Outdoor Action Ltd Reviews 

2,443
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

What great after sales service. I bought a pair of Highlander carbon fibre skye walking poles from them earlier this year but the bottom section of one snapped during my Tour de Mont Blanc earlier t... See more

Company replied

Rated 5 out of 5 stars

Fabulous, I bought several items, great communication, fast delivery and well packaged. Thank you so much, shall definitely buy from Outdoor Action again x

Rated 5 out of 5 stars

Fantastic store with Clothing footwear tents and accessories of all makes at very competitive prices! knowledgeable helpful staff that are more than happy to spend time making sure you don't leave unt... See more

Rated 1 out of 5 stars

Leger helmet. Website is misleading. Clicking on black produces grey. Clicking on silver produces matt black. Bought this helmet for my grandson for Christmas. His disappointment at wrong colour was p... See more

Company replied

Company details

  1. Camping Store
  2. Activewear Store
  3. Climbing Club
  4. Winter sport Store

Written by the company

Outdoor equipment has been supplied by Outdoor Action throughout the Blackburn, Lancashire and the North West of England for over 40 years, we have a wealth of expertise and experience within the outdoor leisure industry. Our online outdoor equipment store offers an extensive range featuring popular brands including Berghaus, The North Face, Sprayway and Vango. So if you are looking for outdoor equipment from waterproof/windproof clothing, down and insulated jackets, fleeces, rucksacks, sleeping bags or tents at discounted prices, then please have a look around our online store, or come down to our Blackburn Lancashire Store on King Street


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,443)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Resolved issues with my faulty tent .

Bought a vango helium ul 2 from here . Had issues with tent . Via store tent was returned to vango. Once for repair and then a refund . Would like to thank them for there patience. And resolving the matter. Thanks.

24 March 2023
Unprompted review
Rated 1 out of 5 stars

Not good

Not good, never received the item, didn't take responsibility for non delivery, neither did the courier. Had to take a £220 loss.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Mountain equipment gloves with 50% off rrp. Ordered Friday afternoon and delivered Saturday afternoon. Fantastic, thank you 😊

26 November 2022
Unprompted review
Rated 1 out of 5 stars

bad customer service

The colour of the beanie I received from them does NOT match the picture they put on their website. And their customer service was NOT great when I raised this issue with them.

18 October 2022
Unprompted review
Outdoor Action Ltd logo

Reply from Outdoor Action Ltd

The image on the website was 100% correct. Sold 100’s with no complaints. Customer didn’t like item as was trying to get a free returns on a low value item.

Rated 5 out of 5 stars

Best store for all your outdoor Gear

Fantastic store with Clothing footwear tents and accessories of all makes at very competitive prices! knowledgeable helpful staff that are more than happy to spend time making sure you don't leave until you're happy. Comes highly recommended. We'll worth a visit. For all your outdoor gear make Outdoor Action your first port of call!

17 October 2022
Unprompted review
Rated 5 out of 5 stars

Great Prices, Speedy Delivery & Fantastic Customer Service

Bought a tent (Vango Galaxy 300) that was out of stock on many of the more well-known sites that I checked. The tent was far cheaper than anywhere else too, due to a 10% discount code from their site.

I checked reviews prior to buying and found their social media and felt comfortable that it was a legit site. Customer service is very responsive and helpful (I asked about stock of another item) and delivery was very speedy (just 2 days).

I highly recommend this site.

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I would highly recommend Outdoor Action. I ordered two items online yesterday (one of the items was out of stock in all but one other retailer) and both were delivered to me today, six days ahead of the expected delivery date. Unfortunately one of the items was damaged, but my email to Outdoor Action received an almost immediate reply, apologising and with a no quibble refund to my account - fantastic service, thank you

10 June 2022
Unprompted review
Rated 5 out of 5 stars

Another excellent experience

Again Outdoor Action had a jacket I wanted at a completely unbeatable price and the shopping experience was excellent.

Easy ordering process, and the option of next day delivery.

Highly recommended company.

12 May 2022
Unprompted review
Rated 1 out of 5 stars

Boots arrived in a damaged box

Boots arrived in a damaged box. I returned the boots as I did not like the colour. For a return, I used the same box and wrote on it: "Damaged on arrival". The company 'stole' £6 from my refund claiming they cannot use the box anymore.

8 April 2022
Unprompted review
Outdoor Action Ltd logo

Reply from Outdoor Action Ltd

Thank you for your review

For clarity, the box the boots were in had a very slight bash in transit. So not the worst.

The issue was you in very large letters wrote Damaged on the box. This meant we can no longer sell the goods as new in original box, as the next person to buy would assume the shoes were damaged or 2nd hand which they are not.
We now have to dispose of the box, and sell in our store as not new, and at a much reduced price & reducing the chance of resale. Therefore had to reduce the refund to counter this.

Regards

Rated 5 out of 5 stars

Great prices with great advice

We live close to the store in Blackburn and its the only place we will go for all our Outdoor wear (we drive straight past Go Outdoors). We've just spent a good 3 hours being kitted out for our first ski trip. All done by knowledgeable staff, making sure that all equipment fit perfectly and was suitable for our individual needs. I support shopping locally and with independent retailers and when you get great advice with great prices you can't go wrong.

13 March 2022
Unprompted review
Rated 5 out of 5 stars

Can't fault

Bought W/P trousers and they arrived very quickly. Too small so returned. Not Outdoor Action's fault but money refunded immediately.
Another pair of W/P trousers ordered and again arrived very quickly. No problems this time.
Can't fault Outdoor Action and can happily recommend them.

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased great service.

Very pleased with the service from this company, everything was correct the 4x items as described the tracking spot on, and keeping me informed and of course speed of delivery.

6 January 2022
Unprompted review

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