On The Go Tours Reviews 508

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly the tour guides and drivers, for their exceptional service, extensive knowledge, and friendly demeanor, which significantly enhanced their holidays. Many people highlight the well-planned itineraries and the overall positive user experience, noting that the tours allowed them to explore diverse locations and cultures at a comfortable pace. However, some customers expressed dissatisfaction with the pre-trip communication, mentioning late delivery of trip notes and last-minute itinerary changes. A few people also reported issues with vehicle maintenance during their tours and concerns about being required to pay gratuities in cash at the beginning of the trip.

What people talk about most

Staff

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Holidays

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Service

Customers consistently note positive experiences with service, highlighting the efficiency, attentiveness,... See more

Location

Customers had positive experiences with location, appreciating the diverse landscapes, cultural sites, and... See more

User experience

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Reviews shaping this summary

Rated 5 out of 5 stars

This morrocco tour was absolutely amazing, we covered so many cities and the Atlas Mountains were incredible. The culture the magical feeling of morrocco was awesome. Jamal our tour guide made it all... See more

Company replied

Rated 5 out of 5 stars

Zaid our driver and Aziz our tour guide were both wonderful. One couldn’t wish for more suitable GoTours representation. Along with 11 other fellow travellers in January, one learnt a lot about Morocc... See more

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Rated 5 out of 5 stars

Just back from a fab 7 day camping tour of the big 5 national parks. The tour is well planned, taking in the amazing natural wonders. Got some good hikes in. Some upto about 3 miles, others short... See more

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Rated 5 out of 5 stars

Morocco 8 day imperial city was best tour. High value for money. Accommodations were excellent. Riad in chefchoun was like a 5 star museum with 30ft high cieling moroccan tiles and art work. Break fas... See more

Company replied


Company details

  1. Tour Operator

Written by the company

On The Go Tours are an award-winning provider of unforgettable tours and Tailor-made holidays. From Egypt to Ecuador, India to Iceland, we love helping you see the world your way, unlocking the finest sights and experiences the world has to offer. Whether you’re after culture, adventure, or just want to kick back and relax, our outstanding local guides get you to the heart of your destination and deliver truly authentic experiences.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

508 reviews

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Rated 5 out of 5 stars

Magical Morocco was just that, magical!

The trip was perfect. From the old medina in Casablanca to the many Kasbahs, the Roman ruins in Volubilis & Chefchaoun ( the blue city) & the Talassemtane National Park, i could go on! The camel ride in the desert at sunset i will never forget. What also made the tour so great was our guide Omar. Friendly, & knowledgeable about so many things. From history to all flora & fauna. One of the best guides i'v had in all my travels! Our driver Solomun made us all feel safe too.
What i liked about this trip was that although the day's were full i also had enough free time to explore on my own. I saw so much of Morocco in a short time but loved all of it!

27 April 2026
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are pleased to hear your trip was such a memorable experience and that you enjoyed seeing so much of Morocco. Your kind words about Omar’s knowledge and friendliness, along with Solomun’s safe driving, are truly appreciated.

Rated 5 out of 5 stars

Road to Casablanca with Chefchaouen

Our 11 days ‘Road to Casablanca with Chefchaouen’ tour was amazing. Camel ride and the experience in the Sahara Desert was unforgettable. The vibrant streets of Chefchaouen and our stay in the Riad was a wonderful experience. Our tour guide, Abdelatif was excellent, everything was well organised and on time and he was very warm and friendly and it was enjoyable spending time with him learning about the Moroccan way of life. We had a good group of 12 lovely people who enjoyed spending time together. Our drivers, Hassan and Mohamed were great and were really good and the safe drivers.

18 April 2026
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Reply from On The Go Tours

Thank you for your lovely feedback. We are so pleased to hear you enjoyed your tour and created such wonderful memories along the way. Your kind words about Abdelatif, Hassan and Mohamed are greatly appreciated. Thank you for travelling with us.

Rated 5 out of 5 stars

I highly recommend a tour with Jaouad…

I highly recommend a tour with Jaouad (our guide) and Mustapha (our driver). We had a group of 12 women (in our 60’s), and Jaouad had us feeling safe and comfortable from the very beginning. He was approachable on any topic, and always professional, attentive and engaging.
Mustapha was charming and supportive throughout the trip, and his excellent driving skills made it easy for us to just relax and enjoy the stunning scenery.
Morocco is an amazing country to explore, and Jaouad and Mustapha made it all the more memorable.

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are delighted to hear Jaouad and Mustapha helped make your Morocco experience so enjoyable and memorable. We appreciate your kind words about their professionalism, care and support. Thank you for your recommendation.

