Customer service representative Ujala was very nice and responsive. I got worried because I didn't receive the confirmation email right after I paid for the flight. I think that's just how OTA booki... See more
Company replied
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Review summary
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Raza was very helpful & answered my questions with information clearly explaining what I needed to know. He also followed up to check on the seating arrangements that were missing with my airfare. Unf... See more
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I had a problem with the duration that takes for my ticket to be issued. It took four days after calling back and forth for my ticket to be issued and it was really frustrating experiences . It was on... See more
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I just go through my mail which i got from oojo, there showing 25% discount for booking to flight and I open that and purchase my ticket everything us goid and I fill my details and book my ticket an... See more
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Company details
Written by the company
Oojo is an airline ticketing online platform with real-time quotes and price-drop alerts. This unique flight search engine allows you to reduce flight expenses by offering deeply discounted fares from world-class airlines. Along with innovative technology, Oojo stands out with its personalized service and post-sale support – over 1000 travel experts are ready to assist in 15+ languages and are available 24/7. Read reviews about Oojo and discover feedback from travelers who have booked their flights at oojo.com platform and have shared their own experiences.
Contact info
Rokin 69A, 1012 KL, Amsterdam, Netherlands
- 888-457-6656
- feedback@oojo.com
- www.oojo.com
4.5
Excellent
18K reviews
Asks customers to review
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It was a good experience to book as…
It was a good experience to book as price was same when booked.
30 June 2026
Reply from Oojo International B.V.
We appreciate you taking the time to share your experience! OOJO aims to provide hassle-free travel services, and we're thrilled to hear we succeeded. We can’t wait to help again!
DO NOT BOOK WITH THIS WEBSITE
DO NOT BOOK WITH THIS WEBSITE!
I booked a flexible ticket and so far they've taken more than a regular flight if I was to pay separately for!! ITS A SCAM - book with more reputable providers if you want to protect your money and not get scammed - unprofessional customer service - couldn't even locate a booking that was within my booking after I flexibly changed one person and then they told me on the day of the flight they located it - within 2 HOURS of the flight - and offered to change it for me then took my money and said I was a no-show! I've been going back and forth with customer service on their responsibility and to give me my money back as I received NOTHING from OOJO - THEY ARE SCAMMERS!!!!
17 June 2026
Unprompted review
Reply from Oojo International B.V.
Dear Customer,
Thank you for the additional information. We've escalated your negative review to the relevant department for investigation and assistance.Thank you
Reply from Oojo International B.V.
We’re so happy to know that OOJO made your experience smooth and enjoyable! Your feedback helps us continue providing great service. See you on your next trip!
Reply from Oojo International B.V.
Thank you for your rating! We truly appreciate your support. If you need assistance, please contact our Customer Support team at 888-457-6656. They will be happy to help with any questions or concerns you may have.
Reply from Oojo International B.V.
We appreciate your thoughtful review! It’s great to know that Ray was able to assist you with finding the best flight. OOJO always aims to simplify travel, and we’re happy you felt that way.
booking
Booking reported unavailable just before credit card entry ; changed the date 1 day and was able to book the flight
1 July 2026
Reply from Oojo International B.V.
Thank you for sharing your feedback. Airfare and seat availability can change in real time. It's possible that the original flight was sold out or no longer available when you booked it. We're glad that changing your travel date by one day helped you secure a reservation!
Your feedback helps us improve our service.
Not 5 stars because of the unnecessary…
Not 5 stars because of the unnecessary follow-up phone calls after the purchase, regardless of the time of day. This behavior is completely unnecessary and something I already experienced during a previous transaction. All I need are the tickets.
2 July 2026
Reply from Oojo International B.V.
We’re sorry to hear about your experience, and we appreciate your feedback. We understand that some customers prefer minimal communication after booking. Please note that follow-up calls are sometimes necessary to confirm booking details, ensure the accuracy of travel documents, and provide important itinerary-related updates. However, we respect your preference and will ensure that your feedback is shared.
They have very good prices and their…
They have very good prices and their website is very user friendly
1 July 2026
Reply from Oojo International B.V.
Thank you for sharing your great experience with us! We’re delighted that OOJO was able to assist with your travel needs. We look forward to your next booking!
