OudMarket Reviews 

This message is to the below oud market customers. I too have experienced the same issue but fortunately PayPal recovered the money for me. So if you paid with PayPal or even with a credit card you can claim it back.

Hi Guys! I wanted to share my feedback on Oudmarket
I'm new to the Oud scene and unfortunately I placed my first order with Oudmarket and was severely disappointed.

Being a complete beginner I was really looking forward to receiving my first ever wood chips and oils, I placed a fairly expensive order over a month and a half ago and HAVE NOT RECEIVED ANYTHING. i have been trying to contact oudmarket both through the website and their telephone number multiple times and have not received any response. I have found them to offer a terrible/fraudulent business with very poor non existent customer service. An apology for the delay or update/explanation would have sufficed but they have repeatedly ignored the messages despite having seen them (blue ticks appeared on whatsapp)
I have evidence to prove these claims, and will be taking further action to try and have the website taken down to prevent others from falling into the same trap.

Thanks guys and BEWARE!! - Oud is an expensive item and don't take the risk with oudmarket

ps. if anyone wants to know more details regarding my case please get in touch

I'll update this review if the situation changes, but I placed an order on the basis that it would be shipped within 24 hours, and take up to 20 days to arrive once dispatched (I wasn't in a rush). After a week or so I found it a bit weird that they never gave me a tracking number as they say online all orders are tracked, but to be honest it was a low value order so I wasn't too worried and it was still well within the 20 day estimate. However today (15 days after ordering) I logged into my account and noticed the status of the order is still 'unfulfilled' !!?? I was happy to be lenient and wait a few days for dispatch even though 24hr turnaround was advertised, but more than two weeks and it's not even on its way is pretty annoying. I'm hoping to receive a response to my email regarding this, but I expected to be alerted to such a significant delay. Thankfully I paid using my credit card so if there's no response I will alert my provider. It does seem that they have proof on insta/Twitter of customers who received their items but these accounts are all inactive for 1yr + so we will see.

Update 1: still no email response. Used the WhatsApp number instead. They responded, said they will look at my order when they're in the office, but didn't get back to me for a couple of days. I messaged them again, and they had looked at my order because they asked is this *my name*. They told me the delay was from waiting for pre paid delivery bags and if they don't arrive tomorrow they'll send it free of charge with DHL. Which is great, except I had actually paid for DHL and "tomorrow" has been and gone without the items being shipped and no explanation about why my DHL shipping is delayed. I'll give them until mid week next week to ship otherwise I'm going to contact my credit card company for a refund. If they don't have the items to ship I'd much rather have just been told this from the beginning so I could order from elsewhere. I think it's extremely shady to keep making excuses for this long about why the items haven't shipped yet.

Absolutely disappointed and angry with this website. My initial thoughts were that they seemed a charming UK based website - but i soon learned how deceitful and uncompromising they can be for a profit. Quite simply it was unclear to me that the delivery was coming from Malaysia but this would not have been an issue if i wasn't then billed with a further £24 approx by DHL for import duty and VAT! It is a moral duty for companies like this to include these charges in the final payment so customers are not to expect to be hit with further charges.

When i complained afterwards i was then directed to a section on their website that states that they were not liable for these fees - but of course it was never ever clear that these charges would occur when paying for the order. On this basis i would advise to completely avoid this website unless you are prepared to pay further import & VAT costs