Rated 5 out of 5 stars

We just finished a 13 day private tour…

We just finished a 13 day private tour of Morocco with Jaoued our guide & Mustafa our driver. Jaoued’s attention to detail was excellent. As 12 seniors traveling together he was there whenever we needed him. Helping us in anyway to make our tour a most memorable experience. We recommend this tour with Jaoued

10 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your kind feedback. We are so pleased to hear your group had such a memorable experience exploring Morocco with Jaoued and Mustafa. Your comments about Jaoued’s care and attention are greatly appreciated, and we are grateful for your recommendation.

Rated 5 out of 5 stars

Fabulous Morocco

My husband and I just returned from a 9-day trip through Morocco, and while the tour company organized a seamless and memorable experience, what truly made the journey exceptional was our guide and driver.

Our guide, Houcine, brought Morocco to life in a way that went far beyond the itinerary—his knowledge, warmth, and genuine passion created a deeper connection to every place we visited. He struck the perfect balance between structure and flexibility, always attentive to our needs and interests. The local guides he chose were perfect.

Our driver, Suleiman, was equally outstanding—professional, calm, and incredibly skilled. We always felt safe and well taken care of, no matter the terrain or distance.

Together, they made an already beautiful trip unforgettable. Their kindness, attention to detail, and dedication to our experience did not go unnoticed. We would recommend this tour wholeheartedly, and especially hope others are lucky enough to travel with such an exceptional team.

19 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you so much for your thoughtful feedback. We are pleased to hear you had such a memorable experience exploring Morocco with Houcine and Suleiman. We appreciate your recommendation and hope to welcome you again in the future.

Rated 4 out of 5 stars

Magical Morocco tour

We did the Magical Morocco tour with Aziz as our guide and Zaid as our driver. They were fabulous - knowledgeable, helpful, friendly and insightful. They were great fun too and Zaid drove difficult and sometimes dangerous roads safely and smoothly. We covered a huge amount of amazing Morocco at a suitable pace with a good cross section of experiences. Highly recommend this tour but be sure to ask for Aziz and Zaid!!!!

3 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback. We are pleased to hear you had such a great experience on your Magical Morocco tour with Aziz and Zaid. We appreciate your kind words about their knowledge, friendliness and care. Thank you for your recommendation. We hope to welcome you again for another adventure soon.

Rated 5 out of 5 stars

Our Magical Morroco 2026 trip

Our Magical Morroco 2026 trip with our guide Jaoude & our safe and reliable driver Mustafa was exceptional!!! If you are looking to experience Morocco with attention to detail, personalized touches, learning experiences about the Moroccan culture, architecture and connecting with locals this trip will exceed your expectations. Keep up the good work snd thank you for making this trip extra special!

10 April 2026
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Reply from On The Go Tours

Thank you for your wonderful feedback. We are delighted to hear your Magical Morocco tour was such a special experience. Jaoude and Mustafa will be so pleased to hear your kind words.

Rated 5 out of 5 stars

I was with a group of women

I was with a group of women, 12 of us in total. I had such a wonderful experience because of Jaouad our guide and Mustafa our driver.
Jaouad was trustworthy, dependable, fun to be around, knowledgeable and made me feel completely safe in every new experience I had.
I would highly recommend Jaouad and Mustafa.

10 April 2026
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Reply from On The Go Tours

Thanks for your feedback—we are so glad you had such a wonderful experience. We’ll be sure to pass your kind words on to Jaouad and Mustafa!

Rated 5 out of 5 stars

Highly recommended!

I had such a great experience on the Totally Morocco tour! Our guide, Houcine, looked after us extremely well and was really good company. He was always on hand to smooth out any difficulties. The local guides were excellent too, some of the best I’d ever had. The tour was very well organised and included such a variety of places and landscapes. I would definitely recommend On the Go Tours.

10 April 2026
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased to hear you had such a great experience in Morocco and enjoyed the variety of the tour. It’s wonderful to hear your kind words about Houcine and the local guides.
We really appreciate your recommendation and hope to welcome you on another tour in the future.

Rated 3 out of 5 stars

Trans-European Adventure Tour

I did a 13 day tour of Europe. On The Go Tours contracted out to Europamundo. On The Go Tours is great; used them twice and the communication, etc is stellar. However, beware of Europamundo. I had an issue with a roommate's unbearably loud snoring not allowing me to get any sleep. I had to request a separate room because it was so bad, Europamundo would do absolutely nothing to help me (the guide did, he was wonderful) but I ended up paying extra to solve an issue I did not create as there was no 'aggressive' behaviour. The tour was already really expensive but Europamundo would not comp me a room for 2 nights. Pretty shitty customer service and I will never recommend them to anyone.