Great for first time buyer
1 July 2026
Reply from Oojo International B.V.
We’re so grateful for your review! OOJO strives to provide top-notch service, and we’re happy we could make your experience smooth and enjoyable. Can’t wait to assist again!
I received a phone call from OOJO after…
I received a phone call from OOJO after booking, but the call disconnected. It was odd, but Email support responded right away and the ticket was issued fairly quickly, the following morning.
1 July 2026
Reply from Oojo International B.V.
We’re glad to hear that, despite the call being disconnected, our email support team responded quickly and issued your ticket the following morning without delay. We appreciate your understanding and feedback. We’re glad we could assist you efficiently through our support team.
Reply from Oojo International B.V.
Your stars are shining as bright as your next adventure! Thanks for flying with OOJO!
price is very goodfor me .easy to book
1 July 2026
Reply from Oojo International B.V.
Thank you for the great review! We're glad to hear that OOJO made your journey easier. We can’t wait to work with you again for your next trip!
Reply from Oojo International B.V.
We truly appreciate your kind words! OOJO is all about making travel easier, and we’re thrilled to hear we did that for you. Looking forward to working with you again!
Reply from Oojo International B.V.
We’re so happy to hear that you had a wonderful experience with OOJO! We love helping our customers have smooth and enjoyable trips. Can’t wait to assist you on your next adventure!
Awesome site and smooth booking experience!
Awesome site, extremely smooth booking and great price!
29 June 2026
Reply from Oojo International B.V.
Thank you so much for your kind review! We’re thrilled to hear that OOJO helped make your travel planning easy. Can’t wait to assist you again soon!
Reply from Oojo International B.V.
We love your positive feedback! We’re happy to know OOJO made your experience hassle-free. Looking forward to helping with your next adventure!
Great Customer Support
Customer Support helped me with my booking as soon as I reached out. Thanks Oojo!
29 June 2026
Reply from Oojo International B.V.
Your review made our day! We’re so happy to hear that OOJO was able to meet your expectations. Let us know when you’re ready for your next trip , we’re here to help!
Reply from Oojo International B.V.
Thank you for sharing your great experience with OOJO! We’re thrilled that we could make your travel planning seamless. We look forward to assisting you again in the future!
Reply from Oojo International B.V.
We’re so glad to hear that OOJO helped make your trip a success! Your positive review means a lot to us, and we look forward to helping with your next travel plans.
My experience with Oojo has been…
My experience with Oojo has been extremely disappointing, and I would strongly caution others before booking through them.
I booked a Qatar Airways flight through Oojo. Just three days before my scheduled departure, Qatar Airways cancelled my flight. Shockingly, I received no notification from either Qatar Airways or Oojo about the cancellation. I only became aware of it myself, causing significant stress and disruption to my travel plans.
The most frustrating part has been the refund process. It has now been more than three months, and approximately CAD 1,900 of my money is still being withheld. Every time I contact Oojo, I receive the exact same generic response: they are “waiting for the airline to release the funds.” There has been no meaningful update, no clear timeline, and no indication that the matter is being actively resolved.
As a customer, I expected Oojo to advocate on my behalf and provide proactive communication. Instead, I have had to chase them repeatedly for updates, only to receive automated or copy-and-paste responses that do nothing to resolve the issue.
Holding a customer’s money for months after an airline-initiated cancellation is unacceptable. The lack of transparency, accountability, and urgency has made this one of the worst customer service experiences I have ever had.
Because of the prolonged delay and lack of resolution, I am now pursuing formal complaints with the appropriate consumer protection and transportation authorities and will consider legal action if my refund is not processed promptly.
Until this matter is resolved, I cannot recommend booking through Oojo. If you value timely customer service, clear communication, and confidence that your money will be returned if something goes wrong, I would advise booking directly with the airline or choosing a more reliable travel agency.
18 March 2026
Unprompted review
Reply from Oojo International B.V.
Dear Riju paul,
We regret that you didn’t have the experience you were hoping for. We aim to fix this as quickly as possible. Please contact us at feedback@oojo.com with your Special ID 464028, and we’ll start working on a solution.
Best regards
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