I was pleased to find my favorite Saint Laurent frames at a reasonable price, because other sites sold them at almost double the price. The ordering process was also great, however, I removed one star... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Process was simple enough and the product was great. Only issue was I had to return the first pair of frames for a replacement as they were defective (warped). On receiving the replacement pair, it se... See more
Company replied
I have recently received my spectacle frames ordered from Otticanet. My frames were delivered on time and as expected. Excellent quality and very much looking forward to wearing my new frames. Would c... See more
Company replied
Excellent experience with Otticanet. I ordered a pair of Garrett Leight Ace Sun sunglasses from the UK and received them just three days after placing my order. The sunglasses were exactly as describe... See more
Company replied
Company details
About Otticanet
Written by the company
WHY OTTICANET
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Contact info
Via Nazario Sauro 11B, 13900, Biella, Italy
- 0039 01520479
- info@otticanet.it
- www.otticanet.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I believe the reviews to be fake
I believe the reviews to be fake. Only responses from the company on good reviews no response on the negative feedback back. I’ve been waiting over a month for frames and lenses that I’ve paid up to $1500 looks like a scam no to talk to and believe there’s no way to get money back. I wish I did my research before hand
21 April 2026
Unprompted review
Reply from Otticanet
Hello Vanessa,
We are truly sorry to read your feedback and to learn about your frustration regarding your order. We take our customers' experiences very seriously and make it a point to reply to all reviews, both positive and negative, because your voice matters to us.
We know that waiting a long time for an item is disappointing. When you placed your order on March 30th, the glasses were unfortunately on backorder. We did send an email the following day to let you know the estimated waiting time was 35-40 working days, but we completely understand how easily these emails can be missed or end up in spam folders.
Since we hadn't received a cancellation request, we kept your order active so you wouldn't lose your place in line. However, we completely understand that this timeline doesn't work for you.
We have immediately canceled your order and processed a full refund to your original payment method. We sincerely apologize for the inconvenience and the misunderstanding, and we hope to have the chance to welcome you back to Otticanet in the future.
Kind regards
Otticanet
Reply from Otticanet
Hello Rabah,
Thank you for sharing your feedback with us. We are truly sorry to hear that the packaging didn't quite meet your expectations.
We want to reassure you that as an official distributor, we always send our customers the exact, original packaging provided to us directly by the manufacturers. Sometimes brands update or change their cases and boxes, which might look different from what you were anticipating. We hope this gives you complete peace of mind regarding the authenticity of your glasses!
We truly appreciate your business, and we hope to have the pleasure of welcoming you back to Otticanet in the future. Please let us know if you need anything else.
Kind regards
Otticanet
Drop shipping website
Drop shipping website. Run
They get you with a discount and then tell you that finally the product should arrive in few weeks…complete scam..run away
Still waiting for a feedback I wrote many mails, absolute nightmare, go elsewhere.
13 April 2026
Unprompted review
Reply from Otticanet
Hello,
we completely understand why the waiting time might have caused some concern, and we are very sorry for the frustration.
We want to reassure you that we are an official retailer. When a pair of glasses isn't in our immediate stock, we order them straight from the manufacturer. This guarantees you get an authentic product, even though it can sometimes take a little longer.
It was great speaking with you over email, and we're thrilled to let you know your glasses are officially on their way! FedEx will have them to you in a few days.
We hope you love your new glasses, and please feel free to reach out if you have any more questions.
Kind regards
Otticanet
I have been waiting on my sunglasses…
I have been waiting on my sunglasses purchased on 3/24/26 order number OTS-15954. Today is 4/10/26. I would like to cancel and request a full refund.
24 March 2026
Unprompted review
Reply from Otticanet
Hello Kera,
We are truly sorry for the long delay with your glasses. We completely understand how frustrating it is to wait, especially when an item unexpectedly goes on backorder.
We have successfully canceled your order and processed a full refund to your original payment method, as you requested.
We sincerely apologize for letting you down this time. We would love the opportunity to provide you with a much better, faster experience in the future. Please let us know if you need anything else in the meantime.
Kind regards
Otticanet
The Sunglass purchased was authentic
The Sunglass purchased was authentic, brand new and came with the authenticity certificate. Very reasonably priced, item was delivered in 3 business days from Italy (Europe) to North America. First class customer service!!! Thank you Arianna.