19 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your feedback and for your continued support of On The Go Tours—we really appreciate it. We’re sorry to hear about your experience during this part of your trip, particularly the issues with your accommodation and the handling of your request.
We are pleased to hear your guide was helpful. Your comments have been noted and will be shared with the relevant teams as we continue to review our partner experiences.

Rated 5 out of 5 stars

Very comprehensive tour

Very comprehensive tour. Aziz, our guide, made the good decision to detour to Tangier and made the drive much less convoluted. Plus it added a city missed in the originally planned itinerary. Kudos. Shout out to Zaid the driver for the many costume changes.

3 April 2026
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Reply from On The Go Tours

Thank you for your feedback. We’re so pleased to hear you enjoyed the tour and that Aziz’s flexibility helped enhance your experience.
We’re glad that Zaid helped make the journey even more memorable.

Rated 5 out of 5 stars

Incredible Tour - Exceptional Guide

We have just completed a fantastic 10 day tour of Vietnam, traveling from North to South. From being picked up at arrivals until final drop-off, we were treated as VIPs, nothing being too much trouble. Our guide, Trinh Sy, was extremely knowledgeable and clearly passionate about his country's history and background, which only added to our enjoyment of every excursion. It was this attention to detail, along with the small friendly family group of fellow tourists, went a long way to making each outing seem so much more personal.
The accommodation varied between great to excellent, and the food was always of a high standard.
Special mention should be made of the staff/crew of the Au Co cruiser at Halong Bay, who surprised my wife on her birthday with a celebratory cake !
10 out of 10 experience, 11 out of 10 guide

14 April 2026
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re delighted to hear you had such a fantastic experience travelling through Vietnam and that everything ran so smoothly from start to finish.
It’s especially great to hear your kind words about Trinh Sy.
We really appreciate your comments and are so pleased it was such a memorable trip.

Rated 4 out of 5 stars

The Tour very well organised

The your was well organised, planned and very enjoyable. Our guide Abdel our driver Mustafa, great guys, knowledgable , helpful, friendly and professional . Highly recommended, will do On the Go again!

11 April 2026
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Reply from On The Go Tours

Thank you for your kind feedback. We’re so pleased to hear you had such an enjoyable and well-organised trip. It’s great to hear your lovely comments about Abdel and Mustafa
We appreciate your recommendation and look forward to welcoming you on another tour in the future.

Rated 5 out of 5 stars

13-day "Best of Morocco Tour"

Our 13-day "Best of Morocco Tour" with "On the Go Tours" was truly unforgettable and carefully organized from start to finish. Our guide Mustapha I. handled every detail with professionalism, flexibility, care and genuine hospitality.
The local guides and drivers were second to none. The Mercedes vehicles were clean and comfortable and the accommodation choices were very good.
We highly recommend "On the Go Tours". We won't hesitate to tour with them again in our future travels.

27 March 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your wonderful feedback. We’re so pleased to hear your Morocco tour was such a memorable and well-organised experience. It’s especially great to hear your kind words about Mustapha—
We really appreciate your recommendation and look forward to welcoming you on another tour in the future.

Rated 5 out of 5 stars

Best Vietnam Tour…

Our guide (Sy Trin) was extremely knowledgeable and passionate about Vietnam, he was thoughtful and caring and made us feel safe and comfortable throughout the entire trip, I highly recommend all travellers to book with On The Go Tours and hopefully you will be lucky enough to have Sy as your guide

2 April 2026
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Reply from On The Go Tours

Thank you for your kind feedback. We’re delighted to hear how much you enjoyed your trip and that Sy made such a positive impact on your experience.

Rated 3 out of 5 stars

I was disappointed that my “8 day tour”…

I was disappointed that my “8 day tour” was really 5 days on one tour plus a separate 1 day city tour. As a solo traveler it made it harder to bond with my fellow travelers. The guide was great, hotels were nice, but Taiwan was kinda boring. My best time was on my own on Dihua Street sampling street food. Taiwan was easy and safe, but now that I’m in Hanoi this is a better vibe (edgy).

6 April 2026
Unprompted review
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Reply from On The Go Tours

We’re sorry to hear the tour structure didn’t quite meet your expectations and that it impacted your group experience.
We are, however, pleased you enjoyed your guide and hotels, and that you had some great independent experiences along the way. We appreciate your comments and will take them on board.

Rated 5 out of 5 stars

Just back from a fab 7 day South West USA camping tour…

Just back from a fab 7 day camping tour of the big 5 national parks.
The tour is well planned, taking in the amazing natural wonders. Got some good hikes in. Some upto about 3 miles, others shorter. But no pressure for anyone in the group to do more than we felt comfortable with.
9 of us on the tour from age 38+.
2 UK, 3 Australians, 4 USA, a fun bunch.
And our tour guide & driver Joe was brilliant! Informative, fun, a fabulous chef, prepping great lunches and campfire breakfasts for those of us camping. Always happy to try to fulfil any requests on route and sharing great tips to get the best out of each park visit.
Thankyou for an unforgettable trip, definitely one we would recommend.

