Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
Company replied
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
Company replied
Company details
- #12 of 23 best companies in Travel Agency
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
969 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have booked ticket and paid extra for…
I have booked ticket and paid extra for meals which I never received,
9 June 2026
Reply from Orientvacations
Dear Regan customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Victor did great job
10 June 2026
Unprompted review
Reply from Orientvacations
Dear Lovepreet Johal,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Orient vacations were so helpful when…
Orient vacations were so helpful when my flights got cancelled by another provider. They stayed on the phone with me while trying to find other similar flights and were genuinely kind and patient. They helped me to stay calm in a very stressful situation.
8 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Cyrus was very helpful
Cyrus was very helpful. Thank you very much for all your help and support.
8 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear Kabir Mahato,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
The help i received from the operator …
The help i received from the operator was excellent. I had a few problems but when I made contact with him he spent numerous hours sorting out my mistakes... very much appreciated to this man
6 June 2026
Reply from Orientvacations
Dear Steve,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
I was trying to book a flight DIY on…
I was trying to book a flight DIY on the orientvacations, when a lovely customer service agent rang. Booking via the website was a sad moment as the seat had gone.
FORTUNATELY Thank God and Thank you to NED who has lent expertise and strived to help me significantly reduce my layover flight time and finding me an itinerary that valued my time and preferences. I really liked the human aspect of being able to talk about my needs and wants and NED made it work. Great work 😊💯
5 June 2026
Unprompted review
Reply from Orientvacations
Dear Denisse Coleen Aranas,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
What a waste of time
What a waste of time! Done all the procedure to book a flight, add it payment details and when I clicked on book now button, SORRY no seats available.
Is it possible that in 2026 still don't have real time availability? Frustrating
5 June 2026
Unprompted review
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Joy is great and helpful
4 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Great guidance for booking process.
4 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
A help that was just in time!
28 May 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Very helpful and friendly staff.
2 June 2026
Reply from Orientvacations
Dear Anja Marina,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Thanks for prompt response and great…
Thanks for prompt response and great customer service. Joy Taylor was a great guy to deal with.
2 June 2026
Reply from Orientvacations
Dear customer,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Great service
The representative took his time to explain everything all the benefits and found the best deal for me
28 May 2026
Reply from Orientvacations
Dear Victoria,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Great experience very helpful
Great experience very helpful, all questions get answered and they try their best to make you happy with the outcome. Thank you Krain
30 May 2026
Reply from Orientvacations
Dear Serife,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear Steve Thompson,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
Reply from Orientvacations
Dear Raman,
Thank you for your message. I’m glad to hear that everything went well.
It was a pleasure assisting you, and I hope to be of service again in the future. Please feel free to reach out if you need any further assistance.
We truly appreciate your support and look forward to helping you plan your next trip!
OrientVacations Team
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