Original Grain Reviews 359

Beautiful watch! I love it. The only thing I would do differently is take the 2 extra links you send and put them on the watch. First watch I have ever bought in my life that was too small out of the box. Had to go to a jeweler to have the links put in. Other than that, perfecto!

Was gifted this watch for Christmas…within two months I had to pay for a battery replacement. 100$. Two days later the watch hands started colliding with each other, could’ve been the watch repair guys mistake, anyways he offered to fix it for free. Everything’s all good for about a month until my watch clasp bent out. No idea how it happened, anyways I emailed customer service, they seemed great, as they would respond to my first emails, and promised me a replacement each time I emailed. However after I replied to those emails, I would hear nothing. I tried this about 12 times, and then gave up. Useless. I figured I could try and bend the watch clasp back in, which kind of worked. About a week later my watch hands fell off from the rotater. I can’t stress enough how disappointing my experience with this company has been.

500$ watch not operable right out of the box, western ford f series. My wife bought it for me for Father’s Day…. Really nice looking watch but buyer beware. Now it’s just a bracelet. Trying to recoup our money.

I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2-3 day shipping, however the delivery time ended up as 8 days. The delivery communication was fairly slow and vague, however, I did begin to receive daily marketing emails as well as daily marketing text messages. Peiodical sales coms are fine; However, theirs seem to be too frequent.

I emailed 7 times immediately after ordering to change my address as it was incorrect. Not one response and now my watch is going somewhere else and I won't get it. I own a few other original grains as gifts, this was the 1st one I bought for myself, terrible experience and I won't get my watch.

Ordered a Mystery watch from an offer I got. Watch was touted as being "Worth at least $199". The one I got is kinda plain, about what I'd expect for the $99 I paid. But I checked the website and it currently sell for $134! I contacted them and they said "Well actually you are lucky. It usually sells for $249". How insulting! If I can buy it now for 134 then it is worth exactly 134. Sneaky way they have of unlading their poor sellers I guess.

Pretty awsone products and services love the watched and what theyvstand for.

I was a little disappointed the watch is on the small side I picked it for the color seems decent quality it's there most expensive but it's too small for my taste

Great products

Was told my watch would ship 7 days after purchase. 10 days later the order hasn’t even been fulfilled. Have reached out to the company multiple times over the course of three days and have received zero response from the company. If I go to place an order for the exact watch today, the website claims it would ship in four days. This company is a joke. Their customer service is nonexistent.

I have purchased two watches for my husband from this company so far. The last was a limited edition orange piece, I also purchased the warranty along with the piece. Long story short, I sent an email to customer support and not even two minutes after I sent it did I receive a reply with instructions on how to receive a replacement to a piece that had broken. I didn’t have to do anything but confirm my address. I received the replacement within two days. Top notch service and products, will definitely purchase from this company again!

Got the watch. (FINALLY). The watches are great. I feel the only reason I received it was because my card company withheld payment. And I got the BBB involved.

Junk. Assembled in China. Poor customer service

DO NOT TOUCH THESE WATCHES...TOTAL SCAM ...THEY ARE MOST DEFINITELY FROM CHINA...I BOUGHT MY HUSBAND ONE...PAID A LOT OF MONEY FOR IT...PARTS FELL OFF AFTER A WEEK AND INFORMED THEY DONT HAVE PARTS...REALLY!!! SOMETHING THAT HAS BEEN SUPPOSEDLY HAND CRAFTED FROM WHISKEY BARRELS 🤣🤣 WAS OFFERED TO BUY THE WATCH AGAIN AT HALF PRICE 🤣🤣...FURTHER CONFIRMING HOW CHEAP THEY ARE TO MAKE AND DEFINITELY NOT GENUINE...CHINESE CRAP!!!

Received the beer barrel watch. Bought for my husband’s retirement l, he loves it.

I bought the watch as a wedding gift (11/29/24) for my husband. Three days after I gave it to him the wood fell off a link in the band. I immediately contacted Original Grain. They offered to send a new link to me. I verified that if it was being sent USPS that it would need to go to a different address. Needles to say they sent it incorrectly, and the part was sent back. I contacted them again and verified the address. Again, the part was sent incorrectly, a total of 3 times. Finally in February a part was sent, but it was the incorrect part. I once again contacted them. This time I was told the the links were currently out of stock. Finally, 2 days ago I was sent an email that the part was back in stock and the price for said links. I contacted them again and said that they were sending me a link for free since it had only been 3 days that my husband wore the watch. The reply I receive back from Genesis was the 2 additional links were included in the box with the watch and that any additional link came at a price. I guess if you use the 2 links when you get the watch so that it fits your wrist is not taken into consideration. Sadly, I would not recommend this watch. The costumer service I have received is beyond unacceptable. So beware.

I bought the "Whiskey Black Rugged Automatic 44mm" watch for my husband late last year for his birthday, it is incredibly gorgeous and unique! It has worked well and still looks fantastic after almost 5 months. You do have to wear it daily for it to keep time which is not an issue for him. So far we are very happy with our purchase!

Customer service is excellent!!
I ordered the caseback & engraving option. Customer service sent an email asking for info but it got lost in my junk mail. They sent a 2nd email!
And I was able to order the engraved caseback separately since my watch order was already in process. They saved the day- thank you OG.

I was in the hunt for the Grand Ole Opry watch. I signed up for SMS and received a text for $100 off - no stated restrictions. After clicking the text link I noticed the $100 off was not displaying. I contacted Customer Service and got the run around, and they would not honor the discount. Maybe they just saved me from a disappointing purchase experience.

Beyond disgusted the stress after all this waiting I got contacted by border force due to my near $3000 purchase asking me for so much documentation. It's so stressful and felt alone because I'm in Australia and they are USA. I have paid priority shipping as well . I told them and said they checked with warehouse and sorted it out . No they haven't. DO NOT BIY FROM THIS COMPANY THEY ARE A DISGRACE AND SPREAD IT ALL OVER THE WORLD VIA SOCIAL MEDIA AND PEOPLE YOU KNOW. Go somewhere else. DO NOT BUY HERE PLEASE DO NOT BIUY HERE