Sam the engineer was brilliant! He was friendly and made an extra effort to get us connected to fibre even though it was beyond the end of his working day, he needed to negotiate with our neighbours f... See more
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Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
The service was great knew exactly when engineer was coming although possibley an overload of messages tbh. Would have liked him to put shoe covers on while in the house & tell me about the brick dust... See more
Engineer arrived in good time and started working. Came across a problem with our outside electric cables being too close to phone wire for him to safely bring it across to enter the house. He left sa... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
389K reviews
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Poor experience
Engineer was great. Unfortunately given the wrong info about the router being compatible. It wasn’t. Now left with no internet access. Amateur hour.
17 August 2026
Reply from Openreach
Hi Beth,
Thank you for contacting us via Trustpilot. I’m pleased to hear that the engineer provided a great service. However, I’m very sorry that you were incorrectly advised that your existing router was compatible, leaving you without internet access after the installation. I understand how frustrating and disruptive this must be. I would request you to please contact your service provider, as they supply and manage the router. They’ll be best placed to arrange compatible equipment and help restore your connection as soon as possible. Please accept my sincere apologies for the incorrect information, poor coordination and loss of service. ^Abir
Felt fully informed throughout
Felt fully informed throughout. I was informed there would be a short delay with my landline transfer. All now working.
14 August 2026
Task not performed
I only received an envelope with adapters for the set up not a new 2.5 gigafast hub. The engineer used the old sky broadband black box for the set up. The internet speed was only 600 MB the engineer said that was correct. I expected nearer to 2500MB as per contract.I expected an internet phone service with the 2.5 gigafast as per contract. However the engineer said that he did not set up the phone service he only plugged the phone into the old hub.
The engineer did perform the task as required.
17 August 2026
Reply from Openreach
Hi Sarah,
Thank you for contacting us via Trustpilot. I’m sorry that the new 2.5 Gigafast Hub wasn’t delivered and that the engineer had to use your existing Sky router to complete the setup. I understand how disappointing it must be to receive speeds significantly below those expected from your package and to find that the internet phone service wasn’t set up as anticipated. I would request you to please contact your service provider, as they manage your contract, router delivery, package speeds and phone service. They’ll be best placed to arrange the correct Hub, check that your service has been provisioned correctly and complete the phone setup. Please accept my sincere apologies for the missing equipment, incomplete setup and inconvenience caused.^Abir
Andy
Andy, the Engineer arrived promptly.
He explained what he was going to do.
He was extremely polite and helpful.
17 August 2026
Good Experience
I am being honest when I say that what happened was exactly as I expected.
All working properly.
Your colleague was professional and helpful.
10 August 2026
Friendly engineer
Our engineer was very friendly; explained the whole process to us and did a good job.
17 August 2026
Full fibre 'update' emails
I signed up for full-fibre installation update emails in the hope I would get a notification when it will happen. Update email (had 3 so far): full fibre is not happening, but they're a marvellous company. Their rationale for issuing these 'update' emails is beyond my comprehension - repeated bulls**t about how much they're doing, yet apparently a Redditch housing estate is beyond their capabilities.
18 August 2026
Unprompted review
Reply from Openreach
Hi Nic,
Thank you for contacting us via Trustpilot. I’m sorry that the Full Fibre update emails haven’t provided the clear and useful information you expected. I understand how frustrating it must be to repeatedly receive general updates without any indication of whether or when Full Fibre will become available at your property. We appreciate your feedback, as customers who register for these updates should receive information that feels relevant and meaningful. Please accept my sincere apologies for the repetitive communication, lack of clarity and disappointment caused.^Abir
Seamless installation carried out by…
Seamless installation carried out by knowledgeable engineer. Highly recommend. professional and left the room clean
17 August 2026
It was great because the Engineer came…
It was great because the Engineer came on time, l didn't need to wait for him all day.
Was polite and professional, he explained what he's doing in simple words.
Thanks for the great service.
17 August 2026
Outstanding service
The engineer talked through work to be undertaken and answering all questions. He took great care in protecting and keeping property tidy along with anticipated time to complete work. Any problems were overcome owing to his experience and knowledge. Upon completion of installation he went 'above and beyond' taking time to explain setting up and check working of broadband and tv channels.
17 August 2026
Lady who installed our fibre was lovely…
Lady who installed our fibre was lovely n excellent at her job
17 August 2026
The enginner came at a good time
The enginner came at a good time, we discussed where the best place was for the installation he then carried out the work very efficiently, nice and courteous gentleman.
18 August 2026
Unprompted review
My engineer Reean Debellotte was great.
My engineer was Reean he was so helpful answering all my queries about the new fibre broadband. He was really clean and made sure he tidied up after himself and also took his shoes off at the door. I was really nervous about the holes and he made sure he filled them all and showed me the work that was done. The broadband ended up not working due to me having an old box and he made sure that the new box was sent the next day explained how to set it up and also let me know if there was any issues I could contact him.
17 August 2026
The installation was ok
The installation was ok, but I'm still having issues with my TV. I have phoned twice and still my TV isn't working, I will have to phone a third time to try and get this sorted
17 August 2026
Reply from Openreach
Hi there,
Thank you for contacting us via Trustpilot. I’m pleased to hear that the installation itself was okay. However, I’m sorry to hear that you’re still having issues with your TV and have already had to call twice without this being resolved. I understand how frustrating this must be, especially as you now need to contact them again to get further support. As your service provider manages your TV service, equipment, and setup support, please contact them directly so they can investigate further and help get this resolved. Please accept our apologies for the inconvenience caused. ^Nilanjan
Young fella who fitted broadband was a…
Young fella who fitted broadband was a credit to his job, very thorough, well mannered and polite, well done young fella
17 August 2026
Connecting phone to new hub.
The issue of connecting the phone to the hub was rectified very quickly.
Colin was so friendly and explained everything well. This was particularly important as it’s my brother’s phone and he has early stage dementia. I would give Colin 10/10 for customer satisfaction.
Thank you, Annie Owen
17 August 2026
The MJ Quinn engineer who performed our…
The MJ Quinn engineer who performed our install was excellent. It wasn't a straight forward install but he managed to get our equipment where we needed it with a very neat finish.
17 August 2026
Phoned before arrival
Phoned before arrival. Discussed where I wanted internal hub and showed me where outside connection would go. Efficient, clean, polite and tidy. All good
17 August 2026
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