12 April 2026
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Reply from On The Go Tours

Thank you for your great feedback. We’re so pleased to hear you had such an enjoyable time exploring the national parks and that the tour struck the right balance for everyone.
It’s fantastic to hear your kind words about Joe
We really appreciate your recommendation and hope to welcome you on another adventure in the future.

Rated 5 out of 5 stars

Journey to Angkor Wat

From the moment we met Sy Trinh in
Hanoi we knew we were in safe hands. His deep knowledge of Vietnam, the history and culture was so interesting. He took the anxiety out of our trip by being very organised and communicative. The Cyclo tour, egg coffee, Ha Long bay, checking us in to hotels, keeping us hydrated and giving us the time we needed to pause was fantastic. We did the BaNa Hills add on. It didn’t disappoint. The highlight was the bike ride through HoiAn ancient town , the markets and through rice fields. The hotels were comfortable, well located and clean. We were happy they had pools at each as it was very hot. Also the Mekong river Sampan was fabulous. Sy and his kindness, exceeded our expectations. He was also good fun and our 15 year old son got along well with him. When we crossed into Cambodia he was reassuring and made it an easy transition. We thoroughly recommend this tour. Thank you Sy.

4 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for your lovely feedback. We’re so pleased to hear what a great experience you had and that everything ran smoothly throughout your journey. It’s especially wonderful to hear how much you enjoyed your time with Sy.
We appreciate your recommendation and hope to welcome you on another trip in the future!

Rated 3 out of 5 stars

This review for City of Sultans 12 Days… Mediocre Operator

This review for City of Sultans 12 Days Grand Turkey Tour. My review is based on the dates March 29, 2026 through April 9, 2026.
The tour did not add up to a 5 Star experience. My grade is 3 stars based on the following:
1) The hotel accommodation in Istanbul, Legacy Ottoman Hotel, is far from a 5 star hotel. This hotel targets low cost tourist budgets and is in need of many improvements. I made my tour packager, On the Go Tours, aware of my concerns based on established reviews and was told after checking with City of Sultans that all issues at the hotel have been resolved.
Not even close – the room assigned was dingy, poorly lit and the safe did not function. We waited 3 hours for the hotel staff to drill into and open the safe.
The breakfast food is way below average. Eggs were cold and overall
2) Fortunately, City of Sultans changed our Istanbul hotel accommodations to the slightly better Hotel Amira for the final night of the tour.
3) The Best of Istanbul in 1 Day was disappointing. The tour guide went through the paces and persuaded us to skip Topkapi Palace due to wait times and renovations.
4) Tourist Trap carpet, leather goods, ceramic and jewelry . Each tour day, all tours had multiple stops at vendor locations. NOWHERE IN THE DOCUMENTATION DESCRIBING EACH DAY’S ACTIVITIES IS THERE MENTION OF TOURIST TRAP STOPS TO ATTEND SALES PRESENTAITONS.
At least two hours a day are wasted and my research indicates the tour company and/or tour guide is paid a commission!
5) In Cappadocia we were placed in a bargain basement hotel which amounted to a bare mountain cabin. City of Sultans told us the hotel in the marketing materials, Fresco Caves, was under renovation. Funny, Booking.com showed room availability and we were stuck at the bare bones / dirty hotel for a night. City of Sultans changed out room for the last 2 nights. I feel we were placed in a way below marketed experience either for budget purposes or lack of care to details and concern for the tourist.

All in all, I am disappointed in City of Sultans and highly recommend any tourist considering their tour packages to avoid this tour operator.

9 April 2026
Unprompted review
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Reply from On The Go Tours

Thank you for taking the time to share your feedback on your Turkey tour. We’re sorry to hear that parts of your experience did not meet your expectations, particularly regarding accommodation and aspects of the itinerary. Your comments have been shared with the pertinent teams for review. We do appreciate you travelling with us and hope there were still elements of your journey that you enjoyed.

Rated 5 out of 5 stars

Amazing 8 day China Express!

Well organised trip with a great guide on our China Express 8 day trip! It was jam packed and so much to see. A great way to get a taste of China. From the Great Wall, Terra-cotta Warriors, travelling between cities on the Bullet Train, enjoying great meals together, and cycling on the city wall in Xi’an to name a few highlights. Definitely makes you want to go back!

28 March 2026
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Reply from On The Go Tours

Thank you for your lovely feedback. We are pleased to hear you enjoyed your China Express tour. It’s wonderful to know the highlights, from the Great Wall and Terracotta Warriors to the bullet train and cycling in Xi’an, made the trip so memorable.

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