Ernesto was great help! He called me after my payment failed so that we could book the flights I wanted. There was a slight issue from the airline with the booking but Ernesto and his manager sorted t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was booking online having trouble so rang orient vacations direct, but thought I’d sorted it so I told him I no longer needed him. Thankfully, he followed up to make sure everything was okay and dis... See more
Company replied
I had an excellent experience with Hazel. She proactively called me and helped find the best available deal. She listened attentively to my needs and completely fulfilled my request. Highly recommende... See more
Company replied
ERNESTO was absolutely fantastic. I am not sure what happened that our flights were not confirmed but he stepped to listen carefully to what we wanted to do. He used his tremendous knowledge to resol... See more
Company replied
Company details
- #12 of 23 best companies in Travel Agency
Written by the company
Orient Vacations is a team of passionate travel innovators, who are on the mission to make travel accessible and affordable, thus protecting the freedom to enjoy excursion. Whether you are looking for trending destinations, enticing tour offers, or trip inspiration, you would never fall out of expectations if you choose us. Orient Vacations is a one-stop platform, which has deployed avant-garde travel search engine that lets trip enthusiasts & backpackers find, compare, and book travel services with ease. One can expect low-cost yet amazing vacation packages & holiday deals for worldwide destinations offered by trusted travel suppliers. When you choose to book with us, we assure you to offer the best travel deals, excellent flight booking options, and affordable hotel reservations. You can compare airfares of over 800 air carriers operating across 9000+ destinations worldwide.
Contact info
84-90 HOTHAM ST, 3072, Preston, Australia
- +61 03 7076 2330
- reservations@orientvacations.com
- www.orientvacations.com.au
4.7
Excellent
973 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Orientvacations
Dear Eleonora,
Thank you so much for your kind feedback! We're grateful to hear that Kia was able to assist you diligently and efficiently. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Warm regards,
Orient Vacations
Great service by eva johnson
27 July 2026
Unprompted review
Reply from Orientvacations
Dear priyank,
Thank you so much for your kind feedback! We're grateful to hear that Eva was able to assist you diligently and efficiently. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Orient Vacations
good service from Eva
27 July 2026
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We're grateful to hear that Eva was able to assist you diligently and efficiently. We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Best regards,
Orient Vacations
Ben was great help
Ben was great help, but the reason I chose Orient Vacations was the much lower price that was advertised on Skyscanner, I couldn't complete the purchase online, but Ben called me back minutes later just to tell me that the low price was no longer available. It feels like the only reason the low price was offered is to get my contact details so someone can call me back
27 July 2026
Reply from Orientvacations
Dear Peter,
Thank you for taking the time to share your feedback. We're grateful that you recognized Ben's efforts and found him helpful.
We want to assure you that we never advertise unavailable prices simply to collect customer details. When a fare changes, our team reaches out as quickly as possible to explain the situation and explore the best available fares.
We appreciate your feedback as it helps us improve our services and we hope we'll have the opportunity to assist you with your future travel plans.
Kind regards,
Orient Vacations
Trusted and Reliable
Accomodating and easy to deal with
Highly recommended
27 July 2026
Unprompted review
Reply from Orientvacations
Dear Jeneffer,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your kind words and are delighted to hear that we were able to accommodate your request and helpful throughout your experience.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Thank you Ned
Ned was courteous, friendly and professional, easy to talk to. Thank you for your service
26 July 2026
Reply from Orientvacations
Dear Helena,
Thank you so much for your kind words! We're truly grateful for your positive feedback. We're delighted to hear that Ned was courteous, friendly, professional, and easy to talk to. We sincerely appreciate your support and look forward to assisting you again in the future!
Best regards,
Orient Vacations
Ben helped me find a great flight deal
26 July 2026
Reply from Orientvacations
Dear Byoungjun,
Thank you so much for taking the time to share your kind feedback. We truly appreciate your kind words and are delighted to hear that Ben was helpful with the great flight deal.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Orient Vacations
Great experience and special thanks to…
Great experience and special thanks to Kia.
26 July 2026
Unprompted review
Reply from Orientvacations
Dear Shamsher,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Alfred helped us
Alfred helped us , and it was really easy to book Flight
26 July 2026
Unprompted review
Reply from Orientvacations
Dear Amrit,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Customer,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Kia was great to deal with
Kia was great to deal with. She made the experience a pleasure
26 July 2026
Reply from Orientvacations
Dear James,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
I booked my tickets via Orientvacations…
I booked my tickets via Orientvacations for my trip to Delhi. It was wonderful experience. Ned helped me to book my tickets . He helped to find a ticket, prize match and got me the best prize available. I would highly recommend them if you are looking for best tickets.
25 July 2026
Unprompted review
Reply from Orientvacations
Dear kulwinder,
We truly appreciate your kind words about Ned and delighted to hear that he was very supportive during your flight booking procedure.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Orient Vacations
Ned has been great and very helpful
25 July 2026
Reply from Orientvacations
Dear Satya,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again your future travel experiences.
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Customer,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
Victor
Victor, was very helpful and met all our needs, and I recommend my family and friends booking with orient
25 July 2026
Reply from Orientvacations
Dear Customer,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Best regards,
Orient Vacations
Reply from Orientvacations
Dear Idrees,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth and enjoyable.
Kind regards,
Orient Vacations
Ben was a very pleasant call assistant…
Ben was a very pleasant call assistant and made everything smooth and easy
24 July 2026
Reply from Orientvacations
Dear Customer,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again and making your future travel experiences just as smooth, easy and enjoyable.
Best regards,
Orient Vacations
I have had my booking done by Ben he…
I have had my booking done by Ben he was very helpful throughout.
Thanks
24 July 2026
Unprompted review
Reply from Orientvacations
Dear Dhrumil,
We truly appreciate your kind words about Ben and delighted to hear that he was very supportive during your flight booking procedure.
Your support means a great deal to us, and we sincerely appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Orient Vacations
Very helpful able to talk to a human
24 July 2026
Reply from Orientvacations
Dear Cameron,
Thank you so much for your kind feedback! We sincerely appreciate you taking the time to share your experience, as your feedback helps us continue to improve and provide the best possible customer experience.
We look forward to assisting you with your future travels.
Kind regards,
Orient Vacations
Great experience,Helpfuland recommend…
Great experience,Helpfuland recommend accordingly condition of client
24 July 2026
Reply from Orientvacations
Dear Sadeep,
We’re delighted to hear that you had a great experience booking with us. Your kind words and appreciation mean a lot to our team. We truly value your support and look forward to assisting you again your future travel experiences.
Best regards,
Orient Vacations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.