PACK & SEND Australia - Caulfield Reviews 17

TrustScore 4.5 out of 5

4.5

835 Glen Huntly Rd, 3162 Caulfield, VIC, AU


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Rated 5 out of 5 stars

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

Company replied

Rated 4 out of 5 stars

Would have been 5 stars but... I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct book... See more

Company replied

Rated 2 out of 5 stars

Couldn't amend order. Had to cancel and recreate. Package picked up by Startrack 6 days after they estimated it would be picked up. Was incorrectly told to re-book order with Startrack when asked f... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Typically replies within 1 week

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Rated 5 out of 5 stars

Pack and Send got my guitar safely home…

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

12 March 2026
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you for the 5-star review! We’re so glad we could get your guitar safely home to Australia. Instruments are incredibly precious, so it’s an honor to hear you were pleased with our excellent service. We look forward to helping you with any future international shipments!

Rated 5 out of 5 stars

Always friendly and very quick service

Friendly and very quick service

29 July 2025
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you! We're glad to hear you found the service friendly and quick — we appreciate your feedback!

Rated 5 out of 5 stars

Very easy dropoff when booked online

Very easy dropoff when booked online. Fast delivery with no problems.

15 November 2024
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers.

Rated 4 out of 5 stars

Overall I was very happy with the…

Overall I was very happy with the service of Pack & Send. However one of my parcels ended up arriving a day late. I did not receive a satisfactory answer of why thus far. I would like this investigated further.

26 January 2020
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Hi Hannah. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Rated 5 out of 5 stars

Team at P&S Caulfield very helpful

Team at P&S Caulfield very helpful in getting a package delivered in short notice. Very accommodating with our requests and went about solving our dilemma cheerfully and without hesitation.

26 January 2020
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thanks so much for taking the time to review Pack & Send Caulfield. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.

Rated 2 out of 5 stars

Package picked up 6 days late

Couldn't amend order. Had to cancel and recreate.
Package picked up by Startrack 6 days after they estimated it would be picked up.
Was incorrectly told to re-book order with Startrack when asked for update on pick up. Bad customer service.
Package arrived safe and sound 1 day later.

12 January 2020
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Hi Eliezer, We apologise for the delays experienced here. The consignment showing against your review is for 16 boxes of personal effects which would require a separate larger vehicle to accommodate such volume. I do not have any visibility of an advice to rebook with Startrack, as all such communications need to come via PACK & SEND. If we can assist you further with this shipment, please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.

Rated 5 out of 5 stars

I would recommend The Pack & Send…

I would recommend The Pack & Send Caulfield, as the staff was very helpful, especially when some problems occurred on the receiver side. The price of the package was a little cheaper than Australia Post and the package was delivered quickly.

15 December 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you Magda for the good words especially giving credit to PS Caulfield. We are happy to know that you had an awesome experience with us. Looking forward to doing business with you again.

Rated 5 out of 5 stars

seamless experience

seamless experience, friendly staff, conveniently located.

22 November 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you for the positive feedback.

Rated 4 out of 5 stars

Would have been 5 stars but...

Would have been 5 stars but...
I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct booking.
So I had to book 2 separate consignments.
Otherwise service was good, price was OK, and goods delivered speedily

30 August 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Sorry to hear we were one off from 5 stars John. We are always looking to improve our online service and this feedback is very useful. Thank you.

Rated 5 out of 5 stars

So quick!

Melbourne to London in two days

9 August 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you for your feedback Heather

Rated 5 out of 5 stars

fast and reliable

All good and reliable, very fast

20 April 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Rated 5 out of 5 stars

Great service

Great service, reliable

17 April 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Rated 5 out of 5 stars

Every aspect was perfect

Every aspect was perfect: pick-up, delivery, etc.

10 April 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Rated 5 out of 5 stars

Quick, simple, came to you, great rate

On line submission, printing label, came and got the package next day and arrived in perfect condition to a regional location within the week. Great job.

3 April 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Rated 5 out of 5 stars

I used pack and send to ship a golf…

I used pack and send to ship a golf club l sold on eBay. Very easy and was delivered in 2 days.

8 March 2019
Unprompted review
PACK & SEND Australia - Caulfield logo

Reply from PACK & SEND Australia - Caulfield

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

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