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OTB Hair Reviews 

1,544
•
TrustScore 4.5 out of 5

4.7

Beauty Products Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 984 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that their purchases consistently arrive on time without any unexpected delays. People are also very satisfied with the very reasonable prices and the wonderful selection of professional hair care items available. Buyers often mention that everything is carefully wrapped and arrives in perfect condition ready to use immediately. However, some reviewers were not happy with delivery service problems and frustrating courier delays affecting their orders. A few other people also felt that receiving damaged packages or missing items created a negative overall impression during their purchases.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting exceptionally fast and... See more

Product

Consumers find product to be positive, highlighting high quality, great value, and fantastic results.... See more

Price

Customers had positive experiences with price, consistently highlighting great offers and competitive costs... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support. Consumers... See more

Order

Reviewers mention positive feedback about order experiences, highlighting great prices, superfast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Full lines of professional hair dye products available with the best price compared to many other stores online! Retail purchase available, many other online sellers only accept trade accounts. Speed... See more

Rated 5 out of 5 stars

I discovered OTB hair researching on Internet, looking for hair professional products. Since then, I became a loyal customer. Competitive prices, always less than other stores. Original products well... See more

Rated 5 out of 5 stars

Arrived quickly ,well packaged ,good price.I was advised by my hairdresser to use this as my lowlights weren't lasting . Love these products, you only need small amount ,smells lovely, hair in... See more

Rated 5 out of 5 stars

OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient.... See more

Company details

  1. Beauty Products Wholesaler
  2. Barber Supply Store
  3. Beauty Product Supplier
  4. Hair Product Store

Written by the company

OTB Hair & Beauty

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,544)

942 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I ordered Wella Shinefinity 07/81 Smoky…

I ordered Wella Shinefinity 07/81 Smoky Opal. Going by the picture it should be a silvery colour. Put on my hair and it has turned my white blonde hair a dirty brown! Absolutely shocked that this has happened and really unhappy that I have purchased something going by the colour on the website and have now had my hair ruined because it is not that colour at all.

18 May 2026
Unprompted review
OTB Hair logo

Reply from OTB Hair

Dear Laura,

We are very sorry that this has happened to you.
Please email us at info@otbhair.com so we can look into this issue. Thank you for your feedback.

HWS Beauty Team

Rated 1 out of 5 stars

Still not ever received my order i

Still not ever received my order i
Or had any emails replied too regarding my order .

7 May 2026
OTB Hair logo

Reply from OTB Hair

Dear Deborah,

We are very sorry to hear that you still have not received your order.

Please review the latest email we have sent regarding this matter, as it contains the most up-to-date information about your order. Thank you for your feedback.

HWS Beauty team

Rated 5 out of 5 stars

OTB are a fantastic company

OTB are a fantastic company. There website is easy to navigate. The prices are more than reasonable. They give you free gifts when ordering over certain amounts. Delivery is always fast and efficient. The products are exactly the same as anywhere else, always well packaged. I don’t use anyone else anymore. Highly recommend this company 👍

5 May 2026

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