Oodle Car Finance Reviews 

20,223
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 4,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease and efficiency of the process from start to finish. The staff are frequently commended for being professional, helpful, and friendly, making the overall user experience pleasant and stress-free. Many people appreciate the quick response times and the speed at which their applications are processed, often within a day or two. However, some customers also noted that the online process could be challenging for those who are not tech-savvy, or felt rushed and overwhelmed during the buying process. A few other people also felt that communication regarding payment dates was mishandled, and experienced frustration with verification attempts. Conversely, a small portion of people felt that their complaints were not fairly investigated, particularly concerning recurring vehicle faults, leading to disappointment with the company's customer service.

What people talk about most

Service

Customers had positive experiences with service, describing the process as smooth, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, professionalism, and... See more

User experience

Users describe positive interactions with user experience, highlighting the ease, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, professional,... See more

Response time

Reviewers mention positive feedback about response time, with many highlighting the speed and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my new car with the funding from Oodle Car Finance, and I couldn't be happier with the whole experience. They were absolutely brilliant and helped me every step right up until I collected my car... See more

Rated 5 out of 5 stars

Clear, concise and open informative communication. I knew exactly what I was going to sign up for (fees, plan etc). Whole process, including all verification checks took less than 2 days - and from th... See more

Rated 5 out of 5 stars

Excellent service, I've been looking for a van for a couple of years and the journey was difficult. This company did not mess about who got me setup in a day and to say what an outstanding company... See more

Rated 5 out of 5 stars

Absolutely fabulous didn’t waste time. Give you a decision in minutes followed on through absolute great didn’t mess around with a lot of awkward questions did the job just what you need?


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Written by the company

Now our happy car-buying customers enjoy clever, seamless search and payment terms that suit their lifestyle. Dealers love us too. We send them Oodlers keen to drive away in a car that’s on the forecourt, with finance that’s already good to go.

Oodle Car Finance

Written by the company

Car buying confidence at every step
We've already helped over 150,000 customers get the best car for their budget, and we're over the moon to be rated five stars on Trustpilot.

Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

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4.8

All reviews

(20,223)

4,396 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt Service

Prompt, friendly service; and a discussion about the vehicle I am choosing and why.
This is a costly decision and one wants a good experience from the lender, and that is exactly what I received.

27 June 2026
Rated 1 out of 5 stars

Not the best

Not the best

20 June 2026
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi Nnamdi,

We’re sorry to hear your experience wasn’t the best. We appreciate your feedback and will use it to help improve our service.

If you’d like us to look into anything further, please contact us directly with your details.

Thanks, Chris

Rated 1 out of 5 stars

Not a great experience with them

Not a great experience with them

27 June 2026
Unprompted review
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi Sudam,

Sorry to hear your experience wasn't great with us. We appreciate your feedback and will use it to help improve our service.

If you’d like us to look into anything further, please contact us directly with your details.

Thanks, Chris

Rated 5 out of 5 stars

Car 🚗

The way you went about it all , the ease , helpfulness, easy to speak to , know pushiness, felt at ease 😊 great service

26 June 2026
Rated 1 out of 5 stars

Pushed me to the limit while dealing with health issues. Pure greed and incompetence.

Do not trust this company. If you are looking for car finance, run the other way. I have never dealt with a more unprofessional, cold, and incompetent bunch of people in my life.
I recently went through an incredibly difficult period dealing with severe health issues. Instead of showing an ounce of empathy or human decency, Oodle did nothing but harass me. They don’t care about you, your circumstances, or your health—all they care about is grabbing their money.
The customer service is an absolute joke. You are forced to sit on hold for ages waiting on long calls, only to speak to people who are completely unprofessional. They consistently give poor excuses, lack basic communication skills, and fail to update proper notes on the system. You will find yourself repeating your story over and over again because no one does their job properly.
To top it all off, their interest rates are a complete rip-off. Even after I did the right thing and paid my account off in full to a ZERO balance, they have penalised me by refusing to properly update my credit file, hiding behind the fact that the account was previously terminated.
They are quick to take your money, but completely useless at managing your account. Save yourself the stress, the endless phone queues, and the damage to your mental health.
Stay far away from Oodle Car Finance!

26 June 2026
Unprompted review
Oodle Car Finance logo

Reply from Oodle Car Finance

Hi Zubair,

We are truly sorry to hear about your experience, especially while dealing with health issues. We acknowledge your frustration regarding the communication, customer service, and the concerns about your credit file. We are taking your feedback seriously and are reviewing these matters internally to improve our processes.

Chris

Rated 5 out of 5 stars

They work and strive hard with the…

They work and strive hard with the broker to get the customer a good and affordable deal. They also try to keep Interest payments as low as they can. But as a customer we rely on the broker who deal with the lender. There is never at any time are you pressured into any deal. That's why I have given the ratings I gave.

24 June 2026

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