I recently sent a load of personal family items of sentimental value from my home town of Edinburgh to my present home of over 50 years in Italy! Cousins put me on to Pack& Send, otherwise, being scep... See more
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Highly recommend the team at Pack & Send Hall Green! I needed an auction lot collected from a West Midlands auction house and shipped to the US, which was a bit nerve-wracking. They handled everyth... See more
Company replied
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend eno... See more
Company replied
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Packed, but NOT Sent.
I engaged Pack & Send, Elephant and Castle to pack some personal possessions I had in storage in London and ship them to me in Sydney, Australia where I now live.
The goods were collected from my storage unit by Pack & Send, packed securely and were booked to be loaded on to a ship bound for Australia within a week or two.
The container which supposedly held my possessions had arrived in Sydney by ship after an extended period due to shipping uncertainty at the time (March 2026).
The relevant import authorities in Australia, were engaged to inspect the goods on arrival. However, after the container was unloaded it became evident that my possessions were NOT in it.
The goods never left the Pack & Send freight depot in the UK. No one from Pack & Send had any idea that the goods were not loaded, until the Australian import agents confirmed that the goods were not in the container they were supposed to be in.
The staff at Pack & Send, Elephant & Castle, did not know that the goods had not been loaded and there was no cross-check to confirm the goods had been loaded for shipping.
This delay had been very costly to me in wasted resources preparing for imminent arrival of the goods (I had hired a large storage unit in Sydney in which to place the goods) and in completely overturning the schedule I had developed to have the imported goods sorted, sold, dumped or kept. I wanted this done early in the year to allow for overseas travel later in the year.
I feel extremely upset and frustrated by Pack & Send’s complete failure to adequately control the export of my personal possessions from the UK to Australia. I feel I am owed some compensation for the problems they have caused and the un-necessary stress the delay has caused me. I have severe reservations now about letting Pack & Send continue with the forwarding of my stranded possessions onto Australia. I have lost all confidence in their ability to undertake the work.
19 March 2026
Unprompted review
Reply from PACK & SEND UK
Hi Frank,
Thank you for bringing this deeply concerning matter to our attention, and please accept our sincerest apologies for the stress, frustration, and disruption this logistical failure has caused to your moving schedule.
When a customer trusts us with an international move to Australia, we aim to deliver complete peace of mind. It is completely unacceptable that a breakdown between our team and our sea freight operator resulted in your items being left behind in the UK without your knowledge.
We take full responsibility for turning this around. Koudy and the Elephant & Castle team have already stepped in to cover your storage costs in Sydney directly so that you are not left out of pocket during this delay. Furthermore, we are currently in formal disputes with our sea freight operator to secure proper accountability and compensation for this severe oversight.
Your shipment is being strictly monitored to ensure it absolutely departs on the next available vessel on 9th July. Koudy will continue to communicate with you directly with regular tracking updates and to discuss the ongoing resolution of your case. We are fully committed to safely delivering your possessions and doing everything we can to rebuild your trust.
Sincerely,
The Management Team at PACK & SEND
High quality service
High quality shipping service with close attention to the details of packing and protecting a wide range of items. Friendly staff, easy process.
23 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Stanley,
Thank you so much for the wonderful review!
We pride ourselves on offering a high-quality shipping service, and we are delighted to hear that our close attention to detail when packing and protecting your items gave you peace of mind. Making the process easy and friendly for our customers is exactly what we aim for.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to helping you with your future shipping needs!
Best regards,
The Team at PACK & SEND Elephant & Castle
Super packing and delivery service for Antiques
Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't easy items but care and attention to detail was definitely a priority. I have no hesitation in recommending them. They kept me informed through the process. Thank you so much - Mags
22 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Margaret,
Thank you so much for the wonderful five-star review!
Antiques from auction houses often require specialist care due to their unique shapes and fragile nature. We are absolutely thrilled to hear that our team's attention to detail and professional packing ensured your items arrived completely safe and in one piece. Keeping you fully informed throughout the journey is exactly how we try to give our customers peace of mind.
