I bought six skim boards for the eldest six of my eight grandchildren! The product is excellent and I'm sure they will be well received when I give them to the grandkids in Newquay in two weeks ti... See more
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Review summary
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Good quality wetsuits. Straight forward ordering. Had to return an item due to a sizing issue, which was a simple process and once item had been received the money was refunded in good time. Would of... See more
I got 2 mens shorty wetsuits for me and my son. Had to return my first one as it was too small. Return process was clunky, had to arrange my own courier, and took over 2 weeks to get my money back. W... See more
Company replied
The ordering/purchasing side was fine, but the returns service, involving Evri, is average. 1 'missed collection', yet I was in the house and by the time I got to answer the door, the driver had a... See more
Company replied
Company details
Written by the company
Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.
Contact info
8 Wentworth Rd, Heathfield Industrial Estate, TQ12 6TL, Newton Abbot, United Kingdom
- 0845 576 7686
- info@ospreyactionsports.com
- www.ospreyactionsports.co.uk
3.8
Great
5K reviews
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Reply from Osprey Action Sports
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Fast delivery great life jacket
Fast delivery great life jacket
High quality life jacket, fits great and does the job. Quick and reliable delivery, was first time using Osprey and i’d use again
24 June 2026
The sizing guide is totally wrong
The sizing guide is totally wrong. I ordered a wet suit. It was too small. I emailed them to return and got no reply.
22 June 2026
Reply from Osprey Action Sports
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Was looking around for a robe like this…
Was looking around for a robe like this to put on after a sea swim but also post Ultra runs and this robe delivers. Lovely and cosy, the right length and was perfect post my Gower Penisula run at the Love Trails festival.
Product as described and good value for money as other robes cost the earth.
Delivery service as stated and packaged very well.
16 June 2026
Quality products at fair prices
Very good website and reviews. Good offers and good quality products.
Quickly despatched in time for our trip.
26 June 2026
Reply from Osprey Action Sports
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
I returned an item a month ago and…
I returned an item a month ago and still
Don’t have the refund
I’ve sent several emails and calls and still waiting on my refund
18 June 2026
Reply from Osprey Action Sports
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues has now resolved this for you.
Kind regards
Customer Service Team
Ignored, avoid, no goods no money.
Ignored, items not delivered, incorrect items delivered, picture of "Wet suit" being posted through letter box is obviously a repair patc, surf board sitting in delivery depot , no money, no stuff, go on holiday with no gear or spend fmgear money on holiday, horrible behaviour
17 July 2026
Unprompted review
I ordered two Medium Tall wetsuits
I ordered two Medium Tall wetsuits. They arrived quickly and well packaged.
The fit is perfect for my 18 yr old (just over 6ft, wears Small) and a little growing space left for my 15 yr old (5'8 wears Small). Great quality and nice detail.
14 June 2026
Set my order back for a refund over a…
Set my order back for a refund over a month ago never got a refund
18 June 2026
Reply from Osprey Action Sports
Good morning Ollie
I sorry to hear about the issue you have had.
If you would like to contact our customer service team, they would be happy to assist you.
Kind regards
Customer Service Team
Shameful Customer Service.
It has been 3 months and I have still not received my refund. I have sent 15 emails and all I get are automated responses from Moleboheng and Thulisile. I have sent proof of return and I HAVE STILL NOT RECEIVED MY REFUND. The automatic responses say it is a busy time and I have been contacted. These are complete lies! Do not order from this company. Absolutely disgusting customer service.
7 May 2026
Unprompted review
Reply from Osprey Action Sports
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Rockpool adventure.
Tested the Osprey water shoes out in the Tarns around Grasmere for the first time!
Perfect for the job, comfortable, secure grip, the water drains effectively on exiting the water, dry off timely 👍
Well worth the price.
13 June 2026
Item never received!
My issue is still not resolved but Osprey possibly have the worst customer service team i have ever tried to contact. I am still awaiting an item I purchased on the 18th June and everytime I have emailed about this I get no sense back whatsoever and it is taken them almost a week to get back to me at a time.
I am still without my order and as a result out of pocket.
I will never order from them again!
19 June 2026
Reply from Osprey Action Sports
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
First place I looked….
Having ordered Osprey products for myself before, it was the first place I looked for swim boots for my son and his partner. They are very impressed with the quality and fit, especially the zip fastening which makes getting them on and off very easy.
11 June 2026
Very dissatisfied
I ordered an Item from Osprey well in advance of my holiday, paid for next day delivery, after waiting 4 days, each day receiving a text saying driver could not deliver, I took a day off work to be there for the delivery only to receive a text to say they tried to deliver and no one home??
On calling Osprey I found them dismissive and didn’t seem to care.
Not impressed and will never purchase anything from them.
I had to spend the day before leaving on holiday looking in shops for the item I ordered from Osprey.
15 June 2026
Reply from Osprey Action Sports
We are truly sorry to hear about the difficulties you experienced with your recent order and delivery, especially with your holiday approaching. We understand how frustrating it must have been to take time off work and still not receive your item, and then to feel unheard when you contacted us. We are reviewing our delivery process and customer service interactions to prevent similar situations. We appreciate you bringing this to our attention.
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