16 March 2026
Unprompted review
Reply from Otticanet
Hello Emma,
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do: satisfy our Customers!
We are so grateful for your kind words.
We’re glad that you enjoyed our authentic products, special prices and fast shipping.
See you next time!
Best regards
Otticanet
Exceptional service from start to…
Exceptional service from start to finish. The option to handle customs fees upfront saved a ton of time, and the support team's response time was genuinely impressive — fastest I've experienced. Highly recommend.
1 April 2026
Unprompted review
Reply from Otticanet
Hello Roland,
Thank you so much for taking the time to leave us a 5-star review.
We are really happy to know that you like our prompt Customer Service and our rapid shipping.
For shipments to Switzerland we offer a special service that guarantees very fast shipping avoiding Customs delay and further costs.
See you next time!
Kind regards
Otticanet
I will forever purchase my designer…
I will forever purchase my designer sunglasses from this company. The order process and shipping time were seamless and fast and my sunglasses arrived in perfect condition. In the past, I have purchased sunglasses from high end department stores which had to be returned because of damage and poor quality control but have never experienced this issue with Otticanet. I have nothing negative to say about this company and highly recommend them!
26 March 2026
Unprompted review
Reply from Otticanet
Hello Elizabeth,
thank you for taking the time to leave us your feedback.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
We are so happy to offer a perfect experience on Otticanet! It's wonderful to hear that you liked our fast shipping and excellent quality products.
We hope to see you again soon.
Best regards
Arianna
Otticanet
Love my Gucci Havana cats eye sunnies
Absolutely thrilled with my new Gucci HAVANA/BROWN cats eye sunnies. Nearly purchased full price in James Street boutique, so happy I saved my self over $250!
Arrived fairly quickly to Australia despite the instability in ME
1 April 2026
Unprompted review
Reply from Otticanet
Hello Alioop,
Many thanks for the 5-star rating!.
It’s wonderful to hear that you love your new Gucci sunglasses at a very good price!.
We ship to Australia and all over the world with international couriers and the priority service.
We hope to see you again soon!
Best regards.
Otticanet
Damaged glasses and horrible customer service
They sent me damaged glasses and then said they asked for pictures to assess and I did and they just stopped responding to me! Horrible product and even worse customer service. At least respond to me. Scam!!!
9 March 2026
Unprompted review
Reply from Otticanet
Hello Karyn,
We are truly sorry to read your feedback and to hear that you are experiencing an issue with your new glasses. We completely understand your frustration.
First, please accept our sincere apologies for the delay in our reply. Unfortunately, due to a technical glitch, we didn't receive your initial email with the pictures, but we are glad to have them now.
After reviewing the photos, it appears that the frame just needs a quick adjustment to loosen the arm's screws. The quickest and safest way to fix this is to visit a local optical shop. Opticians perform this kind of adjustment every day; it typically takes only a few minutes and is almost always complimentary. This will quickly solve the issue and ensure your sunglasses fit you perfectly.
We know it is an inconvenience to make this extra trip, and we deeply appreciate your patience. Please let us know how it goes or if you need any further assistance, we are always here to help.
Kind regards
Otticanet
Great price for quality sunglasses and…
Great price for quality sunglasses and quick shipping highly recommended
30 March 2026
Unprompted review
Reply from Otticanet
Hello Nijas Eminovski,
Many thanks for the 5-star rating.
We’re glad that you enjoyed our hight quality sunglasses at a special price and our fast shipping service.
We’re looking forward to having you back again soon.
Best regards.
Otticanet
Smooth experience
Smooth experience
Even the follow up
I used otticanet for more than 2 years
Even costumer care is proactive
Shipping experience was flawless
26 March 2026
Unprompted review
Reply from Otticanet
Hello Omar Alotaibi,
Your 5-star review brightens our day! Thank you so much for taking the time to leave us feedback.
We are thrilled to know that you enjoyed our Customer service and after sales service.
We know how important it is to receive goods quickly and to have a perfect purchase experience!.
Your input is incredibly helpful in maintaining our high-quality standards.
We hope to see you again soon!
Best regards.
Otticanet
I had a great experience with…
I had a great experience with Otticanet! I recently ordered Gucci sunglasses and I’m very happy with my purchase. The glasses are 100% authentic, stylish, and exactly as described on the website.
Shipping was fast, and everything arrived in perfect condition. The packaging was secure and looked very professional.
