Banner for OTTO Work Force

OTTO Work Force Reviews 

507
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(507)

469 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Review

The job is really good, also very quick to learn.

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Eleonora,

Thank you for your review! 😊 It's great to hear that you settled into the job so quickly. We wish you lots of success and enjoyment in your work!

Kind regards,
Team OTTO

Rated 4 out of 5 stars

10 months experience as a delivery driver.

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good if you're coming with no money, because you'd usually get paid on the third week and it's not 100% sure that it'll be a good one. There're good and bad accommodations, it's nothing personal if you get a bad one. And you usually share bedrooms and houses with other employees. In my 10 months experience it was mostly good. There's no such thing as a perfect workplace or a perfect environment, so don't expect a red carpet and you should be fine.

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Zahari,

Thank you for sharing your experience! 😊 Ten months on the road gives you a pretty good view of how things work, so we really appreciate your honest and balanced feedback. We're glad to hear that, despite the ups and downs, your overall experience has been a positive one.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

The job and the people is amazing but…

The job and the people is amazing but regarding to the treat of Otto… simply horrible. When we arrived they make us go to a hotel without even a fridge and we needed to buy food for each day. After they sent us to a home and when we arrived to the room everything was dirty. I have pictures. Also they take to much time to answer. If you want to came with them be careful. Its okey to start but nothing else.

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Luna,

Thank you for sharing your experience. We’re glad to hear that you had a positive experience with your job and the people around you. At the same time, we're sorry that other aspects of your journey did not meet your expectations.
We'd like to let you know that the matters you mentioned have been passed on to the relevant teams. Thank you for taking the time to share your feedback with us.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

My actual coordinators are really nice…

My actual coordinators are really nice and helpful. And my workplace is also very good with a good team.

11 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Annamaria,

Thank you for your review! 🌟 It's great to hear that you feel supported by your coordinators and that you're part of a good team. That makes a real difference in everyday work.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Good company that offers flexible…

Good company that offers flexible working shift.The working environment is indeed amazing.

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Baba,

Thank you for your review! 😊 Flexible shifts and a great working environment sound like a pretty good combination. We're happy to hear you're having such a positive experience.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

In This moment all is good

In This moment all is good, hosuing, transport and localization, thanks

12 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Tarek,

Thank you for your review! 😊 Great to hear that everything is going well for you, from the accommodation to the transport. Thanks for sharing your experience!

Kind regards,
Team OTTO

Rated 3 out of 5 stars

Accomodation problems

Overall, I am satisfied with the service. The office staff were helpful, quick, and solution-oriented. However, there were some issues with the accommodation, especially regarding hygiene. The building was very old, and there was a bad smell in the common areas. These issues negatively affected my experience.

11 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi,

Thank you for sharing your experience. 😊
We're happy to hear that you've had positive experiences with our team. At the same time, we understand that accommodation plays a big role in your overall experience, so thank you for sharing your thoughts about it as well.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I am very satisfied work with OTTO

I am very satisfied work with OTTO, but unfortunately a lot of external factors are giving good results less in working. For provide improvement classification can help. Support depends of employees as well. I am appriacte for support from whole OTTO Work Force team.

9 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Marina,

Thank you for your review! 😊 We appreciate both your kind words and your honest perspective. It's great to hear that you feel supported by the OTTO team, and we're grateful that you took the time to share your experience with us.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Good condition.

6 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Magda,

Thank you for your review! 😊 We're glad to hear that everything is going well.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I am very satisfied with my cooperation…

I am very satisfied with my cooperation with this agency. The coordinators and staff are always friendly, professional, and helpful. Every request I make is handled promptly, and none of my questions go unanswered. I always receive a quick and clear response to every email and inquiry. Communication is excellent, and I have never had any problems reaching the team or getting the support I need. It is a pleasure to work with such a dedicated and reliable team. I truly appreciate their support and would highly recommend this agency.

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Maria,

Thank you for such a warm review! 🌷 It’s lovely to read that you feel well supported and that communication with our team works so smoothly for you. Reviews like yours are a great reminder of how much clear answers and friendly contact matter in everyday cooperation.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Not worthy the time

If you have the option to not come, don’t.

