Ozeal Technology Ltd.  Reviews 

Wish I'd read these reviews before ordering, they have got no better! Have now waited a month and had replies in broken English to my enquiries. Take it I still have some waiting to do...no mention of extended shipping time due to them waiting for enough orders to bulk together before being sent from China! Life would be much easier if they told you that on their website.

For a start there is no mention on their webstore they are in China, they are. I found this out AFTER ordering.
Then waited a month for delivery of my glasses having chased them constantly for two weeks about delivery (You get very poor, vague customer service replies like 'they are coming wait' (No times or guidance)
Then this morning after waiting a month with no information I get a two line email 'Your parcel is lost in transit and we cannot resend so we will give you a refund' written in really poor Chinese translation. What a complete rubbish service and a waste of my time I would suggest for others pay £20 more and get glasses delivered quickly (If at all) and from a reputable seller as this company most certainly are not AVOID!

My experience is that the company is not a scam. My £60 rimless titanium Ozeal glasses have now arrived, in an Ozeal-branded triangular case; the frames themselves are unbranded. I'm subtracting a star for two reasons: 1) one of the silicone nosepads was partly torn through and I had to buy a replacement set on Ebay, and 2) the now fairly notorious waiting time.

I feel that the image of the company is suffering because they aren't upfront about the four-to-six week wait or the fact that all the manufacturing is done overseas (probably in China). I ordered on the 13th of September, and my specs arrived on the 20th of October. Like most full-time spectacle wearers I keep two pairs glasses with my current prescription. It's not a big deal for me to wait for a month or six weeks, in order to get a pair of rimless specs that would cost me a lot more in the UK...if I know this fact in advance. People who wear contacts most of the time, and only own one pair of glasses, could end up in a more awkward situation.

I reckon the truth is that Ozeal's production line is probably fairly efficient, but not huge. Worried by the poor reviews I read on here, I kept firing off one polite email enquiry to them per week, including a screenshot of my order details – including the frame type and prescription – each time. I was duly informed that my glasses were in production (this lasted about 4 weeks), and then that they had been shipped to Coventry. They arrived one week after the last update. So, Ozeal are shipping their finished glasses in large batches to the UK to reduce transport costs, and some of the long delivery time is probably caused by waiting for a batch of glasses to accumulate.

Most people are savvy enough to know that they can pick two out of 'good quality/fast delivery/cheap price' when buying goods online. Bulk shipping works to the financial benefit of the buyer and the seller – so I believe it would be to everyone's advantage if Ozeal were explicit about this, and the associated long delivery times. They would get far fewer irate reviews, and orders might even increase.

This company should be shut down! I cancelled my order within 3 days and they refuse to put the refund back on to my credit card. They are demanding my PayPal details. If enough people report them to Trading Standards, they will take action and investigate them!

What an agonizing experience dealing with Ozeal Glassess! I would have given no star for the review if I had a choice.

Here are what I've encountered:

1. Based on the previous honest 1-Star reviews, I've begun to monitor the order. My order was placed thirteen days ago, there is still no straight answer from the Customer Service after 31 email exchanges with them. I was told a different story for each inquiry.

2. Last week, I was given a bogus USPS tracking number that indicating Pre-Shipment status for 4-5 days and counting. I was told that I would be receiving the package in 4-5 days since it's shipped from Hong Kong. But, I contacted them today and the Rep told me that they will email me a different tracking number since they shipped it in bulk.

I am speechless about this unprecedented online purchase experience.

Can I get a clear answer on my order please?

Ordered glasses online weeks ago started emailing them this week but so far they say they cannot help. They took payment same day as the order but no confirmation for order received. I am not sure how many of them speak or understand English judging by the replies. Now trying to get money back via my bank. It seems they have no customer information (name, email address, postcode etc) on record to check orders. Would never recommend them to anyone.

I order prescription sunglasses from this company. I filled in the online form, as I have done with other companies in the past, and waited for my order to arrive. The order was placed on the 23rd of April and arrived on the 27th May. The glasses had clear lenses in and were not tinted as sunglasses, they also had no prescription lenses in them. The frames were also a poor fit and the colour was not similar to the one shown online. When I contacted the company, their reply was rude (suggesting I take the frames to my local opticians and have lenses fitted there as "it will not be expensive" which defeats the point of ordering online. When I emailed them for the return form and postage label (which it tells you to do on the website) the replies were in very broken English and I was told I would not get a refund and would have to pay the postage myself. This is a complete contradiction to what it says online. I am in the process of sending the glasses back so it will be interesting to see if there are issues with them refunding my money. I'm starting to believe, as a previous reviewer has stated, that Ozeal are a bit of a scam.

