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Rated 4 out of 5 stars

Best online DK-EN and EN-DK translation resource. Interface quick and useful – great for someone who does lots of lookups. Occasional mistakes, mostly in the English; could use a proofreader! And t... See more

Company replied

Rated 4 out of 5 stars

I subscribe to ordbogen.com to be able to read books in Danish and I am very satisfied with the subscription service. When I had a problem with special characters in my password at the beginning... See more

Company replied

Rated 1 out of 5 stars

I wish I could give a minus rating to them. There is a mess in the support. I canceled my account and again and again I have been charged for the subscription fee. I emailed them, they replied with... See more

Company details

  1. Media and Marketing Agency

Written by the company

er Danmarks dynamiske og brugerdrevne onlineordbog. Dynamisk fordi vi hver dag tilføjer nye ord til ordbøgerne. Brugerdreven fordi de mest søgte ord bliver føjet til ordbøgerne først. Vi tilbyder i øjeblikket over 80 ordbøger, og der kommer hele tiden flere til.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great dictionaries and support

I primarily use the French-Danish and the English-Danish dictionaries and they are great. The support from the web version is also super easy to use for suggestions/corrections and the response is always friendly, competent and fast.

24 January 2023
Unprompted review
Rated 1 out of 5 stars

I wish I could give a minus rating to…

I wish I could give a minus rating to them. There is a mess in the support. I canceled my account and again and again I have been charged for the subscription fee.
I emailed them, they replied with a sorry letter, then again next month same story. Really frustrating.

16 August 2021
Unprompted review
Rated 4 out of 5 stars

Good, except for the stability of the Windows app

I subscribe to ordbogen.com to be able to read books in Danish and I am very satisfied with the subscription service. When I had a problem with special characters in my password at the beginning of my subscription they reacted very quickly and took care of it.

But there is one bug in the program which I reported half a year ago and which still has not been addressed: the smartphone app Lemma works perfectly, but the Windows 10 app has a tendency to crash and need to be restarted after nearly every search in the dictionary. This is not a disastrous issue, but it does make using the app less comfortable.

Otherwise, a very good and complete collection of dictionaries, very effective, once one has learned which dictionaries to look in, for example for idioms consisting of several-word phrases.

Before I subscribed to this service, I tried to take out a trial subscription to the Gyldendal dictionary, but because I don't live in Denmark, I was never able to access it. Denmark seems to have an issue with foreigners crossing its border, even electronically. But ordbogen.com does not.

28 July 2021
Ordbogen.com logo

Reply from Ordbogen.com

Hi,
Thank you very much for your feedback. I am happy to hear that our team was able to quickly resolve your support request regarding your password.

Concerning your request about the Windows 10 app, I am sorry to hear that your issues have not yet been resolved, but I can inform you that we are developing a new desktop app. Our developers have asked me to ask you if you are still experiencing issues with the latest version (3.3.8)?

Best regards,
Sabine I Ordbogen A/S

Rated 4 out of 5 stars

Best online DK-EN and EN-DK translation…

Best online DK-EN and EN-DK translation resource. Interface quick and useful – great for someone who does lots of lookups.

Occasional mistakes, mostly in the English; could use a proofreader! And the recent price increase felt drastic (from 49 kr for 3 mos to 117 kr) – and the cost of subscribing to multiple dictionaries is not something any but the wealthiest individuals will want to pony up for.

21 July 2021
Ordbogen.com logo

Reply from Ordbogen.com

Hi mishap13,
Thank you for your positive feedback, we are happy to hear that our dictionaries are working well for you. In terms of the new price structure, it follows from the fact that it is no longer possible to buy subscriptions to individual dictionaries or smaller package solutions. The new price system is a simple two-tier flatrate model where the minimum price buys you all of our 79 non-specialised-language dictionaries.
Best regards,
Sabine I Ordbogen A/S

Rated 5 out of 5 stars

Great online dictionary

Excellent resource when learning Danish. Dictionary is easy to navigate, understand, and complete. UI is clean and easy to use. It is a bit of hassle to keep using Uni login so I purchased my own subscription and it has been worth it.

26 March 2021
Ordbogen.com logo

Reply from Ordbogen.com

Hi Alexander,
Thanks for your feedback.
If you have any questions, please contact us at support@ordbogen.com for further assistance.

Kind regards, Anne-Louise I Ordbogen.com

Rated 1 out of 5 stars

Way too expensive

I was actually pretty satisfied with this product. But the new price is way too expensive compared to what I get. It's quadrupled since I last paid. I paid for two dictionaries before, and now I'm forced to pay for 79. It's not even possible to pay for a year and get a discount anymore.

7 December 2020
Unprompted review
Ordbogen.com logo

Reply from Ordbogen.com

Hi Wolfgang

The majority of our customers is using at least 2 dictionaries and therefore have an advantage with our price structure. You are also getting access to several Danish-English, English-Danish dictionaries.

Have a nice day.
Kind regards,
Anne-Louise | Ordbogen A/S

Rated 1 out of 5 stars

Too high price increase & bad customer experience

Too high price increase & bad customer experience
Same old trick - pay 19 kr. for danish / english dictionary only --> pay 39 kr. for 80 dictionaries (out of which 79 i don't use).
That's just not alright

12 September 2020
Unprompted review
Ordbogen.com logo

Reply from Ordbogen.com

Hej Urban

The majority of our customers is using at least 2 dictionaries and therefore have an advantage with our price structure. You are also getting access to several Danish-English, English-Danish dictionaries.

Have a nice day.
Kind regards,
Eva | Ordbogen A/S

Rated 4 out of 5 stars

Great dictionary, poor payment options

The product is great, but the switch to monthly payment is disadvantageous to international users who may get charged extra foreign currency fees per payment made. Why not leave the option open for yearly (or 3-year) subscriptions?

24 June 2020
Unprompted review
Ordbogen.com logo

Reply from Ordbogen.com

Hej Chris,
First of all, I am glad that you like our dictionaries. Regarding your matter of monthly payment: I would like to ask you to contact us directly via mail (business@ordbogen.com) or call us at +45 6612 6000. We will try to find a solution for you.
Have a great day.
Kind regards,
Eva | Ordbogen A/S

Rated 2 out of 5 stars

Det var beder før

It was much better before. I don’t like new version and think it’s expensive to pay for it every month

6 October 2019
Unprompted review
Ordbogen.com logo

Reply from Ordbogen.com

Dear UI,

Thank you for your feedback.

If you can describe your issues to our support team, they may have advice for you on how to make the most of our new web design.

For immediate response, you can start a live chat from the website by clicking on the speech bubble icon in the lower right corner of the screen.

You can also send us a feedback email by clicking on the light bulb icon or writing to support@ordbogen.com, and our supporters should get back to you within one working day.

Best regards,
Jacqueline Levin
Ordbogen A/S

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