Sam the engineer was brilliant! He was friendly and made an extra effort to get us connected to fibre even though it was beyond the end of his working day, he needed to negotiate with our neighbours f... See more
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Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
The service was great knew exactly when engineer was coming although possibley an overload of messages tbh. Would have liked him to put shoe covers on while in the house & tell me about the brick dust... See more
Engineer arrived in good time and started working. Came across a problem with our outside electric cables being too close to phone wire for him to safely bring it across to enter the house. He left sa... See more
Company details
- Phone and Internet Service
- Internet Provider
- Internet Service Provider
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
389K reviews
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Easy and simple service, had to do nothing ourselves bar being in.
17 August 2026
BT Delivered As Promised
The router showed up as indicated, and the engineer came at the time indicated. He was polite and helpful, and left things neat and tidy. BT sent many reminders to keep things on track.
17 August 2026
My engineer (Darren I think) was…
My engineer (Darren I think) was excellent. Phoned first to check in. Was very pleasant and polite. Talked me through all my questions. Could not be happier with him.
18 August 2026
Unprompted review
The girl who arrived was friendly and…
The girl who arrived was friendly and efficient. She explained what was involved and had the work done in under 3 hours
17 August 2026
Quick efficient, professional engineer.
On time, quick clean efficient and professional engineer.
17 August 2026
Plusnet installation by Openreach
I was informed what to expect beforehand. The engineer arrived as it was arranged and I am please that my WIFI is running smoothly now.
17 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wallpaper Damage
The engineers who came were pleasant enough but I am disappointed that the wallpaper is scraped and damaged where they were working and nothing was said
11 August 2026
Unprompted review
Reply from Openreach
Hi there,
Thank you for contacting us via Trustpilot. I’m pleased to hear that the engineers were pleasant. However, I’m very sorry that your wallpaper was scraped and damaged during the work and that this wasn’t brought to your attention before they left. I understand how disappointing it must have been to discover the damage yourself. For the damage to your property, please contact our Public Liability team at BTPL@Keoghs.co.uk or 01135 482 650, providing photographs and any relevant details. They’ll advise you on the claims process. Please accept my sincere apologies for the damage, lack of communication and inconvenience caused.^Abir
Engineer explained and advised very well.
Engineer was very helpful and polite.
He explained exactly what he was doing and answered our questions and concerns.
17 August 2026
First class service from Kelly Group
The Kelly engineer arrived yesterday afternoon. He introduced himself to both my wife & I and gave us a brief explanation on what is involved for our fibre connection. We can't remember his name? Anyway he did a first class job, tidy work and quickly had us up and running.
Credit to the Kelly Group.
17 August 2026
Great Openreach experience
Open reach engineer called in advance to say when he'd be arriving, was nice and polite and explained to me what he was doing to ensure that I could point out any possible issues. He did a great job fitting the fibre cable through a complicated series of gaps and walls in a 1960s flat, adapting to ensure he didn't interfere with any other cables and systems. He was also happy to wait while I tested it with a number of systems to ensure there was good connection across the property.
17 August 2026
Excellent professional service
Timely arrival; very professional engineer - who also cleaned up after the work was completed.
17 August 2026
Excellent service
17 August 2026
Couldn’t be happier with the job and…
Couldn’t be happier with the job and the engineer, top rank 👍🏼
17 August 2026
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