Giving a 4 only because we had an issue on a watch given as a gift and shouldn’t have even minor issues 30 days in. But that being said we contacted them, took it to a jeweler for the fix, submitte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wanted to try the brand and needed the purchase to arrive within 6 days due to being a gift. I ordered the 46mm Teal and Bronze, (which seemed to be a fine quality watch) paid the addition fee for 2... See more
I've been ordering from Original Grain for probably four or five years now. I have purchased eleven of their watches so far. This experience was just as easy as the rest. There was even a little bi... See more
I absolutely love my Forest Fire watch — the red color version is stunning! The purchase process was simple and smooth, and when I needed to order additional links, customer service made it quick and... See more
Company details
Written by the company
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Contact info
United States
- support@originalgrain.com
- www.originalgrain.com
3.9
Great
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Beautiful time peace
20 October 2025
Great watches and excellent customer service!
We have bought several watches and have loved them. We needed a new leather band. Your customer service has been soo great to work with us. My man is 83 and was a camp director in Lake Lure NC so your wood watches are perfect for him. Excellent service! Many Blessings to you!
! Jean Godley-Cooper
17 October 2025
Really nice gift
Really nice gift. Well made, had a good weight to it. Several people asked about it at the party.
6 October 2025
Affordable timepiece for every environment
Great order experience and great customer support. Unique offering appropriate for all occasions.
16 October 2025
Another satisfied customer!
the company was very prompt in responding and completely kept their word as far as warranty goes!…GREAT JOB!!!!
17 October 2025
Beautiful Watch
This watch looks great, solid, and very well made. For guys with bigger wrists like me, you'll have to use the extra links they send with it. You'll need a special tool to add the links or go to a jeweler.
14 October 2025
The watch and ring look amazing
The watch and ring look amazing. I can’t wait to give it to my husband (in two months) for his birthday. Order was received in a timely manner.
Thank you
Kelly L
17 October 2025
We have ordered a couple gifts from…
We have ordered a couple gifts from them and always beautifully packaged and we absolutely love the watches and rings.
17 October 2025
This is a gift for someone who has…
This is a gift for someone who has everything. I couldn't wait to see what this watch looked like in person.
When I opened it I was WOW what a beautiful watch. I'm very pleased with it. I didn't think it would be so awesome.
14 October 2025
The best
The best. I had a slight concern with my new watch when it arrived. I contacted them and they shipped me another watch without question. 5 stars for the watch and 5 stars for the service.
14 October 2025
You know I love you guys
You know I love you guys. I own 6 or 7 of your timepieces and I wear them more than most others for certain. Well made. Compliment grabbers. Sharp looking and rugged tough. You know I think they make even me…better looking.
13 October 2025
The watch’s are beautiful …
The watches finally came and they look even better in person. Beautiful they are a Christmas gift for a special person, in Scotland. Well made the wood inlays are smooth, with a lot of luster and could be worn with casual clothing or formal clothing.
15 October 2025
I have ordered twice from the company…
I have ordered twice from the company and have been satisfied with both purchases. It's easy to purchase and customer service is very knowledgeable and helpful. The watches are worth the money and shipping is accurate when they give you the date.
14 October 2025
Great product
Great experience, was surprised to receive watches so quickly, great quality
14 October 2025
Reply from Original Grain
Hey thanks for sharing your experience & coming back to be a customer! I'f you ever need anything feel free to email support@originalgrain.com & our founders email is Andrew@originalgrain.com who can help you with anything thats not being delt with.
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