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OTB Hair Reviews 

1,532
•
TrustScore 4.5 out of 5

4.7

Beauty Products Wholesaler
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Review summary

Created with AI, based on recent reviews

Evaluating 979 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently emphasize the exceptional value, mentioning that professional hair products are offered at very reasonable prices compared to other online stores. People also frequently praise the smooth ordering process and the reliable delivery service that ensures parcels arrive quickly and securely packaged. Though some customers experienced occasional problems, noting instances of damaged items or unexpected color variations in their received orders. A few people also reported frustrating delivery delays caused by shipping providers and expressed difficulties when trying to resolve these issues. Despite these minor setbacks with transportation and packaging, most individuals remain very satisfied and plan to continue purchasing from the business.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently praising the exceptionally fast and... See more

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the high quality items... See more

Price

Consumers find price to be positive, frequently highlighting very reasonable, competitive, and amazing rates... See more

Service

Users describe positive interactions with service, highlighting prompt communication and overall reliability.... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more

Rated 5 out of 5 stars

I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more

Rated 5 out of 5 stars

Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more

Rated 5 out of 5 stars

OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more

Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Hair Product Store

Written by the company

OTB Hair & Beauty

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,532)

928 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good price for the product and quick…

Good price for the product and quick dispatch. Item delivered but left outside in the rain and not discovered until someone came to my door to deliver a letter! Conclusion, product great, delivery company rubbish. No note left to say parcel had been delivered. Btw we were at home on the day of delivery!

1 June 2026
Rated 1 out of 5 stars

all my products arrived damaged.

All my products arrived damaged.

5 June 2026
OTB Hair logo

Reply from OTB Hair

Dear Maria,

We're sorry to hear your products arrived damaged. Unfortunately, we were unable to locate your case in our system.

Could you please contact info@otbhair.com. Our customer service team will be happy to review the issue and assist you further.

Thank you for your feedback.

Kind regards,
HWS Beauty Team

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