Thank you for your high recommendation, and we look forward to assisting you with any future auction or antique shipments!
Best regards,
The Team at PACK & SEND Croydon
This store is never ever open on time
This store is never ever open on time
I sat and watched 8 people walk away in the space of 6 minutes this morning, they open whenever they get there, the service in store is great and the staff are lovely but it’s so frustrating to have to wait for up to 20 mins in the car outside until they turn up. Many people try to post parcels on the way to work and then have to take the parcel away
Frustrating 😞
11 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Katie, Thank you for your feedback. We are glad to hear your kind words about our in-store service and lovely staff, but we believe there may be a case of mistaken identity with a neighbouring business or Post Office. Our PACK & SEND Guildford store opens exceptionally early at 7:30 AM every morning to specifically accommodate commuters, and our team is routinely on-site and open by 7:00 AM. Furthermore, the high volume of early morning foot traffic you described does not align with our usual morning patterns. We pride ourselves on our punctuality, so if you could contact Charlie directly at the store or via guildford@packsend.co.uk, we would love to verify the date of your visit. If this was meant for another shop, we would greatly appreciate it if you could amend or remove the review. Best regards, The Team at PACK & SEND Guildford
Fantastic service at a very fair price
Fantastic service at a very fair price. My auction lot arrived incredibly quickly and very securely packed as well.
15 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi John,
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you were pleased with our service and pricing. Auction lots can often be fragile or uniquely shaped, so our team takes extra care to ensure everything is securely packed for transit. It is great to know your items arrived incredibly quickly and safely.
Thank you for choosing PACK & SEND Elephant & Castle, and we look forward to helping you with your future auction collections!
Best regards,
The Team at PACK & SEND Elephant & Castle
Unbelievably good!
Unbelievably good! I never leave a review but Hassan provided such a good service it's worth a mention. Collection packaging and shipping so efficient and what a nice guy!
25 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi James,
Thank you so much for taking the time to leave us your very first review!
We are absolutely thrilled to hear that Hassan provided such an unbelievably good service. Our team always aims to make the collection, packaging, and shipping process as smooth and efficient as possible, and it's wonderful to know that Hassan's friendly and professional approach made such a great impression.
I will be sure to pass your kind words on to Hassan—he will be delighted to hear them! Thank you for choosing PACK & SEND Newbury, and we look forward to helping you again whenever you next need us.
Best regards,
The Team at PACK & SEND Newbury
I Excellentrecently senta delicate musical…
I recently sent a delicate musical instrument to the USA with Pack and Send UK Newbury. The service from collecting at my home to final delivery was quick, thoughtful and courteous. Everything you could wish for from a shipper. Excellent
18 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi L McGowan,
Thank you for the excellent review!
Shipping a delicate musical instrument across the Atlantic requires a high level of care and precision, so we are absolutely delighted to hear that our service was quick, thoughtful, and courteous from the moment we collected it from your home right through to its final delivery in the USA. Knowing we provided everything you could wish for from a shipper truly means the world to our team.
Thank you for choosing PACK & SEND Newbury, and we look forward to safely handling your valuable shipments again in the future!
Best regards,
The Team at PACK & SEND Newbury
Packing perfection!!
The platters that were shipped were extremely breakable and they were packed very well with great care. The shipping was fast and easy, but most importantly, the platters were packed professionally and all arrived safe and unharmed. They were packed in a sturdy wood box with metal enclosures. I really appreciated the care that was taken with the packing.I recommend this delivery service - 10 out of 10!!
17 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Jan,
Thank you so much for the fantastic 10 out of 10 review!
Shipping extremely fragile items like platters requires absolute precision, so we are thrilled to hear that you were impressed by our packing perfection. Our team takes great pride in constructing custom, sturdy wooden crates with secure metal enclosures to guarantee that high-value and delicate items stay completely safe throughout their journey. Knowing they all arrived safe and unharmed is exactly what we aim for.
Thank you for your high recommendation and for choosing PACK & SEND Newbury. We look forward to helping you with your specialty packing and shipping needs again in the future!