Classic example of a company that pays fabricatores to write ficticious positive reviews . After reading other peoples reviews who have done business with this company i'm suprised Ozeal aactually delivers a product .
My experience with this company is that Ozeal is a well designed cash suck in web scam.
The reviews of this company go from "Best company ever delt with , "payed fabricators" ,to the worst company I have ever delt with, poor quality , took months for Ozeal to deliver my glasses , "true customer reviews ", nothing in between.
Anyway it's been nearly 1 month since I placed a order with Ozeal . Everytime I send them a email inquirey about what the status of my glass order is , I get a ASAP or will be sent soon reply with no date attached.
I believe Ozeal is nothing more then a Hollywood set fake store front with nothing behind it , Like I said previously ," i was suprised to find Ozeal actully delivers a product" How a bogus store front goes about getting this done ," I don't have a clue" . Ozeal possibly doesn't manufacture or produce anything itself & sub contracts it's orders to Asian sites operating out of a kitchen or bedroom
Thank God I sent my payment to Ozeal through PAY Pal so I have a guaranteed refund

I ordered two pairs of in stock glasses 3 weeks ago. Because my lenses were customized I should expect it to take up to 14 business days to receive them. Their website said to expect an email with the estimated delivery date. My experience:

-no estimated date email
-online chat: be patient your glasses will arrive soon
-no glasses on day 14 and order still processing
-online chat:
told glasses were out of stock when I ordered (they were in stock according to website and order confirmation page)
they offered 10% refund (for inconvenience and lack of communication) which I declined because my glasses are damaged and I need replacements now. I asked to cancel order and refund.
They offered 35% refund to wait it out (another 16 days!) which I still needed to decline so I can try to get them sooner locally.
-they then proceed to tell me that they will not give me a full refund. Their site clearly advertises that their policy is "unconditional refunds or exchanges" for 60 days provided the prescription was entered correctly and you are not an international customer. I meet those parameters. Had to argue with the rep and quote their own policy to get the order canceled and refunded. Half way through the argument they decided that I qualified but they would not cancel the order. i would have to wait the 16 days to receive it and THEN go through the return process. It was a mess. I'm sitting here with almost useless glasses on my face and their idea of good customer service was to say wait another month to get your money back and then go make a purchase elsewhere... terrible. When they finally agreed to cancel and refund the money, I asked when to expect to see the refund and was told 2-22 business days!

Terrible communication, failure to honor their advertised time frames, and apparently they don't know their own policies. At this point I seriously doubt I'll see a refund without opening a dispute through PayPal.

I just received my 2 frames from Ozeal.I waited a month but I am more than satisfied.
They are beautiful frames and at a great price. After I ordered I came across some very negative reviews so I decided to contact them via email when I didn't receive a confirmation email. They immediately got back to me. I ordered 2 frames (without the prescription) and unfortunately one of the frames were out of stock.
They contacted me and asked me to choose another which I did. This would be my only complaint that perhaps they can make a change to make sure the frames are in stock but other than that I just say have patience because for the price you really are going to get an amazing pair of glasses. I'd definitely order from them again but you have to be prepared to wait a bit, but it is well worth it.

This is a follow up to the review I made on March 11. I finally received my glasses after 3 1/2 months mostly due to my less than stellar review here. After posting my review here, I finally received a response from customer service and received my glasses approximately 3 weeks later. The glasses I received are certainly top notch. They fit well, the lens prescription are spot on. The frames are high quality acetate that are designed in Italy and made in China. that includes a new high quality triangular designed case that is an improvement from the leatherette hard case they previously offered.

There is no question that for the the price, Ozeal offers quality glasses and lenses but they need to improve their fulfillment process and customer service. There still isn't a working phone number and live chat continues to be disabled. They also need to let the customers know the exact time frame to expect an order to be delivered since at bare minimum, it will take 3 weeks to a month to complete an order if there are no issues since it seems that the orders are being completed in china then sent either to the UK or US before being forwarded to the recipient.

