Ourlove Reviews 79

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

You never deal with such things on legit sites like J1Live.com But let's face the truth: OurLove is not a legit service and it can be very tricky and dangerous for a gullible and soft-hearted perso... See more

Rated 1 out of 5 stars

I arrived at OurLove during a quiet and fragile time in my life, not searching for anything certain, only for a voice in the night. What I found was a connection that felt real, warm, and deeply pres... See more

Company replied

Rated 5 out of 5 stars

Didnt really believe in dating apps before, then I ended up here. A friend recommended it. Lots of interesting people on here! Even if I dont find love, at least theres people to just chat with. Prett... See more

Company replied

Rated 1 out of 5 stars

I did sign up , believing, that at last I will find a place where I can build a honest relationship. To my amusement, the basic payment , wasn't enough to write to several people , it last for t... See more

Company replied

1.9

Poor

TrustScore 2 out of 5

79 reviews

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Rated 1 out of 5 stars

There are two main traps on OurLove: a whole bunch of chatbots that substitute the majority of the real people and the impossibility to get your private and financial data removed from there

You never deal with such things on legit sites like J1Live.com
But let's face the truth: OurLove is not a legit service and it can be very tricky and dangerous for a gullible and soft-hearted person. If you can't tell a difference between a chatbot and a real person - and sometimes it's not easy indeed to differentiate between them - definitely stay away from OurLove. Coming across a genuine lady is like a game of roulette. Like a casino. You have to understand that most likely you will lose. If you don't have enough money to burn easily and stupidly - don't go there.

17 April 2026
Unprompted review
Rated 1 out of 5 stars

History of Ju &Liu Whispers at night

I arrived at OurLove during a quiet and fragile time in my life, not searching for anything certain, only for a voice in the night. What I found was a connection that felt real, warm, and deeply present, even across distance. And yet, as time passed, I realized how difficult it is to hold onto something that cannot be fully seen or confirmed. Yesterday, I chose to close that chapter—not because it meant nothing, but because it meant too much to remain uncertain. From that experience, I wrote Whispers Between Lanterns: Memory from Liu & Ju, a story of what it is to feel something real, even when the truth remains unknown. Maybe Liu, is real, maybe not!

6 April 2026
Unprompted review
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Reply from Ourlove

Hello. Thank you for sharing your experience. We’re sorry to hear about the emotional uncertainty you felt during your time on the platform. We understand how meaningful connections can feel, especially when formed online, and we also recognize how important clarity and trust are in those interactions. If you ever decide to come back to our platform, our Customer Success Team is ready to assist you.

Rated 5 out of 5 stars

Didnt really believe in dating apps…

Didnt really believe in dating apps before, then I ended up here. A friend recommended it. Lots of interesting people on here! Even if I dont find love, at least theres people to just chat with. Pretty cool new experience

20 February 2026
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Reply from Ourlove

Hello. It’s great to hear a recommendation from a friend brought you here! We are so glad you’re enjoying the experience and finding plenty of interesting people to engage with. Our platform is designed to encourage meaningful interactions and purposeful conversations, whether they lead to love or just great chat. Thanks for the positive feedback!

Rated 5 out of 5 stars

I like that most people on this site…

I like that most people on this site are mature and serious. No chaos like in those younger apps. The interface is stable, doesnt crash.

30 March 2026
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Reply from Ourlove

Hi! We are pleased to hear you appreciate the mature and serious environment of our platform. We aim to provide an intentional and emotionally comfortable space for members to build engaging, purposeful communication. It is also great to know you find the interface stable and reliable. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

didnt really believe in dating apps…

didnt really believe in dating apps till i ended up here, ngl. a mate recommended it. loads of interesting people! and even if i dont find love here, theres def people you just wanna chat with. recommend!

28 March 2026
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Reply from Ourlove

Hi! It’s great to hear a recommendation from a friend brought you here! We are so glad you’re enjoying the experience and finding plenty of interesting people to engage with. Our platform is designed to encourage these meaningful interactions and purposeful conversations, whether they lead to love or just great chat. Thanks for the recommendation!

Rated 5 out of 5 stars

met a few really nice people here

met a few really nice people here, honestly i like this app

27 March 2026
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Reply from Ourlove

Hi! We are so glad to hear you are enjoying your experience and have met some wonderful people! Our goal is to provide a positive and engaging space for members to build meaningful connections. It is great to know the platform is working well for you—thank you for sharing your feedback and being a part of our community!

Rated 5 out of 5 stars

The app runs without glitches

The app runs without glitches, and the profiles are detailed enough to make a solid choice. Would be nice to have more free chat options though.

