Gave 4 stars because setup was easy but haven't tried yet to give a 5 star review yet.
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Company details
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OptiTrade provides AI Trading Indicators that help all kinds of traders in their trading journey.
Contact info
Switzerland
- www.optitrade.shop
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Great indicators and guide is easy to…
Great indicators and guide is easy to follow.
Can not seem to get indicators on my…
Can not seem to get indicators on my tradinview. I would like to cancel subscription and get a refund. If not I will cancel with payment through PayPal
WARNING THINK TWICE BEFORE PURCHASING
WARNING: THINK TWICE BEFORE PURCHASING FROM OPTITRADE.
My experience with OptiTrade was extremely concerning, and I would strongly recommend that anyone considering this company read its refund promises and actual policies very carefully before giving them your money.
Before purchasing, I reviewed their website, checkout information, Frequently Asked Questions, and refund information. Their website repeatedly advertised a "Lifetime Money-Back Guarantee," stated "No questions asked," "No hassle," and said they would not ask customers to justify a refund. Their FAQ also stated that OptiTrade works "seamlessly on all devices," including mobile.
I purchased the monthly subscription for $12.60 because I believed those representations. I only have an Android phone and no desktop or laptop computer.
After purchasing, I followed their instructions, watched their setup video, and spent a significant amount of time trying repeatedly to install the product on my phone. I was never able to install or use it.
When I requested a refund and cancellation, I was told for the first time that the initial setup required a desktop or laptop because the TradingView Pine Editor was not available through the mobile app.
What concerned me even more was the response regarding my refund. Instead of the "no questions asked" refund I had seen advertised, I was told that I had to provide proof that the product did not work or was not as advertised. I was also directed to a separate policy containing language stating that chargebacks were not allowed and warning that attempts to dispute charges could be legally punished.
I repeatedly asked them to cancel my subscription and auto-renewal. I made multiple attempts to resolve the matter directly with the company before contacting my bank.
I ultimately had to dispute the $12.60 charge through Navy Federal Credit Union and replace my debit card.
Navy Federal reviewed my dispute and ultimately resolved it in my favor. I received a full refund of the $12.60, and Navy Federal closed the dispute.
I am posting this review because customers should be able to compare what a company advertises before purchase with what actually happens when something goes wrong.
My biggest concern is the difference between the refund promises I saw before purchasing and the restrictions I was presented with after I requested my money back.
I strongly recommend that potential customers save screenshots of the company's refund promises, mobile compatibility claims, and checkout information before purchasing.
Based on my experience, I would not purchase from OptiTrade again, and I recommend that others proceed with extreme caution.
Optitrade Ai is the best
Optitrade Ai is the best. Well put together indicator
This is very powerful indicator to…
This is very powerful indicator to scalping as well as swing trade..it is very easy to use and keep you in trend
Really like the results I'm getting so…
Really like the results I'm getting so far. Great product.
Truth in advertising!!
The entire experience was just as advertised: organized, easy to implement, seamless, and the OptiTrade indicators are very intuitive to use!! Thank you OptiTrade!
Easy to Install and Use
So far, I’ve had a positive experience with OptiTrade. The indicators are easy to install, visually clear, and the instructions are straightforward. I also received access quickly and look forward to testing all the features.
Very easy to play and follow even if…
Very easy to play and follow even if you’re not tech savvy and lots of education and indicators to learn and be comfortable with, support is there and also true to the market and no problems with transactions
OptiTrade does a fantastic job
OptiTrade does a fantastic job. A+ customer service, always answer my questions quickly and accurately, and their indicator products are top notch. They will not be able to get rid of me anytime soon!!
These useful are USEFULL tools.
These useful tools make my trading easier. They are another piece of evidence for executing trades at the most appropriate times. Simple to use and, most of all, EFFECTIVE.
Site is easy to use..
The indicator is very straight forward
So easy to set up
Great indicators
Great indicators, help with filtering good entries and exits.
Awesome indicators
Awesome indicators. They are adjustable to your investing style. They paint a clear picture of what's happening so you can decide when to get in and out.
that looks cool!
The setting up and getting going has…
The setting up and getting going has been the best part Im watching my small investment grow quickly thank guys
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