Packs Reviews 

I was supposed to plan a new day for my package. However, I had to email them for a new date and they did not show up or got a response after sending another email. I have waisted a whole day waiting on a package that did not show up

They lost my package twice ! Twice in one week and then lied about it to me saying no one answer the door ! Company who sent the flowers emailed me saying this delivery was lost. Also very rude customer service. Avoid!

Yesterday we waiting to 19pm. Four people and a dog at house! No one bezorgdienst was here. No call, no cnocking, no kart in mailbox, no pakket in pakketkluis. I buy a plant. Only email "Sorry, we hebben je gemist!"!! Liar and bad service!

This is the second time I order something, pay extra to get it deliver during working hours, get the notification that it was delivered and IT WAS NOT.

Last time I had to chase the delivery guys to get an answer of where was it supposedly delivered and they said "it was deliver to a woman with short dark hair" when there is NOBODY at my boyfriend's office with those characteristics. This time I asked specifically to be handled by hand to the reception and AGAIN IT WAS NOT.

They probably just dropped it wherever (if they didnt keep it to themselves) to get rid of it and mark it as delivered TWICE. Terrible service!!!!

Horrible service. The guy delivering the package was extremely rude and refused to bring the Package to my door. Simply left it in the corridor and left yelling at me that he had "too many deliveries to do".

This company is a disgrace they deliver a parcel to your front door when nobody is home and think it's ok.
I would strongly recommend against using this company, I never received my parcel from Zara and have been left with a £129.00 bill for nothing.

The package was supposedly delivered to me, and it even says my name. However, I was not home at that time and none of my neighbours took the package. Customer support is no help either, just saying that it was delivered according to them and to contact the sender if i was not. Worst delivery company around. I hope the delivery person is happy with the "delivered" package.

They don't give information about when they deliver, tracking info isn't updated, customer service can't be reached by phone, they also can't give any accurate delivery information, they ignore emails as well. How are they still in business?

If there were 0 stars to rate my experience, I would have rated it as zero. I canceled the order the day before, and therfore declined the delivery. The delivery guy cursed me and hung up the phone. The package never arrived to my house, but the company says it did. I am still shocked by this awful experience.

Didnt receive my package even though it says I did.

After terrible delays and disappearances of parcels sent with PostNL (Belgium) recently, it was a relief when my parcel, sent with Packs.nl, arrived quickly and in one piece. So you get my five stars simply for functioning as described in this difficult time.

There is not any good to be delivered.but the status of shipping updated that the good has been delivered yesterday. Where is my stuff?!!!

Hello, my experience with packs is pretty bad. I ordered a mug as a present for my friend but when it was delivered at her house, the package was already open and the mug was broken. I think it is ridiculous that a delivery man would just open packages and go through the contents.... I will be avoiding packs from now on

The pack was not delivered. It says on the track and trace that it was delivered by the afternoon, but there is nothing anywhere. There was somebody at home, but nobody rang the bell. Still wating for it...

Everything was very professional and fast process but i specificaly indicated that i wanted delivery between 3 and 5 PM...
Other than that (!!!!!!) everything was smooth sailing

Thank you

said that my package was refused by the reciever - that is not true. I was home, nobody even rang the doorbell - no note in the mailbox, there was no attempt to deliver this whatsoever.

Tracking says package was delivered at 17:11. BS. I was at home, no knock on the door, no note. Absolutely useless.

I was given delivery to be the following Wednesday. It was delivered a day before. That's good you would think? No, parcel was left halfway down driveway with no note or card in the door, or and knocks or rings on the door. I only discovered it had been delivered when checking the tracking and seeing it had been delivered. A search in the dark and rain, I eventually found my package, halfway down my drive. Very very poor service. Now see that to leave this review I have to enter shipment number that start with a 2 or A. Mine starts with 3. What a joke.

I would give them minus stars if I could. Horrible!

A friend sent me a gift via Packs which never arrived. I was at home when they claim to have delivered it, there was no note in my mailbox and the tracking said it was left with a neighbour but gave no name/house number. Of course none of my neighbours knew anything about it. My friend then ordered a replacement and the exact same thing happened, only this time they invented a fake neighbour's name and house number (not even in my building). This "delivery" company is a total scam.