I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and providing detailed proof of return (tracking receipt... See more
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Review summary
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Excellent experience with Otticanet. I ordered a pair of Garrett Leight Ace Sun sunglasses from the UK and received them just three days after placing my order. The sunglasses were exactly as describe... See more
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I have recently received my spectacle frames ordered from Otticanet. My frames were delivered on time and as expected. Excellent quality and very much looking forward to wearing my new frames. Would c... See more
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I bought a pair of Sunglasses from Otticanet online. There was a 13% Black Friday discount which I forgot to add-on before completing my order. So basically I bought it Full Price. I wrote them an em... See more
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Company details
About Otticanet
Written by the company
WHY OTTICANET
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!
OTTICANET IS YOUR CHOICE!
Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!
FAST DELIVERY
We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.
SATISFACTION IS GUARANTEED
Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479
Contact info
Via Nazario Sauro 11B, 13900, Biella, Italy
- 0039 01520479
- info@otticanet.it
- www.otticanet.com
4.0
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically takes over 1 month to reply
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Fast shipment, great company.
Fast shipment. Great service. Low cost. Everything went well. Nothing to complain about. Nice job guys.
17 May 2023
Reply from Otticanet
Hello,
thanks for sharing your experience with us.
We are glad to know that you love our special prices, fast shipment and great service.
See you next time!
Kind regards
Otticanet
I am beyond pleased with my purchase…
I am beyond pleased with my purchase experience from Otticanet. The sunglasses that I ordered arrived in record time. I believe it was 4 days and they shipped from Italy. I will definitely be ordering other glasses!
19 May 2023
Reply from Otticanet
Hello Joy Rebecca,
thank you for your feedback.
We always ship our products as fast as possible with the quickest shipping services and we are glad to hear that you received your glasses so quickly.
We will wait for your next orders!
Kind regards
Otticanet
Reply from Otticanet
Hello Debbie,
thanks for sharing your experience with us.
We are glad to know that you love our special prices and our fast shipping service.
See you next time!
Kind regards
Otticanet
Reply from Otticanet
Hello Ryan,
thank you for your feedback.
We are glad to hear that you appreciate our authentic products and good services.
We hope to meet you again on our website.
Yours
Otticanet
Reply from Otticanet
Hello James,
your review perfectly sums up our main goals: good prices, fast shipments and happy customers.
Thank you for sharing this with the world.
Yours
Otticanet
Thanks for fast shipping and good…
Thanks for fast shipping and good quality
28 May 2023
Unprompted review
Reply from Otticanet
Hello Mohammed,
We are happy to read your review.
Our main goal is to deliver our authentic products as fast as possible.
Yours
Otticanet
Refund processed instantly after being…
Refund processed instantly after being aware the item would take too long for me to be shipped, as not currently in stock.
Great customer care. I wish I knew beforehand the availability/delivery date.
18 May 2023
Unprompted review
Reply from Otticanet
Hello Giuseppe,
thanks for your feedback.
We took note of your suggestions and we will report them to our managers. We always want to improve our website and our services.
We hope you can give us another chance in the future.
Yours
Otticanet
Received unexpected model and had to pay to resolve
Changed model without prior notice and refused to cover cost of return
18 April 2023
Reply from Otticanet
Hello Will,
we checked your order and we sent you the correct model you requested.
We order all our products to the official manufacturers. Please consider that new versions of vintage models may be updated and they may have different details.
According to our return policy, return costs are on customers' charge.
We have already received your return and refunded your payment.
Yours
Otticanet
Totally satisfied
Otticanet is legit. Have confident purchasing with them. I have not try to return anything but purchasing was no problem.
10 May 2023
Unprompted review
Reply from Otticanet
Hello David,
thanks for your review.
We are glad to hear that you have confidence in us.
Even returns are easy: 30 days return time and you can choose an exchange or a refund.
We hope to meet you again in the future and we remain at your disposal.
Yours
Otticanet
Reply from Otticanet
Hello Melvin,
thanks for your feedback.
We are happy to know that you appreciate our fast shipping service.
We hope to meet you again on Otticanet.
Kind regards
Otticanet
As long as there's no issue with your order, you'll be happy
My optometrist wrote the wrong rx so I needed to get my lenses replaced. Ottica charged me for a replacement set of lenses which I would then have to get installed.
My lenses were stuck in customs for 3 weeks, and the support provided was lacking. They did not follow up proactively and often I went for up to a week without a reply, and when one was given, it contained no useful information.
Shortly after writing this originally 2 star review, the replacement lenses were released from customs (probably a coincidence tbh).
This was the worst online shopping experience I've ever had, but I am giving 3 stars because the customs issue is partially out of their control, and eventually I ended up with what I needed at a price that was unbeatable.
8 May 2023
Unprompted review
Reply from Otticanet
Hello Kyle,
we are sorry that US Customs blocked your package for inspections. They do random controls on parcels and they don't depend on us.
When this happens, we immediately contact the courier in order to urge the process.
We are happy to know that you appreciate our unbeatable prices and we really hope to see you soon on Otticanet.
Yours
Otticanet
Reply from Otticanet
Hello Mehrnaz,
thanks for your feedback.
We always make our best in order to satisfy our customers.
Have a wonderful day.
Yours
Otticanet
Price was incredible and sunglasses…
Price was incredible and sunglasses arrived quickly and in perfect condition
16 April 2023
Reply from Otticanet
Hello Tammy,
thank you for your review.
It is very important for us to know that our customers appreciate our good prices and our fast shipping.
We hope to meet you soon again.
Kind regards
Otticanet
Amazing service, will be repurchasing from here!
Shipping was really quick, product is definitely genuine, and I actually loved the Ottica branded cleaning cloth better than the one the glasses came with! 10/10 experience :)
17 April 2023
Reply from Otticanet
Hello Eleanor,
thank you for sharing your experience with us.
We are so happy to know that you love Otticanet branded cleaning cloth. It's a special gift for our customers.
We hope to meet you again soon.
Kind regards
Otticanet
Great selection at amazing prices
Great selection at amazing prices. Fast shipping and seamless transactions.
17 April 2023
Ordered 5 pairs of Sunglasses
Ordered 5 pairs of Sunglasses, got the 2 pairs on tme, delivery time respected, very happy with them. Now I just hope the rest arrived as promised...Only time can tell will update once I have them
17 April 2023
Unprompted review
Good site for sunglasses but lacks measurements
Good site for sunglasses. Lots of selection. However, they need to put the measurements of the sunglasses so customers can get a better idea of their size. I ordered a pair and they were way too small, but had I known the size I wouldn't have ordered them and then end up returning them.
Customer service was great for the return, but disappointed I had to return the glasses at my expense since they were too small and the site did not have measurements listed.
20 March 2023
Reply from Otticanet
Hello Teeravis,
thanks for your feedback. We are glad to know that you like our web-site, our selection of glasses and our great Customer service. We are really happy when we can satisfy our Customers. The glasses information is available in the description section when the official manufacturer provides it to us and according to their request.
Many thanks for your suggestion, we will forward it to the manufacturer in order to improve the experience on our web-site.
We hope to meet you soon again.
Kind regards
Otticanet
Brilliant experience!
Cheaper high end goods than anywhere else, prompt postage and EXCELLENT communication. Thank you!😀
19 March 2023
Happy with my order!
I was hesitant due to mixed reviews, however I am happy to share that I personally had a fantastic experience shopping with Otticanet. They had a style that I had been looking for (sold out everywhere else) at a reasonable price. They were delayed by a few days and their customer service proactively communicated updates. It arrived in perfect condition. I will shop here again!
17 March 2023
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