Our brand has filed a small complaint regarding our last order and Bartłomiej, the Customer Support Specialist, was very kind and helpful during the full process. He was even reminding himself if we h... See more
Company replied
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See what reviewers are saying
Faced with a problem, an agent (Róza) took charge of me almost immediately. She was able to give me precise answers to my questions, and proposed quick and simple solutions that were completely adapte... See more
Slow, vague, hard to reach. I feel like I lost so much time on this just for waiting on one of the team member to get back to me. An exchange that could take 10 min on the phone took a week talki... See more
It is not the first time that I order some products from Packelp and they have the best price/quality ratio. They are also very caring for their customers, last time I was in a hurry because I forg... See more
Company details
Written by the company
Soyez créatif! Notre application web permet à tous de concevoir et de commander facilement des emballages personnalisés. ✅ La livraison gratuite ✅ Commandes à partir de 30 pièces ✅ A partir de 0,26 € la pièce.
Contact info
Kolejowa 5/7, 01217, Warsaw, Poland
- hello@packhelp.fr
- www.packhelp.fr
4.5
Excellent
845 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
very reactive and kind
29 November 2023
Good prices and quality
Good prices and quality. And also fast responses from the customer service agents.
23 October 2023
Unprompted review
Best price/quality ratio for your packaging
It is not the first time that I order some products from Packelp and they have the best price/quality ratio.
They are also very caring for their customers, last time I was in a hurry because I forgot to order some stickers and they did their best to ship them earlier in order for me to receive them in time for my exhibition.
I will certainly keep on being their customer!
18 September 2023
Unprompted review
always answer asap
always answer asap.
always nice
love the packhelp experience
15 June 2023
Unprompted review
Reply from Packhelp
Nous sommes ravis d'avoir répondu à vos attentes!
Perfect is always
As always, everything worked out perfectly. I am very happy with the printing and the delivery. The communication with the service is especially nice. Many thanks to Adrian at this point!
9 January 2023
Unprompted review
Reply from Packhelp
Xenia, we're delighted to read that! Thank you 💙
Very good communication and the design…
Very good communication and the design team have a good attention to detail
10 April 2023
Reply from Packhelp
Thank you for sharing! 💙
Nice customer service
Nice customer service, kind people, Justyna Piekarczyk was super nice
22 March 2023
Unprompted review
Reply from Packhelp
Thank you so much for sharing 💙
Wonderfull support staff
Wonderfull support staff, quick and on the point answers to questions, very friendly and professional!
13 March 2023
Unprompted review
Reply from Packhelp
Thank you, Robby, we're delighted to ready that 🥰
Very good client service
Very good client service, answered quickly and affective for my questions. The box came out as I imagined. Delivery was also quick.
11 December 2022
Reply from Packhelp
Thank you for sharing, Nadine!
Very Good experience with Packhelp.fr
Very Good experience with Packhelp.fr ! Very good support from Nicolas and Marta. Sample was necessary. Lead time was very short and boxes quality are great.
11 December 2022
Unprompted review
Reply from Packhelp
We love to read that, Henri! Thank you 😊
Slow and frustrating
Slow, vague, hard to reach. I feel like I lost so much time on this just for waiting on one of the team member to get back to me. An exchange that could take 10 min on the phone took a week talking via emails. I tried calling multiple times with no luck.
I feel like I was never offered a solution to my problems. I believe it would greatly help the customer experience to provide solutions and alternatives to the problems we are presenting you.
Prices, options and interface are great.
This was a frustrating experience, hopefully the packages come out nice.
31 October 2022
Poor service, very unreliable
The quality of the products is fine, but the customer service is so slow and not reactive that it makes it really hard to plan a successful project while relying on Packhelp.
In my last order I asked for my design to be reviewed and paid extra money for it. On the expected date of delivery I asked why I still hadn't received notification of my order being shipped and I was told there was still a design issue with my order. How come I never received a message to let me know they were waiting for something from me? I'm still waiting for customer service to answer, it's been 5 days.
17 June 2022
Reply from Packhelp
Tatiana, we're very sorry to hear about this issue. One of our agents is already working on it!
Advise with personalized logo
I couldn't get my logo right in my desing, the quality was not good enough to sent print the boxes. I sent a request to the help team and they show how to get it right. The answer was quick and efficient. I suceed to place my order and I happy with the result.
14 April 2022
Unprompted review
Reply from Packhelp
Thank you for your review, Maria! It was a pleasure to help you :)
Everything arrived on time
Everything arrived on time. The shipping boxes are perfect!
2 March 2022
Unprompted review
Reply from Packhelp
Thank you very much! We're so happy to hear that you love your boxes! 💙
The quality of our boxes is as we…
The quality of our boxes is as we expected : strong and beautiful !
1 March 2022
Unprompted review
Reply from Packhelp
Thank you so much! 💙
Our order was as expected and we…
Our order was as expected and we received it via UPS on time. So we will definitely place a new order in the near future.
10 November 2021
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