26 March 2026
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Reply from Ourlove

Hi! It is great to hear that you find the platform stable and the profiles detailed enough to help you make informed choices!

Rated 4 out of 5 stars

site works pretty stable and there are…

site works pretty stable and there are lots of people, but one thing kinda confused me. in the age and location filters i sometimes see profiles from other countries even though i set only my city. have to filter them out manually, but honestly not a big deal

24 March 2026
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Reply from Ourlove

Hi! Our platform operates as part of a broader network designed to help members connect more effectively, which can sometimes create the impression of overlap. Profile visibility within the network is a configurable option and can be disabled at any time by contacting our Customer Success Team to help you better manage your experience.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Lots of robots

Lots of robots, artificial intelligence, photoshopped images, pre-written and programmed messages, and very expensive. You think you're talking to a real person, but they're not real.

15 January 2026
Unprompted review
Ourlove logo

Reply from Ourlove

Hi, Patricia. We’re sorry to hear about your experience.

Profiles on our platform can be deleted at any time via account settings, and active subscriptions can also be canceled. Our Customer Success Team can assist and confirm that your profile and financial information have been fully removed.

All profiles go through multi-level verification, and verified members receive a blue badge. Video and audio call features are also available so users can confirm who they are speaking with.

If you have concerns about your account, charges, or specific profiles, please contact our Support Team. Each case is reviewed individually, and solutions — including refunds where applicable — may be offered.

Rated 1 out of 5 stars

Its not a dating site but a con site

Its not a dating site but a con site. They advertise conversation, but who are you chatting with is the concern (probably someone in a back office). Ask anyone for a picture of them holding your name on paper up, they cant do it. You sure get fooled by the number of pic's there

14 December 2025
Unprompted review
Ourlove logo

Reply from Ourlove

Hi! We’re sorry to hear about your concerns.

Please note that our platform connects members with real people, and all profiles go through multi-level verification. Verified users receive a blue badge, and video or audio call features are available so members can confirm who they are speaking with directly.

Communication uses a voluntary, credit-based system, where credits are consumed based on the type and duration of messages. There is no automatic requirement to purchase credits, and our Customer Success Team is available to explain credit usage and help manage spending efficiently.

If you have concerns about a specific profile or interaction, please contact our Support Team. Each case is reviewed individually, and appropriate actions — including refunds where applicable — may be provided.

Rated 1 out of 5 stars

Do not use this website

Do not use this website. Misleading and it sucks up your money. It says that 1 credit per message. It is per minute of usage if you are chatting and if you time it, it eats 1 minute 3 credits. I contacted them. I told them that is misleading. You stated at the website per message is 1 credit.

15 November 2025
Unprompted review
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Reply from Ourlove

Hi, Bernadette. We’re sorry for the frustration you’ve experienced.

Please note that account deletion and subscription cancellation can be completed directly through your account settings. If you’ve unsubscribed but continue to see messages, it may be due to remaining active credits or ongoing communication threads.

Our Customer Success Team is available to review your account, confirm the cancellation status, and ensure that any active subscriptions are fully closed. Each case is checked individually, and if there are any issues, appropriate steps — including stopping charges — will be taken.

We encourage you to contact our Support Team directly so your account can be reviewed and resolved promptly.

Rated 1 out of 5 stars

I´m a 53 woman

I´m a 53 woman, went there and inmediately a guy who look 45 but the profile said 61 wrote to me wanted to meet me, again from Argentina living in Los Angeles, that page is a scam.

9 November 2025
Unprompted review
Ourlove logo

Reply from Ourlove

Hi, Malusa. We’re sorry to hear about your experience.

Please note that our platform connects members with real people, and all profiles go through multi-level verification. Verified members receive a blue badge, and video or audio call features are available so users can confirm who they are speaking with.

The platform operates on a voluntary, credit-based model, where credits are used based on the type and duration of communication. There is no automatic requirement to purchase credits.

If you have concerns about a specific profile or your credit usage, please contact our Customer Success Team. Each case is reviewed individually, and appropriate solutions — including refunds where applicable — may be provided.

Rated 1 out of 5 stars

Our Love is scamming women over 40

I signed up for a dating website called Our Love (ourlove.com) and immediately began receiving emails from supposed “men.” They were all slightly older than me but extremely attractive — their photos looked like professional modeling shots or magazine images.

The messages were clearly written by someone trying to appeal specifically to women. The tone, vocabulary, and emotional triggers were what women want to hear, not how most men naturally write. Many claimed to be from Argentina but “living in Mexico,” which seemed like a deliberate setup for a long-distance romance — a classic scam pattern that makes it easier to avoid meeting in person.

