple process. Very helpful staff. Efficient delivery at a competitive price. Will definitely use then again.

27 December 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Can't wait to see you again soon Peter, thank you for your positive feedback.

Rated 5 out of 5 stars

Easy to book

Easy to book
Fast and efficient delivery
UPS tracking a bit confusing, DHL was better
Parcel got delivered in the time frame with no issues

1 December 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Hi Guglielmo, Thanks so much for taking the time to review Pack & Send. We'll definitely share your feedback with our team and look forward to helping you again soon.

Rated 5 out of 5 stars

simple and clear communication

simple and clear communication, followed through on the commitment which is great.

10 November 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Thanks for your kind review Hadyn. It was our pleasure to serve you.

Rated 5 out of 5 stars

Great price and service

Great price and service
Do all paperwork online and just drop off box

17 October 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Thank you Mr Steven for the positive feedback.

Rated 2 out of 5 stars

The good were not delivered on time and…I

The good were not delivered on time and the courier you used and I did not reply to the an email regarding the duty on the goods, the goods were delivered 2 weeks after the event

14 October 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Hi Andrew. Thank you for your feedback and we are sorry to hear you had this experience. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.

Rated 5 out of 5 stars

great

great no problems

4 September 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Thank you for your positive feedback Christopher.

Rated 5 out of 5 stars

Very good

Very good excellent service and friendly will use again

9 June 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

We are so glad we were able to help you out. We sincerely look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect

Easy, cheap and delivered quickly and safely.

16 May 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Thanks for your kind review. It was our pleasure to serve you.

Rated 5 out of 5 stars

Easy process with clear instructions…

Easy process with clear instructions and no fuss.

19 April 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rated 5 out of 5 stars

Package was collected and delivered in very good time

Package was collected and delivered interstate in very good time. I've recently been so disappointed with the bigger, well- known courier companies because they are not collecting or delivering in the time specified, and the time you've paid for- ie- overnight services. I was very pleased with the Pack & Send service, including their easy to use online booking function- will use again.

10 April 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Rated 5 out of 5 stars

Top class service 🌟🌟🌟

I'd just had a terrible experience shipping a parcel internationally with another courier that I'd used for years. I didn't get sent properly and after a rigmorol of getting the correct paperwork and signing extra documents I finally requested it to be returned. I looked up pack and send, and it was not only cheaper to send the original parcel AND an apology gift in the one go (it was for an international customer), they got it delivered in 3 days! All of the correct paperwork sent from the get go and a friendly delivery man. Would absolutely recommend. I'll be using Pack and Send from now on.

16 February 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs. Thank you for your patronage.

Rated 4 out of 5 stars

Easy to drop my packages off here once…

Easy to drop my packages off here once I have done self service online.

15 February 2019
Unprompted review
PACK & SEND Australia - Crows Nest logo

Reply from PACK & SEND Australia - Crows Nest

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

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