Best regards,
The Team at PACK & SEND Newbury
We have used Pack and Send three times…
We have used Pack and Send three times now. For heavy/fragile items. Two USA and one Scotland. Packaging and Service has been great.
18 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Clare,
Thank you so much for your loyal business and for leaving such a wonderful review!
To have you trust us three separate times with your heavy and fragile items—both across the UK to Scotland and internationally to the USA—is the ultimate compliment for our team. We take great pride in making sure specialized items are packed securely to handle long-distance transits, and we are absolutely delighted to hear that our packaging and service have consistently hit the mark for you.
Thank you for choosing PACK & SEND Newbury, and we look forward to safely delivering your future shipments!
Best regards,
The Team at PACK & SEND Newbury
Excellent shipping and communication
Excellent shipping and communication, personal service and efficient and swift transportation of high value items and help with customs paperwork. Would recommend this company unreservedly.
17 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi et,
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you experienced excellent communication and efficient, swift transportation for your high-value items. Handling high-value shipments and navigating complex customs paperwork is a core part of our specialist service, so it is wonderful to know our personal approach gave you complete confidence.
Thank you for your unreserved recommendation. We look forward to providing you with the same premium level of service for all your future shipping needs!
Best regards,
The Team at PACK & SEND Bristol West
Very effective service
Very effective service from the first phone call through to the safe arrival of antique rocking horse in San Francisco. Expert packing and full tracking service all the way. Will definitely use again and highly recommend.
10 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Jane,
Thank you so much for the wonderful five-star review!
An antique rocking horse is such a unique and delicate item to ship, so we are absolutely thrilled to hear it arrived safely in San Francisco. Our team takes great pride in our expert packing techniques and providing comprehensive tracking to give you peace of mind throughout its journey across the Atlantic.
Thank you for your high recommendation, and we look forward to safely handling your unique packing and shipping needs again in the future!
Best regards,
The Team at PACK & SEND Bristol West
Hasan was responsive and proactive and…
Hasan was responsive and proactive and couldn't have been more helpful. The painting was beautifully protected and packed and arrived exactly when he said it would. Packandsend's service is appropriately priced too. Five stars!
16 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Tor,
Thank you so much for the five-star review!
We are absolutely delighted to hear about your experience with Hasan. Packing and shipping artwork requires a high level of care, so it is fantastic to know that your painting was beautifully protected and arrived exactly on schedule. We always aim to provide a responsive, proactive service that offers great value for money, and your feedback means the world to us.
I will make sure Hasan receives your kind words—he will be thrilled! Thank you for choosing PACK & SEND Newbury, and we look forward to helping you with any future shipping needs.
Best regards,
The Team at PACK & SEND Newbury
Auction Collection MUST USE !!
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend enough !! Use with confidence, personal service and doesn't just deal over e-mail. Use this company with confidence !!! Thank you Hassan !! 10/10 Do not wait weeks using another company Hassan collected the very next day and I had it within 3 days from start to finish !!
1 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Callum,
Wow, what a fantastic review! Thank you so much for taking the time to share your experience with us.
We are absolutely thrilled to hear that this was the fastest auction collection you have ever had! Hassan will be delighted with your shout-out; he always works incredibly hard to ensure collections are made swiftly and that everything is wrapped to the highest standard. As you mentioned, we really pride ourselves on providing that personal, real-world service over the phone and in person, rather than just hiding behind emails.
We completely understand the pace of business, and we are so glad we could help you get your items secured and delivered from start to finish in just three days.
Thank you for your business and for recommending us with such massive confidence. We look forward to helping you with your next auction win!
Best regards,
The Team at Pack & Send Newbury
Great service
Pack & Send Guildford did a great job of collecting from the auction house, securely packaging and efficiently arranging the delivery.
Not cheap - good things rarely are.
Well worth the cost for valuable items.
16 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Rob,
Thank you so much for taking the time to leave such a thoughtful review!
We are thrilled to hear that the team provided you with excellent service, from the initial auction house collection all the way to secure delivery.
