Optiontown Reviews 575

Catherine walker was very helpful and professional.

Cathrine Walker was very helpful and professional.

They addressed my query promptly

Five-star service from Optiontown yet again! They managed to secure a business class upgrade for me after a week of diligent follow-up. Super professional and highly recommended for anyone looking for a seamless travel experience.

The response to my query was handled so promptly.

Its a scam they cheat you
I bought pass including all taxes paid in advance but every ticket I issue they charge my taxes plus service charges
They charge 15$ taxes and 20$ service charges

I would like to sincerely thank Jennifer from Optiontown’s Customer Care team for her outstanding support. The flight package I needed had a rather complex configuration, but she patiently stayed with me in chat and carefully guided me through every step until I was able to obtain exactly what I needed. Her kindness, attention to detail, and genuine care for the customer made a real difference.
It’s rare to find such patience and dedication.

I have been an Optiontown customer for 2 years and have purchased several flight passes with my preferred airline. The experience improved over time; at first, they were a bit clumsy, but now they respond quickly and sort issues. Unfortunately, the airline I regularly used to travel to my home country increased its prices on Optiontown by 70%! It’s no longer convenient to buy tickets in a pass. I can save money by purchasing a single flight in advance from other providers.

Fraud team—please take action. After purchasing the flight pass, the booking experience is completely different from what was promised. For every booking, you are forced to pay an additional amount that is almost double the actual fare. Once you are trapped, there is no way to recover your money. I lost money twice, and now there are no options left. This is a scam website. Please be aware.

Fraud scammer

I had buy ticket with extra money as compare to airline website

I raise dispute

They refund the ticket without informing me
At airport Airline informed your ticket is refunded

I had buy new ticket with very high price

This is the criminal activity

Advertise the airline but not providing service. They have the form to provide the perfect details but always fails. After reaching out they mentioned they do not provide the service for the airline. Then why keep the name of the airlines.

pricing is trap
At first we have to take pass
At secnd we have to take ticket

moral of story we get trap have to buy ticket with higher price then the market or airline direct price

highly recommend dont go for it

I’ve been a loyal Optiontown customer for years, but my recent experience has been extremely disappointing and unfair.

I purchased two separate Travel Passes for the Moroni–Paris and Paris–Moroni routes. When I paid, the booking status showed as “pending.” I had to contact Optiontown myself to get it confirmed. Their team told me they had verified everything with the airline and then manually confirmed the booking.

If there had truly been any issue with missing fees or system errors, this is exactly when it should have been detected — before confirmation. Yet they validated my reservation, I completed one flight successfully, and everything was fine for weeks.

Then, out of nowhere, they demanded an extra USD 3,300, claiming there had been a “system error.” Even one of their own representatives admitted in writing that “the system did not ask for it while booking.”

Despite this clear admission that the problem came from their system — and despite the fact that they had personally confirmed my booking — they blocked my other valid Travel Passes until I pay this unjustified amount.

This behavior contradicts their own Terms of Service, which clearly state that all fees must be displayed before completing the transaction. It’s a serious lack of transparency and professionalism.

⚠️ My advice: Be extremely cautious before buying from Optiontown. Keep screenshots of every step, and don’t assume that a confirmed booking means you’re safe. Their system — and apparently their internal checks — cannot be trusted.

Optiontown has been one of my greatest experience in planning, booking and enjoying flight travel. Not only, they have saved hundreds of flight search hours that I used to spend earlier, they have made my flight booking and traveling experience at its best!! Thank you Optiontown for creating such a marvel in the aviation industry.