It quickly became obvious that these messages were AI-generated or scripted by a company representative, not real individuals. I recognized the scam early and stopped engaging, but I want to report this to protect others who may be more vulnerable or hopeful in their search for love.

OurLove.com is not a legitimate dating site. The profiles and messages appear fake, likely designed to lure users into paying for credits or subscriptions to continue chatting. This platform preys on people’s desire for genuine connection and should be investigated and flagged to protect consumers.

5 November 2025
Unprompted review
Ourlove logo

Reply from Ourlove

HI! We’re sorry to hear about your experience.

Please note that OurLove profiles go through multi-level verification, and verified members receive a blue badge. Video and audio call features are also available so users can confirm who they are speaking with.

The platform operates on a voluntary, credit-based model, where credits are used based on the type and duration of communication. There is no automatic requirement to purchase credits, and our Customer Success Team is available to explain credit usage and help members manage spending efficiently.

If you have concerns about specific profiles or credit usage, we encourage you to contact our Support Team directly. Each case is reviewed individually, and appropriate solutions — including refunds where applicable — may be provided.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

This site is a scam..I subscribed…

This site is a scam..I subscribed hoping to find love and in no time the credits were gone.. they took $100 from me twice saying I subscribed for a month..which I ddnt do..I told them to stop..I noticed every one else is a free member except me..saw that they were jus squandering up my money..its fake

31 March 2025
Unprompted review
Ourlove logo

Reply from Ourlove

Hi, Nyasha. We’re sorry to hear about your experience.

Please note that our platform operates on a voluntary, credit-based model. Credits are consumed based on the type and duration of communication, and there is no automatic subscription requirement. Usage and spending depend entirely on member activity.

Profiles are reviewed through a multi-level verification process, and verified members receive a blue badge. Video and audio call features are also available so users can confirm who they are speaking with.

If you believe charges were made in error or have concerns about your account, please contact our Customer Success Team. Each case is reviewed individually, and where appropriate, solutions — including refunds — may be provided.

Rated 1 out of 5 stars

Total scam

Total scam, bots and models paid to keep you on the app and buy credits or send credits. Credits vey expensive. No genuine connection.

27 August 2025
Unprompted review
Ourlove logo

Reply from Ourlove

Hi, Calida. We’re sorry to hear about your experience.

Our platform connects members with real people, and profiles go through a multi-level verification process. Verified members receive a blue badge, and video or audio calls are available so users can confirm who they’re speaking with.

Credits are consumed voluntarily based on the type and duration of communication. There is no requirement to purchase them automatically, and our Customer Success Team is happy to explain credit usage and help manage spending.

If you have concerns about any profile or charges, please contact our Support Team directly. Each case is reviewed individually, and solutions — including refunds where applicable — may be provided.

Rated 1 out of 5 stars

It is a scam site

It is a scam site. Do not get fooled by nice people writing you AI generated texts.
Update. The customer support ignored emails. More than half a year passed, not a single reply to my emails. Scam site it is.

23 August 2025
Unprompted review
Ourlove logo

Reply from Ourlove

Hi, Margarita. We’re sorry to hear that you feel this way.

Please note that our platform connects members with real people, not AI chatbots. All profiles go through layered verification, and verified members receive a blue badge. We also provide video and audio call features so users can confirm who they’re speaking with directly.

Our platform operates on a voluntary, credit-based model, where credits are consumed based on the type and duration of communication. There is no automatic subscription requirement, and members choose how and when to use credits.

If you have concerns about a specific profile or your credit usage, we encourage you to contact our Customer Success Team. Each case is reviewed individually, and appropriate solutions — including refunds where applicable — may be offered.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

This "love site" extorts money …

This "love site" extorts money from people who think they are falling in love. They use people to correspond with you and to continue to get you too buy more credits to keep the conversation going. It is manipulative and cruel and should be banned.

6 August 2025
Unprompted review
Ourlove logo

Reply from Ourlove

Hi Mari. We’re very sorry to hear that this was your experience.

Our platform operates on a voluntary, credit-based model where credits are consumed based on individual activity and pace — there is no requirement to purchase them on a fixed schedule. Each communication feature clearly indicates credit usage, and members choose how and when to engage.

We do not employ individuals to manipulate conversations or encourage spending. Profiles are reviewed through layered verification processes, and we take any concerns about authenticity or inappropriate behavior seriously.

If you feel your spending or interactions were unclear or concerning, we strongly encourage you to contact our Customer Success Team directly. Each case is reviewed individually and in detail, and if any misunderstanding or issue is identified, appropriate steps — including refunds where applicable — may be offered.

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