Birthday dinner was a total bust :(
l've been to Orrange a few times and the previous visits were okay with the food and service being a lot better than my last visit. I made reservations for 6 to celebrate 2 birthdays. The staff at the front desk were friendly but they sat us at a ridiculous long bench table right by the kitchen. The table sat everyone looking out at the restaurant instead of looking at each which meant that you couldn't chat with most of the other folks at the table so I told the hostess the table didn't work. They were good to move us to another table so we could actually see each other and try to talk but the place cranks the music so even at that table it was hard to hear each other. At one point in the evening the music was turned down a bit which was nice because we could chat but then it was turned back up and conversation was more of a chore than enjoyable.
The server was nice but not what I would call efficient and she was wearing WAY too much perfume. When you can smell perfume over the food as they place it in front of you it's a bit much. One of the folks at our table is sensitive to scents like that and she started to feel unwell part way through the night.
We got our drinks then waited, we put our appy order in and got the food fairly quick then waited. It took a long time before the waitress returned to take our main course order. Everyone at our table was puzzled and annoyed with how long it took to do that. The waitress came to the table awhile later saying one of the dinners was messed up while cooking (and of course it was one of the birthday persons meal). She offered a salad for her while our meals were brought out which was okay but the salad looked like a bit of lettuce on a small plate. Everyone else got their meals and three of the 5 were unacceptable. Two of the rib dishes had cold ribs and sloppy fries and the chicken and waffle dish ended up with cold waffles and tough chicken with batter that was way over cooked. One person with the ribs ate anyway because they were starving but the chicken and waffles and one rib dinner was sent back. We asked to see the manager and he offered a few things initially that didn't do much to make up for the experience at that point. He then offered to comp the two meals sent back (which is a total no brainer seeing as they were uneatable ) and took a percentage off the other meals. He also offered free drinks which we didn't accept because 4 of the 6 folks weren't drinking. He was trying to make up for the experience which was appreciated. The last thing error was the person who got their meal late wanted to take what she couldn't eat home and asked for a container which the waitress forgot. I had to go to the kitchen where there was a group of staff standing in a circle chatting to ask for it. The entire experience from the time we were seated to the time we left was a failure.
We told our friends before making the reservation that Orrange in the past was good which is the only reason we opted to try it. I felt so embarrassed that their birthday dinner out was a bust. Needless to say we will not be going back.