I would definitely recommend this store to anyone looking for designer eyewear at good prices. Will order again!
27 March 2026
Unprompted review
Reply from Otticanet
Thanks so much for taking the time to leave us your feedback – it’s much appreciated!
We’re happy to see that you had a 5-Star experience at Otticanet.
It’s wonderful to hear that you love our genuine products, our fast shipping and our safe packaging.
If there’s anything we can do to improve our offering, please let us know!
We’re looking forward to having you back again soon.
Best regards.
Otticanet
Otticanet is my family business for sure
Fast delivery
Genuine products I've bought more than 20 sunglasses from them
Good price
Nice packaging
Otticanet is my family
Shamimu from canada
6 March 2026
Unprompted review
Reply from Otticanet
Hello Shamimu,
We are so grateful for your kind words.
It’s wonderful to hear that you love our fast shipping and our safe packaging. Your feedback motivates us to continue providing exceptional service to all our customers.
You are part of our family.
We’re looking forward to having you back again soon.
Best regards.
Otticanet
So happy!
I have purchased 3 or 4 pairs of sunglasses now, with nothing but great things to say! Top quality and fast delivery. So happy!
5 March 2026
Unprompted review
Reply from Otticanet
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
We are glad to know that you liked our quality sunglasses and our fast shipping service.
We hope to see you again soon!
Best regards
Otticanet
Not sure on the provenance of items
I bought a pair of LGR Reunion glasses from this website, expressed my concerns about the legitimacy of them and was pretty much dismissed by the customer service team. They couldn’t prove that they were genuine but wouldn’t accept postage for them to be returned either. I wouldn’t use them again
8 December 2025
Unprompted review
Reply from Otticanet
Hello Jason,
we didn't expect to read your review and we are sorry about this.
You received your glasses in December and after that you asked us to return them. We authorized your return, sending you a return label but then you preferred to keep them.
You informed us that the LGR logo was missing in the arm. We verified it with the manufacturer and they confirmed that the previous version of that model had not the LGR logo on the right arm.
Recently they changed the version, but the production process for the version with the LGR logo on the arm has yet to star yet.
This is why they sent us the previous version.
We guarantee that all the glasses we sell are authentic and brand new, as they all come from the official manufacturers only.
In order to compensate for the inconvenience, we offered you a partial refund and you accepted it.
We thought this misunderstanding had been resolved.
Kind regards
Otticanet
Excellent experience
Excellent experience, my Gucci sunglasses arrived in 5 days well packaged. I will buy again from Otticanet
9 February 2026
Unprompted review
Reply from Otticanet
Thank you so much for taking the time to leave us feedback!
It’s wonderful to hear that you had an excellent experience with us and that you appreciate our fast and safe shipping service.
We hope to see you again soon on Otticanet!
Best regards
Otticanet
shipping was super super fast and…
The shipping was super super fast and fed ex did a wonderful job delivering, I literally got the product 3 days within shipping, however when I opened up the package, immediately to my dismay the color of the glasses is not what I pictured, so I am requesting a return and waiting for them to respond with a return mailer.
16 February 2026
Unprompted review
Reply from Otticanet
Hello Margi,
Thank you so much for your review! We are thrilled to hear that you were happy with our fast shipping and delivery.
However, we are truly sorry that the color of the glasses wasn't quite what you had in mind. We know how tricky it can be to judge colors accurately on a screen! Please don't worry at all—you can easily return the glasses for a refund.
We want you to be completely satisfied with your purchase. Please let us know if you need any help with the return process, we are always at your disposal.
Kind regards
Otticanet
Great price good quality fast delivery…
Great price good quality fast delivery spot on
11 February 2026
Unprompted review
Reply from Otticanet
We’re really grateful and appreciate you taking the time to share your rating with us.
We are happy to know that you appreciate our special prices, fast shipping and our excellent quality products.
We hope to see you again on Otticanet!
Best regards
Otticanet
We hope to meet you again on Otticanet.
good selection and quick delivery
19 January 2026
Reply from Otticanet
Hello Hosam,
many thanks for the 5-star rating!
We are really happy when we can satisfy our customers with our products and fast shipping service.
We hope to see you again soon.
Best regards
Otticanet
Reply from Otticanet
Thanks for taking the time to leave us feedback.
We are happy to know that you like our glasses and our fast shipping service.
We hope to see you again soon on Otticanet!
Best regards
Otticanet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.