OSM Worldwide Reviews 

Bought a keyboard from Hong Kong on December 17th, and it got to Chicago on the 22nd, I thought it would be directly to USPS but no, it went to OSM and now it’s traveled to a place an hour from my house and has been sitting in what I assume is their warehouse for two whole days with no updates when I know for a fact a USPS distribution center is literally less than 15 minutes away. Genuinely the worst logistics company to ever exist and if I ever buy anything again I’ll be checking if they use OSM, if so I’ll either ask them to change or just not buy from there. OSM needs to get their stuff together though I doubt they can with their piss poor review status on TrustPilot

Amazon, you need to stop "partnering" your shipments with this company. Close to a month since I placed my order!

I purchased knives from Matsato. This is the horrible shipping company they use. Absolutely no communication on your order. My order sitting for 5 days with a label created but takes 7 days for the USPS to get the package. Currently sitting somewhere in the State of Georgia. 7 days moving from Florida to Georgia.

I'm replacing my review Matsato from 5 stars to 1 star because they use this shipping company.

I ordered a book on 11/6/2025. Estimated delivery between 12/2 and 12/16. On November 13 tracking said the package had left the shipper facility. Between 11/13 and 12/16 there was no further tracking information. The evening of 12/16 I received a delivery update saying delivery was delayed until 12/20.
There is no reason whatsoever that it should have taken this long to ship one item. Furthermore, when it says “Track Package”, there should be tracking information provided. I find it hard to believe this package has not moved since 11/13. However, after reading many reviews for OSM Worldwide, I’m inclined to think anything is possible. This company should most definitely not be in the business of logistics as they are miserably incompetent at it.

If I could, I would rate this company a -10 . Been waiting for two days for it to go from Georgia to North Carolina and still no update this company straight up sucks.

Tracking for the package from the retailer shows that it’s been stuck at their York PA warehouse for 20 days and USPS is awaiting item. I email OSM Worldwide and they provide their own tracking which shows delivery two weeks ago in Saturday at 4:30pm but no physical proof. I was also outside raking leaves at that time and my cameras also show no one delivered anything. Their customer service is not helpful and potentially lies about delivery. Look at all the reviews out their stating the same thing.

I've had two shipments lately from OSM and both have unreasonable delays to get my product delivered while saving them money and the sellers who use them. This is the problem with our providers of stuff today in that no one cares to satisfy the customer unless they pay through the nose for shipping and that relates to the customer satisfying themselves. He**, you can't even get anyone to talk to you on the phone anymore. Hereafter, if a supplier uses OSM, I will not buy from them. Start asking !

Loved the business I ordered from but will never order again unless there is a different shipping method. My package left on October 10th, it got all the way to my local distribution center, sat there 2 days then went to a facility 18 miles away, now it's 4 hours away in Chicago. Was to be delivered on the 18th, now date is 'unknown'. Reached out with no response. Company is useless.

All I can say is they suck! I will be asking the merchant what shipping company they use from now on and if it’s OSM Worldwide I will no longer buy from that company. 3 time it has taken 2 plus weeks to receive my package and my latest package is now lost! The retailer is now receiving my order and luckily I purchased shipping insurance so I will receive a new order but who knows when that will happen. Dixxon flannel company needs to change shippers or they will loose my business. There is no way to hold OSM responsible for anything they always have some piss poor excuse or no clue who, what, where or when. The worst shipping company ever!

I had to return a damaged item to the UK and have it reshipped. The item shows that it cleared Customs in Long Beach, CA on Sept. 18, 2025. It is now October 21st and no update, no package, and I have not gotten a response from OSM regarding the package. No company should be using this carrier!!

It’s been two days since my tracking package page has been updated. After contacting them, not much was done at all. Pathetic.

Wasted a lot of time, effort, and fossil fuels shipping my package in a perfect circle with the destination at the center.

Package overdue by 3 weeks+ busjness shipped package and gave tracking number. OSM Doesnt even recognize number. Probably lost.

Claims to speed up delivery of mail /packages, but in reality they cause unnecessary delays. Very poor service.

There's something really wrong here. Really, something stinks. All of these frustrated people, like me waiting and waiting for our packages supposedly shipped through OSM Worldwide. Today is September 8, 2025. My order has been delayed in transit since July 31. I'm never going to see am I?

OSM is truly useless!! I wonder how many companies lose business because they choose to trust them with delivery. You pay premium rates for substandard laughable service. These clowns have had my package for a week no updates on tracking, no movement, no progress. Enough is enough. I will boycott every company using them.

OSM handled two packages that were never received, despite I contacted them to get help with these packages their response was “ Please contact the USPS directly for further assistance on your package. The tracking number is shown below”… so they handled the packages, the merchandise is never received but I have to contact USPS. Customer services is something un-existing with this company. I will never use their service, but unfortunately the product I buy uses this company for delivery. I wonder if I will ever received any package sent through OSM.

I don't understand how I paid $33 for EXPRESS shipping but my package is still sitting in York, PA two days after my promised delivery date. This service is horrible. Companies need to stop partnering with OSM if they want to stay in business. This company will bring other businesses down with them. Reading these reviews is just like reading my own experience over and over again. Shameful.

It’s currently May 21st I ordered my business inventory February 11th. The tracking updated last night saying my package is in GA. My expected deliver date was May 11th now it’s May 27th!

I ordered some shoes from Hike Footwear. The shipping track says OSM is the company carrying out the last mile of the process.
These shoes have been walking for so long waiting to be delivered, that, probably they are worn out by the time they get here.