Pacific Rentals Reviews 9

TrustScore 3 out of 5

2.8

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Company details

  1. Car Rental Agency

Information provided by various external sources

North Cyprus Car Hire Company. Book your car hire in North Cyprus online.


Contact info

2.8

Average

TrustScore 3 out of 5

9 reviews

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Rated 1 out of 5 stars

I used the Pacific first time and i had…

I used the Pacific first time and i had very bad experience unfortunately. I tried to contact them and explain my situation they didn’t want to solve.
First the car very old avoid the first option. I ordered child booster they gave me one broken and ripped. I put boot front of the guy but he didn’t say or helped me about that. Second issue is fuel policy, they force you to pay £20 under the terms conditions i have to accept it but I learned from their colleagues i can take full or empty. All rent a cars works like that but they don’t! What ever you use you can full the tank and you pay how much you used. I had a health issue during my trip and i had to stay all the time at hotel. So i didn’t have option to spend the fuel which they force me to pay. I contact them from whatsup and they refuse to refund me that amount. Consider that before you rent from them.

21 October 2025
Unprompted review
Pacific Rentals logo

Reply from Pacific Rentals

Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent experience did not meet your expectations — that’s certainly not the level of service we aim to provide at Pacific Rent-A-Car.

We have checked your rental record and would like to clarify a few points to ensure full transparency:
• Vehicle Condition: Our fleet includes both new and older vehicles, all regularly inspected and maintained to safety standards. If any issue was noticed with the car or equipment (such as a booster seat), our team would have been happy to replace it immediately if informed at pickup.
• Fuel Policy: As clearly stated in the confirmation voucher, we deliver all cars with £20 worth of petrol, to give peace of mind in case customers cannot find an open petrol station at the time of delivery. This petrol is yours to use — you simply return the car empty. In the past, we also tried the “empty-to-empty” system, but many customers experienced difficulties finding fuel stations upon arrival. Our current policy has proven to be the most convenient and satisfactory option for the majority of our clients.
• Customer Care: We take all feedback seriously. Please contact us again at info@pacific-rentals.com with your booking number so we can personally review your case and offer assistance if possible.

We truly regret that your experience wasn’t as smooth as it should have been and appreciate you bringing this to our attention. Our goal is to learn from every situation and continue improving our service.

Rated 5 out of 5 stars

Car Pacific RHassle-Free Experience & Great Service at Car Pacific Rentaental provided an…

Car Pacific Rental provided an excellent car rental experience from start to finish. The online booking process was smooth and straightforward. Communication was great throughout, and I appreciated the flexibility of being able to pay in cash. The Nissan vehicle I rented was in perfect condition and met all my needs. The return process was hassle-free. Based on my experience, I definitely recommend Car Pacific Rental to anyone looking for a reliable car rental service!

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Car Hire in North Cyprus

I have used Pacific Car rentals maybe 20 times or more over the years when visiting North Cyprus and have always found their service excellent. Booking is quick, easy and efficient and the prices competitive. You can collect your car from their offices in Kyrenia or from Ercan Airport; alternatively they will deliver to your home or accommodation in TRNC. The cars are clean and well maintained and the staff friendly and courteous. Thanks as always to Amanda and the Pacific Team in Ecevit Sokak.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Smooth service

Car hired and collected from remote station in Ledra Palace.

We had a Ford Focus which was good.
Smooth service from start to finish. Good fuel policy. They even have a what’s app service for quick answers to questions.

Another car company let us down so we needed to keep the car for longer than planned and this was not an issue for Pacific who were great and extended our rental over what’s app.

Would recommend and would use again.

6 July 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely trustworthy, with modern, well maintainted cars. Helpful and friendly too.

I have been using them for 15 years, and have always found them to be exceptionally honest and trustworthy. They maintain their fleet to a high standard of safety. That is the reason I return to them year after year. One year, I actually had Pirelli tires on the car I rented from them! The staff is also very helpful and reliable. Highly recommended!

13 July 2019
Unprompted review
Rated 4 out of 5 stars

Nice car, reliable Company

We got a newer Ford Focus. I hate automatic gearboxes, so I requested a manual - and got one.
The car had a few scratches, which was duly noted by the representative. The car was delivered at our hotel, and picked up again, at no extra cost.

Only tiny problem, was that the representative was 1,5 hours late to pick the car up... Luckily the hotel agreed to call me (on my foreign mobile phone) once he'd arrive.

If/when I get back to North Cyprus, I'll definitely use Pacific again.

1 October 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic Service & Best Value

When I have booked my trip to North Cyprus Pacific was the right place to for the car rental, They have brought my car straight away and helped me to find out every place I wanted to go. It is a very helpful and valuable company and I would definitely recommend A+++

9 April 2012
Unprompted review

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