5 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Cristian,

Thank you for sharing your opinion. We're sorry to hear that your experience led you to feel this way. If you'd like to share more about what happened, we'd be happy to better understand your perspective.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

They are very helpful and nice people…

They are very helpful and nice people at the agency they try their best every time
I like also the location they give to me .

5 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Dragos,

Thank you for your review! 😊 It's great to hear that you've had a positive experience with both the team and your accommodation. We appreciate you taking the time to share it with us.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Location

Location, Staff, Service everything is great!

5 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Iosif,

Thank you for your review! Sounds like everything is falling into place and that's great to hear. Thanks for sharing a few kind words with us!

Kind regards,
Team OTTO

Rated 3 out of 5 stars

Overall a very decent experience this…

Overall a very decent experience this far except for some minor issues with transport and general pro-polish behaviour and favouritism of the employees at work other than that the accomodation is very good for the most part and working conditions are good

5 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Vasileios,

Thank you for sharing your experience. It's good to hear that you've been happy with both the accommodation and the working conditions overall. We also appreciate you mentioning the areas that could be better, as feedback like this helps us understand different perspectives.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

Pure evil company

Well where should i start, this was by far the worst experience i had, first of all they tell you that you will live on a specific place then they change the play on the day before, saying its full and we already had all flights booked so we needed to go, then we arrived at a place on a Sunday, just to let you know if you have any problems with the accommodation they don’t solve, so ye, basically they don’t care about you, the accommodation was given by Kafra Housing, wich was a mess, the guy on reception gave us a map and writes by hand a line with the location and basically said, follow the map ahahah, on a place I never been with more than 40 “rat houses”, the house was for 6 ppl, I was with a friend sharing a “Lego” room, if I stretch my arm I could almost kill my friend, really small rooms all dirty with gum stocked on my bed, smelling piss all around and another funny fact, they want a b2 at least lv of English, and they put us with 4 polish persons that don’t speak in English and the guy in reception said to use google translate to communicate, this must be a joke, I had to leave that place because I would never feel safe in there, there was no locks to lock your bedroom which is crazy, so you leave to work and your room is open so everyone can see your room, and take advantage of it, I had to pay an hotel room, because I had no choice, the reception would close at 18:00 and they just left us out with no other option, I was stupid and tried again in another location and it was like a prison, full of crack heads, first thing I got asked is if I smoke weed and other drugs, because the guy sells it apparently, but this is all in the reception so you guys have an idea, there was police cars, guys without shirt speaking alone, I mean full off bad things, my shower was broken for 3 weeks because the guy that was there told me, and basically was that my adventure with Otto, let me tell you that they pay ppl to put good comments about them, otherwise it would be less than 1, would be rated as 0, don’t go with them, they are pure evil, hope I helped someone.

2 August 2026
Unprompted review
OTTO Work Force logo

Reply from OTTO Work Force

Hi Dylan,

Thank you for taking the time to share your experience. We're sorry to hear that your first impressions, particularly regarding accommodation, did not meet your expectations.
You mention several serious concerns about housing, communication and support. We'd appreciate the opportunity to better understand what happened. If you're willing to share more details about your experience, we'll be happy to pass them on to the relevant team for further review.

Kind regards,
Team OTTO

Rated 4 out of 5 stars

So far so good!

3 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Goran,

So far so good sounds good to us too! 😄 Thanks for taking a moment to leave a review.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Easy to contact the management and if…

Easy to contact the management and if you work good give you every thing work days and salary same time increase also thank you otto

30 July 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Esam,

Thank you for your review! 😊 It's nice to hear that you've had a good experience and that you've found the communication with the team easy. Thanks for taking the time to share your thoughts!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

The housing experience is perfect

The housing experience is perfect , and about the working experience , I was able to adapt fast to what I need to do.

2 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Vasile,

Thank you for your review! ⭐ It's great to hear that you settled in quickly and felt comfortable both at work and in your accommodation. Sounds like you got off to a good start!

Kind regards,
Team OTTO

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look