Do not use this company for flight upgrades.
STAY CLEAR OF THEM
I WAS TOLD THAT AFTER 5 DAYS MY REFUND WOULD BE SENT 2 & 1/2 MONTHS LATER I AM STILL SENDING 5 EMAILS A DAY TO GET COMMUNICATION TO WAIT FOR IT
HAHAHAHA 😆 there is NO CUSTOMER CARE SERVICE NOTHING.
HOW THIS COMPANY OPERATES IS BEYOND ME.
IM ONLY OWED A FLIGHT DOMESTIC IN SOUTH AFRICA 🇿🇦 BUT IM NOT GOING AWAY UNTIL EVERY CENT IS ELECTRONICALLY sent to he BANK ACCOUNT SENT O THEM 5 TIMES, HAD CORRESPONDENCE ASKING ME TO ACCEPT A CREDIT ON FUTURE PURCHASES YOU HAVE TO BE TAKING THE MICKEY. I SAID 6 WEEKS AND NO THEN CAME CORRESPONDENCE SAYING ...THEY HAVE ELECTRONIC ISSUES TRANSFERRING THE FUNDS TO MY ACCOUNT WHICH WOULD DELAY THE REFUND PROCESS ... YEP YOU GOT IT BY 5 DAYS...
PLEASE PLEASE STAY AWAY FROM THEM AT ALL COSTS THEY WILL WEAR YOU DOWN SO YOU DONT GET A MONETARY REFUND.... THIEVES THATS ALL THEY ARE.
JUST WENT O TO OPTIONTOWN CHAT 24 HR SERVICE EMILY COOPER WAS THE AGENT, AND AFTER MY QUERY REQUESTING THE REFUND SHE CLOSED THE CHAT... THAT SAYS EVERYTHING I DONT HOLD MY BREATH FOR MY REFUND..BUT IM GOING NOWHERE

I purchased an Oman Air Flight Pass through Optiontown (OCN: 1007277639) with an invoice amount of 851 OMR. However, instead of charging the full amount upfront, only 85.1 OMR was initially deducted from my friend’s credit card, even though the invoice showed 851 OMR.
Later, due to a system failure, I was unable to book my remaining flights. Optiontown promised to refund 256 OMR but refunded only 25.6 OMR instead.
The most serious issue, however, happened afterward: Optiontown deducted 510 OMR from my friend’s credit card without his consent or mine, and without any prior notice. While I acknowledge that this was the correct outstanding balance, the way it was processed was completely unacceptable. No company should store card details and later deduct funds without clear communication and explicit authorization.
This action caused me to lose goodwill with my friend, whose card was charged unexpectedly. Beyond the technical issues and poor handling of refunds, this raises a much bigger concern: payment security and data privacy. Customers must be able to trust that their payment details will not be used without permission.
Because of this breach of trust, I am demanding compensation for the distress and damage caused, even though I do not dispute the amount deducted itself.
Optiontown needs to take responsibility for:
• Processing a deduction without cardholder consent.
• Failing to inform me before taking the payment.
• Mishandling refunds and creating unnecessary confusion.
I urge Optiontown to address this matter with seriousness and accountability. And I strongly advise potential customers to be extremely cautious when dealing with this platform.

Great service for frequent travelers.i saved money on seats and got an upgrade once.

I gave Optiontown nearly three months to fix a simple issue. I even deleted my initial review to allow them time. That courtesy was completely wasted.

I have now missed the booking window due to their persistent inaction. Despite countless emails, all I ever received were copy-paste excuses blaming a so-called “technical issue.” No fix. No follow-up. No ownership. Just silence and delays.

Their own terms require bookings to be made 90 days in advance — and thanks to their negligence, that window has now closed. I paid for a service I was never allowed to use.

Optiontown’s customer service has been utterly useless, offering nothing but scripted responses and empty promises. No urgency, no escalation, no compensation — not even basic respect for a paying customer.

This experience has been infuriating, deeply disappointing, and frankly feels like a scam. I have lost time, money, and trust.

Avoid the Oman Air Flight Pass at all costs. It’s a broken system backed by incompetent support. You risk losing your money entirely.

I had a problem with selecting seats and emailed Optiontown. I received an answered very quickly and they sorted the seat selection out instantly. Great service - thank you.