We completely understand that our specialist packing and shipping services come at a premium. As you rightly pointed out, ensuring high-value items are meticulously protected and arrive in perfect condition requires a lot of care, expertise, and top-tier materials. We are glad you found the peace of mind well worth the investment!
We truly appreciate your business and hope to help you with your future auction finds.
Best regards,
The Team at Pack & Send Guildford
We had bought items while traveling and…
We had bought items while traveling and we had them shipped home. Our items were shipped quickly and the best part was they were expertly packed and arrived perfect!
Thank you
15 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Jen,
Thank you so much for your lovely review!
We are delighted that we could help you get your travel finds back home safely. There is nothing worse than worrying about souvenirs or special purchases while you travel, so we are thrilled to hear that they were expertly packed and arrived in perfect condition.
Thank you for choosing us, and we hope you enjoy your items!
Best regards,
The Team at Pack & Send Newbury
Excellent Service!
Item arrived very well packaged and in excellent condition. Professional service and amazing customer service! Highly recommended!
15 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi K.E.P.,
Thank you so much for the excellent review!
We are delighted to hear that you were pleased with our customer service and that your item arrived safely and beautifully packaged. Providing a professional, stress-free experience is exactly what we aim for, so your recommendation means the world to us.
We truly appreciate your business and hope to help you again soon!
Best regards,
The Team at Pack & Send Hammersmith
Excellent level of care and attention and…
The level of care and attention and speed of service was excellent
10 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Alan,
Thank you so much for your excellent review!
We are delighted to hear that you were pleased with our speed of service, as well as the care and attention the team put into handling everything for you. Providing that extra peace of mind is exactly what we strive for.
We truly appreciate your business and look forward to helping you again in the future.
Best regards,
The Team at Pack & Send Salford Quays
Disappointing Experience
What disappointed me most was not only that my parcel took 12 days to arrive instead of the advertised 2–4 days, but the company's response when I complained.
I paid £110 for an express delivery service, yet when the delivery was significantly delayed, I was told that delivery times are not guaranteed and no compensation would be offered. The explanation provided was simply based on the courier's comments, and no responsibility was accepted by Pack & Send.
The recipient was also charged an additional £20 upon delivery, which Pack & Send stated was the courier's responsibility rather than theirs.
My main concern is that the advertised delivery timeframe was a key reason for choosing this service, yet I was never clearly informed that it was not guaranteed.
Overall, I was left with the impression that the customer bears all the risk while the company accepts little accountability when things go wrong. Unfortunately, this experience means I will not be using Pack & Send again.
I used Evri for the similar parcel £45 for a week delivery and they delivered on time, there was no extra charge on recepiant
12 June 2026
Unprompted review
Reply from PACK & SEND UK
Hi Morteza,
Thank you for your feedback. Following a thorough review of our booking records, tracking systems, and accounts, we have no record of any customer, transaction, or shipment matching your name, the £110 amount, or the details described in your review.
As PACK & SEND operates across multiple independent service centres as well as an Online Self-Service platform, it appears you have left this review for the incorrect location.
Because we cannot verify this transaction at our Spitalfields branch, please contact the specific service centre or platform you booked with directly, so they can direct your query to the correct party.
Best regards,
The Team at PACK & SEND Spitalfields
Reply from PACK & SEND UK
Hi Sergeo,
Thank you for the great review!
We are delighted to hear that you found our service easy to deal with, well-packed, and very reasonable. Providing a smooth, stress-free experience at a fair price is exactly what we aim for.
We appreciate your business and hope to help you again soon!
Best regards,
The Team at Pack & Send Newbury
Super service
The attention to detail and friendly communications made this a simple and pleasant transaction, thank you Hari.
4 May 2026
Unprompted review
Reply from PACK & SEND UK
Hi Kerry,
Thank you so much for the fantastic review!
We are delighted to hear that you had such a simple and pleasant experience with us. I will be sure to pass your kind words on to Hari—he will be thrilled to know that his attention to detail and friendly communication made a difference.
We truly appreciate your business and look forward to helping you again in the future!
Best regards,
The Team at Pack & Send Oxford
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