Organic Livity Reviews 3

I was drawn in by the beautifully presented cakes on their website, and I have to admit—they taste as good as they look. However, the service is an absolute JOKE.

I placed my order weeks in advance for a birthday party, selecting a delivery window between 10-11 AM. On the day of delivery, I checked my emails only to find that they had unilaterally decided to push back the drop-off by an hour. Concerned, I immediately reached out to let them know that I wouldn’t be home at that time and provided an alternative address along with some other time slots that would work.

Radio silence. I sent two follow-up emails, yet heard absolutely nothing back. They hadn’t even provided a contact number, so I was left completely in the dark about what was happening.

It turns out they ended up delivering the cake to the alternative address at 1 PM—an hour after I had already left that place! This caused unnecessary disruption that could have easily been avoided if they had simply communicated with me.

To make matters worse, there was no apology, no offer of a discount or any kind of goodwill gesture—just an expectation that I would accept the inconvenience and swallow the extra petrol and time spent retrieving my cake.

To add to the chaos, I even had my neighbour wait at my house on the off chance that they might still deliver within the 11-12 PM window stated in their initial email. The whole situation was a headache, involving multiple people, and it was handled terribly by Organic Livity’s still completely silent team.

If you’re thinking of trusting them for a special event—don’t. Unreliable, unprofessional, and completely dismissive of their customers’ time. Never again.

Best food and the worse service all in one. This company make it very hard to support them, the ethos in place is perfect and I’d regularly shop with them but you never know what hiccup will come next. A big shame. The chef is fantastic but those you deal with when trying to sort orders are amazingly bad at their job.

Wow what can I say... if you are ever thinking of attending the monthly food events then PLEASE save your money and time! Me and my partner attended the Valentine's tasting menu event and it was absolutely diabolical! I have never experienced anything like it in my life! Firstly, they were late to open the doors and it stunk of weed in the venue. I had previously asked in an email for a no CBD option due to a medical reason and the person I spoke to assured me that this could be done. So when I arrived and spoke to the chef/owner he basically he said he's going to be really busy and that he is going to make two of the same plates and I will have to take the elements off and put them onto my partner's plate! I mean really?! He was completely incompetent, unprofessional and all over the place!! He couldn't even manage to remember to leave off certain elements!

So then it went from bad to worse.. we sat down and no one offered us a drink or anything. Food was meant to be served between 6.30-7 And the first course didn't arrive until after 8pm!!! We had to ask for water because we were left sitting there for nearly 2 hours doing nothing whilst the chef and his incompetent helpers flapped around in a daze. It was like we were accessories and that the Chef was some kind of King getting worshipped by his helpers who were constantly taking photos/videos of him plating up. We were not treated with any respect or like we were paying customers at all! We then waited another 45 minutes for the second course whilst the staff were figuring out how to tie their shoe laces! There was even one guy smoking an e-cigarette near the food too! So we waited nearly three hours for 2 courses and there were 7 altogether! They even got confused and played the wrong dish leaving off an element on my partners plate and it's only because I asked what course it was that they even realised! We never got out of there until 11.30pm eveb though it was supposed to end at 10.pm. it was the worse dining experience of my life and that's no exaggeration. It's all for show! But behind the fakeness, it is a shambles! The food is not even that nice! I have eaten in many amazing restaurants that do not compare to the food I had there. Please take note of this review and do not book any of Organic Livitys events, you will thank me if you don't!