Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more
I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more
My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more
Company details
Written by the company
Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021
Contact info
Wirral Point, 132 Claughton Road, CH41 6EY, Birkenhead, United Kingdom
- info@owendrewcandles.com
- www.owendrewcandles.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Reply from Owen Drew England
Thank you for taking the time to leave your feedback. We are so pleased your order arrived promptly and that you are enjoying the fragrance.
Owen Drew
Owen Drew has been quiet in the past few months but has been more visible lately - thank goodness. The perfume is exquisite - long may they continue
31 October 2024
Reply from Owen Drew England
Thank you for your kind words and for staying with us. We were so pleased to be back and it meant a lot to hear how much you enjoyed the perfume.
Product lovely as usual but communication was poor……Although I was notified that you were…
Although I was notified that you were moving there was no date on the email and I therefore went to Hamilton square to collect my item. In addition to the waste of my time I paid for parking too! I did email to say I was on holiday and would be late collecting and whilst I received an acknowledgment I did not receive a response so unfortunately overall communication was poor!
31 October 2024
Reply from Owen Drew England
Thank you for your feedback. We were sorry to hear about your experience and truly appreciated you bringing this to our attention. Your comments helped us to improve communication going forward.
excellent service
1 November 2024
Reply from Owen Drew England
Thank you, we really appreciated your kind feedback and support.
Reply from Owen Drew England
Thank you, we were so pleased to hear you were happy with both your products and the delivery.
Great candle
Great candle. Lost a star as the “pick up” option is confusing. Address listed is residential with no signage and multiple call buttons to press. Suggest you put a sign out for future customers
27 October 2024
Reply from Owen Drew England
Thank you for your feedback and for highlighting this. We appreciated your comments and took them on board to help improve the collection experience for future customers.
Absolutely love the room spray and oil
Absolutely love the room spray and oil, the smell is amazing
8 October 2024
Reply from Owen Drew England
Thank you, we were delighted to hear you loved the room spray and oil. Your support meant a great deal to us.
I ordered a gift voucher for a friend’s…
I ordered a gift voucher for a friend’s birthday.
7 October 2024
Reply from Owen Drew England
Thank you for choosing us for your gift. We hoped it was well received and brought a little joy.
Great service x
13 October 2024
Reply from Owen Drew England
Thank you, we truly appreciated your support.
Reply from Owen Drew England
Thank you so much, we were thrilled to hear you loved the perfumes and had a great experience with delivery. Your support meant the world to us.
Port of Liverpool wax melts
I adore the Port of Liverpool wax melts... they smell amazing.
13 October 2024
Reply from Owen Drew England
Thank you, we were so pleased to hear how much you enjoyed the Port of Liverpool wax melts. Your support was very much appreciated.
Lovely personal touch thank you x
23 September 2024
Reply from Owen Drew England
Thank you, we were so pleased you appreciated the personal touch. Your support meant a lot to us.
Reply from Owen Drew England
Thank you for your kind words and continued support. It was always a pleasure to serve you.
Amazing products!
This company is fantastic. Great products and exceptional customer service. Highly recommend.
3 October 2024
Reply from Owen Drew England
Thank you for your wonderful recommendation. We truly appreciated your support and were delighted you enjoyed both our products and service.
Beautiful Products
When we moved into our flat 3.5 years ago, the previous owner left some Owen Drew diffusers behind. We were determined to find out where this company were and having done that, we have remained fans. The scent from one wax melt fills our large lounge and the room mists are incredible. 1 to 2 sprays quickly clears cooking smells etc and the scent lingers the next day. The natural scent is much better for the environment and for humans alike. Love the soy wax candles as well.
20 September 2024
Reply from Owen Drew England
Thank you for your thoughtful feedback and for becoming such a loyal fan. We were delighted to hear how much you enjoyed the diffusers, wax melts, and room mists over the years. Your support was truly appreciated.
Stunning home fragrance (diffuser oil)…
Stunning home fragrance (diffuser oil) and friendly and responsive customer service
25 September 2024
Reply from Owen Drew England
Thank you for your kind feedback. We were pleased to hear you enjoyed the diffuser oil and found our customer service helpful.
Love my candle and room mist.
Love my candle and room mist.
When I walk in to my hall it has a lovely fragrance aroma. The staff are always so friendly and helpful when you call in to the shop. I would highly recommend Owen drew products try them you won’t be disappointed .
22 September 2024
Reply from Owen Drew England
Thank you for your wonderful feedback and recommendation. We were so pleased to hear you enjoyed your candle and room mist and appreciated the friendly service in our shop.
Quality!!
Same as always,great service from Owen Drew. Quality products,bargain prices and fast and secure delivery!! Highly recommend items and the store.
20 September 2024
Reply from Owen Drew England
Thank you for your continued support and recommendation. We were delighted to hear you appreciated the quality, service, and value we aimed to provide.
Ridiculous
Ridiculous, still haven’t had a dispatch notice or the items despite placing the order 7 days ago! The delivery times have been getting slower and slower… not how Drew would have wanted things 😓😓 very disappointing
20 September 2024
I've had a number of products from Owen…
I've had a number of products from Owen drew and never been disappointed with anythink !
20 September 2024
Reply from Owen Drew England
Thank you for your kind feedback. We were delighted to hear you have consistently enjoyed our products and truly appreciated your support.
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