Bottom line: The glasses quality are as good but much cheaper than Warby Parker and the house brands at Coastal. They have unique house designs that are not available on most of the other sites with lens options that are better than most of the online sites. However, if you really want to place an order with them, you should expect to have the utmost in patience and will most likely have to be diligent to be on top of them since it will take forever to get to you. Is it worth the aggravation? That's for you to decide. /Cheers

Despite putting the wrong prescription in my frames and being a month late they email me to argue with me, first denying the incorrect prescription then suggesting I just accept 10% refund. Still no refund 2 months later

I loved the way the glasses looked online, but after 13 days i I am pretty upset. I wish I didn't have to wear my contacts everyday and that I had my glasses already. This is starting to get ridiculous and I am quite unpleased. If there is anyone that could let me know how the shipping on my glasses is doing that would be much appreciated.

Reply:
Transaction ID: 76237497VN582792U
Invoice ID: 307473185
the email you gave me is invalid...

Ordered about two weeks ago and have had no status update beyond the order processing. I've sent at least 10 emails, their phone number is disabled, and their chat service redirects you to some LiveChat site that isn't associated with OzealGlasses. I'm giving it about one more week before I perform a chargeback with my bank since there is no way to contact OzealGlasses. Horrible site to deal with.

I ordered glasses from Ozeal 11 days ago. I tried to contact them yesterday to ask when my glasses will actually be delivered and why the order status is still 'processing'. Although it's not a massively long time to wait, it's still longer than I would expect and, of course, I do want and need the glasses as soon as possible.
They simply didn't respond to my question and I've attempted another three times since to get in contact with them - again, no reply.
It's disgraceful that a company can have such horrendous customer service and communication - the worst I've experience for quite some time!

UPDATE.

Now that I've received the glasses, as is the way, I am rather less angry with this company. The glasses are great and the prescription is spot on.
If you order with Ozeal, prepare to get very frustrated with both the delivery time and the sporadic communication but when you get the glasses, chances are you'll be happy with them.

I bought a pair of glasses - unlike a lot of people here I received them promptly, the glasses were well made however they did not look good on.

As they claim an unconditional returns policy, I emailed to return and receive a refund. I understood that I would only receive half the cost of the lenses, however Ozeal do not comply with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

These regulations state that under 35. 5b. :
"the trader failed to provide the consumer with the information about the consumer bearing those costs, required by paragraph (m) of Schedule 2, in accordance with Part 2."

The website says that the consumer does not pay those costs. Yet after emailing they state that I must pay for the returns postage.

Terrible service.

Ozeal...have to admit I'm really perplexed by the following incidents surrounding my last order. First I was told you didn't ship to PO Boxes, but strangely enough, that's exactly where my previous order was delivered just before Christmas. I accepted that and agreed you could dispatch to my workplace after Christmas. I'm then advised in the new year, 3 weeks after I place the order, that the style I wanted is actually out of stock and I'm offered a refund. I request the refund but I'm then told I need to set up a PayPal account as you can't credit my original payment method - odd to say the least. So I set up a PayPal account that I didn't particularly want with the promise my refund will be available in a few days. Here we are a week later and, to date, zip, nada, bupkis and of course no response to my emails. Please clarify what's going on so I can renew my faith in your service...

I ordered some glasses from here because they were having a flash sale on these 80 dollar glasses for 20 so I decided to try, I've never gotten glasses online so this was a first. I had gotten the confirmation email, and then a processing email, nearly 3 weeks later I still never got the "shipped" email however next thing I know they show up at my door! The glasses are really lovely, got my prescription spot on, however the arms were still, no matter I still liked them. My only complaint would be not getting the email telling me they were shipped, shipping took a little over half a month but I think it was worth the wait. I have my eyes on another pair I really wanted from there, in fact the reason I went on the website in the first place because I finally hunted down a pair I saw on Instagram that were just so gorgeous but are really expensive :( the ones I got were lovely though ! Great deal.

I purchased a pair of glasses from Ozeal in September, and after a week or so ( but well within the 60 day return period) decided I wanted to return the glasses. I contacted Ozeal and told them about this, and I was told to ship the glasses to one of two addresses, that I would be given a full refund.

It is now November and I have received nothing. I have not even received any notification of its receipt. I have contacted them numerous times over the last few weeks but they have been very unhelpful and they do not even remember any of our past conversations.

It has also been much longer than 40 days so I cannot open up a Paypal dispute, so basically I'm screwed.

Please, don't order any glasses from them and save yourself the headache. Their customer service has been very unprofessional and I am certain I will never get money back. It is really unacceptable that in this day and age, these sorts of problems still exist with online stores.

I placed an order this morning and my account was charged twice for the order. I've attempted to call both 800 numbers, however they are disconnected. There was no livechat option and have sent 2 emails--one through a form letter and one through my email. I was so excited to find the frames I picked out, however I'm beginning to feel like this was a mistake.